❖ Promptly promoted into Strategy team and took up special projects for the Voice Channel.❖ Involved in iView UAT from testing till success launch of the process with Tech team for implementation of smooth functionality.❖ Created and published D2C Analysis Report from business perspective to improvise banks strategy and cultivate new implementations. ❖ Created Business Requirements Specifications - document to stakeholders.❖ Requests raised through JIRA to disable/enable offer codes as on when Bank’s strategy or requirements❖ Designing SOP of the Project, creating scripts and delivering training to the RMs❖ Handling a team of 10 pool RMs and Unit Manager for the Amazon Project❖ Objection Handling, Query resolving and timely delivery of solutions have been the major part of my day to day task.❖ Conducting Refreshers for the Team, collaboratively handling Call Calibrations for enhancing the quality and presenting the dashboard of achievements to Stakeholders.