Sudesh Jindal Email & Phone Number

Gurugram, Haryana, India

Team Lead Quality and Training Customer Service and Sales Established and led the Quality and Training Department for customer service. Developed and implemented comprehensive training programs for customer service representatives, resulting in a 20% increase in overall customer satisfaction scores. Conducted regular quality assessments and audits of.

Jaipur, Rajasthan, India

 Managing Quality and Training for all Lobs i.e. Customer service (Inbound) and Sales (B2B and B2C), Social media, and Verification, QRT. Collaborated with department heads to identify process gaps and implement improvements, resulting in a 15% increase in efficiency and a 10% boost in customer satisfaction scores. Led the development and implementation.

Jaipur, Rajasthan, India

 Conducted in-depth quality assessments and audits of customer interactions in the Bike/Car Finance and Motor/Health Insurance sectors. Developed and implemented comprehensive quality monitoring processes, ensuring compliance with regulatory requirements and company standards. Collaborated with cross-functional teams to identify process improvements and.

Jaipur, Rajasthan, India

Girnar Software Pvt. Ltd. (From April’18 – Nov’18) Specialized in bike finance, assisting customers with inquiries and applications over the phone. Achieved and exceeded monthly sales targets by effectively communicating product benefits and features. Maintained up-to-date knowledge of finance products and industry regulations. Provided excellent.

Jaipur, Rajasthan, India

My Recharge Pvt. Ltd. (From Jan’17 – Jan’18) Spearheaded the sales and expansion efforts for My Recharge Pvt. Ltd. across India, resulting in the successful establishment of more than 700 franchises and 10 C&F operations. Played a key role in achieving and exceeding sales targets and revenue goals. Provided excellent customer service by addressing.