Sudha Balavenkatraman Sca Email & Phone Number

Austin, Tx, Us

United States

United States

1. Stakeholder Interviews: Conducted stakeholder interviews to gather requirements and understand user requirements2. User Stories: Define the goals and needs of users, create user personas, and write user stories that describe their interactions with the system.3. Business Process Mapping: Use the UPN method to create a detailed process map of the business operations and identify the pain points and opportunities for improvement.

1. Creating BPM to propose an innovative business process.2. Performing Salesforce Configuration.3. Configuring Service Setup and Omni channel for operational efficiency4. Developing the experience site for the user engagement through Experience Cloud5. Implementing Real-Time chat functionality for seamless communication6. Developed Einstein Bot for the streamlined case creation and access to the knowledge article.

♦ Implemented security and sharing rules at object, field, and record level for 500+ users at different levels of organization. Also created profiles and configured permissions based on the organizational hierarchy♦Developed and tested solutions in sandbox and deployed to production using change set♦ Collaborated with cross-functional teams to gather business requirements and implemented scalable solutions through point-and-click configurations♦ De-duplication of data using Excel and upload data back into Salesforce using Dataloader ♦ Involved in creating and customizing Email template and configuring them to the email alert within the Flow for a standard/custom object♦In Service cloud, implemented multiple escalation rules, assignment rules, and flows. ♦Active participation/leading client sessions to gather requirements, create/present solutions and team review meetings♦ Worked on Salesforce.com Sandbox and production environments and deployed in between sandbox and production by using change set♦ Good experience in managing and customizing Roles, Profiles, Contacts, Record Types, Sharing rules, Role Hierarchy, OWD, Validation rules, Page Layouts and Custom Objects♦ Created Custom objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects♦Utilize Flows, process builder and workflow for various automations♦ Created customizable rollups using roll up helper on the contact and account objects in NPSP to provide our users with a quick overview of the level of engagement that a donor has with our organization♦Created and Updated forms in Form Assembly. Data collected through Form assembly is then mapped to fields and objects in our salesforce database

♦ Member of a team of 4 admins in an agile environment (SCRUM) working on SFDC Sales Cloud ♦ Implement Salesforce Security, including ongoing maintenance and structuring of roles / profiles / permission sets / sharing settings ♦ Active participation in client sessions to gather requirements, create/present solutions and team review meetings♦ Created design documentation, training documentation and workshops for end users to ensure adoption and understanding of project solutions♦ Used project management tool JIRA and collaboration tool Confluence as agile support planning and documenting tools ♦ Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem ♦ Building out of functional org including multiple custom objects, junction objects, custom fields and custom reports and dashboards for informed reporting ♦ Utilize Flows for various automation such as email alert, sending an email, post to chatter ♦ With work flow, created followup tasks which lead to improved productivity ♦ Utilize Dataloader to create, update and import cleansed data into the application ♦ Building life long professional relationships with top-in-class network of Salesforce Business Analysts,Administrators, Developers and Consultants

Remote

♦ Implement Salesforce Security, including ongoing maintenance and structuring of roles / profiles / permission sets / sharing settings ♦ Created design documentation, training documentation and workshops for end users to ensure adoption and understanding of project solutions♦ Building out of functional org including multiple custom objects, junction objects, custom fields and custom reports and dashboards for informed reporting♦ Worked in various automation tool like Process Builder for various automation such as email alert, post to chatter and approval process♦ Using Work flow did a field update,assign a task and outbound messages which lead to improved productivity ♦ Utilized Dataloader to create, update and upsert of records to cleanse the data♦ Used Validation rules to avoid duplication.

Chennai, Tamil Nadu, India

♦ Consulted customers on various issues mainly related to credits♦ Troubleshot sensitive customer issues♦ Provided informal assistance such as technical guidance and/or training to co-workers♦ Developed strong account relationship by working effectively with other teams to develop great customer knowledge

Chennai, Tamil Nadu, India

♦ Helped customers to check-in, clear their immigration & customs process♦ Working with the goal to provide world-class customer service to all customers♦ Manage with the tickets booking and issuing boarding pass.

Salesforce Administrator

Pgttm, Tourism And Travel Services Management

Bachelor Of Commerce - Bcom, Business/Commerce, General