Expert at partnering with senior leadership to improve operations (process & systems) and help organizations realize their business goals while leveraging leading technology solutions.

Enabling businesses by bringing people-process-systems together. Creating custom apps (mobile, IoT, BLE, NFC), developing business insights, customer and consumer journey mapping, integration and new solution development, helping clients succeed with commercial launches, product lifecycle management, service operations, and continuous improvements.

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Recruited to provide thought leadership, re-align portfolio, and develop winning strategies to eliminate technical debt (30+ application-based services) and build a service-centric integrated portfolio across business operations & infrastructure.  Led strategy development for NA business operations. Supported 80+ Programs including transforming Infrastructure, Business Ops, Digital Enablement & Nike Showroom Sales Ops. Directed team 20 FTE/matrix 45+ for digital enablement services at Beaverton (72+ sites), European HQ (11+ sites), Asia Pacific (32+ countries). Successful in transitioning vendor partners to new operational metrics. Transitioned team to SAFe.  Developed new playbook with insights & foresight across 27 platforms and socialized across 3 Business Functions to capture the experience, inter-dependency spec, delivery & cost model inclusive of info. security & GDPR guidelines.

Recruited as Delivery & Integration Specialist. Led multiple initiatives in Supply Network Services, Gillette Integration, Commercial Operations. Inducted into Business Transformation & Program Competency as strategic, innovative leader to deliver multiple top-tier ($40+ Million) and successfully managed increasing responsibilities.

Global Delivery + Operations :  Led team of 35+ to deliver Going Digital Services: Transitioned 20,000+ employees (Customer Account Teams) to iOS mobility as a primary device. Led 110+GMs and 30+Presidents to success and received President Award & Honors.  Championed vertical start-up of new IT service center with 210+ team members across 6 locations to deliver transaction services to customer teams spanning from promotion tracking, payments services with OCR, and operational reporting.  Led the solution integration of 20+ custom applications to CRM and transitioned service operations to shared services. Managed infrastructure services, developed productivity campaign to elevate User Experience (5X) with consumer-centric device strategy resulting in $XXX Million productivity gain across top 6 IT services, 6 300+ sites, 150,000+ devices across 110,000+ Employees.  Simplified delivery framework by implementing constraint-based optimization (Critical Chain) and integrating into Agile & Waterfall initiative framework. Led successful change management towards a highly aggressive target goal (1/3rd speed, 1/3rd cost) across top 50 program initiatives. Achieved success in 100% tier 1 and 50% in tier 2 programs within the 1st year.

Enterprise Solution Delivery – SAP Master Data, Sales & Distribution, Order Management, Supply Network Services:  Redesigned ERP delivery strategy to fast-track 1st launch from 5 years to 16 months. Liaised across tech development and business to develop decision criteria to fast track product definitions.  Successfully delivered $XX Million program to deliver NA Sales & Distribution ERP and migrated out of 22+ years of Mainframe legacy solution. Built NA ERP box, new modules integrating SAP MM, SD & OM to operate $XXX Million+ daily orders.  Managed & operated command center to deliver E2E including solution integration, data conversions, release deployments, legacy migration, and batch operations. Executed successfully for zero-defect for day 1 launch, zero severe S1 incidents. Developed new one source for KPI reporting and managed transition and training across 85+ business resources.  Led numerous critical system & solution interdependency assessments, evaluated new technology viability for integration, recommended changes needed to existing systems and solutions across both business and IT services in Planning & Operations, Master Data, Order Management to Outbound Distribution, Distribution Center Operations & remapping exercises.  Successfully upgraded 100+ Automated Guided Vehicles (network, power & custom software) across 23 manufacturing plants & sites. Delivered with no downtime to manufacturing cycles.

 Implemented E2E APO Demand Planning module across 6 business units in 1st 9 months with team of 12 -Engineers, SAP developers, Operation Leads. Delivered value drops of $XX million with a hybrid inventory management reducing end-of-shelf life wastage and improving overall S&OP cycle time by 20%.  Simplified infrastructure & application landscape, batch network & load balancing optimization across the business. Managed a matrix of 30+ (cross-functional) team to integrate IT systems and business processes. Improved daily operations cycle time by 20% with daily plan availability by 4 hours.  Introduced & published S&OP calendar across all the business units and earned recognition shares multiple times throughout my tenure at Boston Scientific.

Implemented capital management reporting by consolidating from ERP, Oracle and various legacy applications

 Operated Gillette’s critical demand & supply planning business operations and delivered top 10 monthly KPI’s to meet S&OP, DRP & MRP across all 4 Business units ($X Billion+). Led a team of 12 and liaised across IT teams to deliver targets.  Implemented complex Demand Planning, S&OP systems and operated Always On platform with BCV backups. Operated batch network for all 4 business units, multi-geographies, maintained 12+ distinct platforms with diverse suite of applications (Manugistics, JDE, Oracle Sales Analyzer, several Oracle database instances, data loads into several SAP instances, Power Builder, Unix & batch scripts, ETL, Autosys).  Introduced KPI dashboard at company corporate website for day 1, day 3, day 5, practice run, final & re-runs and all S&OP handshake deliverable. Socialized and expanded this dashboard to include Supply Chain & Manufacturing Operations downstream metrics.