Sudhakar Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Created business growth strategy analyzing customer needs, segments, market size, market share, competitive landscape and created GTM strategyCreated digital transformation strategy with prioritized use-cases linked to business value. Created end-to-end customer journey for key personas for immersive customer experience with simplified and automated business processes.Setup transformation office to govern implementation of large-scale transformation programs and… Show more Created business growth strategy analyzing customer needs, segments, market size, market share, competitive landscape and created GTM strategyCreated digital transformation strategy with prioritized use-cases linked to business value. Created end-to-end customer journey for key personas for immersive customer experience with simplified and automated business processes.Setup transformation office to govern implementation of large-scale transformation programs and performed value assurance, delivery assurance and change managementSetup digital factory with agile ways of working having DevSecOps capability to bring truly immersive CX design to life.Created data strategy to unlock real value from data and to create data-driven organization through advance analytics leveraging GenAI, AI/ML, Big data. Created target data architecture, data platform, data operating model and setup effective data governance driven by detailing data policies and procedures Show less

Dubai, United Arab Emirates

Created IT strategy.to have microservices, API based, modular, scalable and inter-operable architecture delivering capability to execute and scale innovative use-cases.Re-imagined new operating model setting up shared services and agile ways of workingCreated cloud migration strategy for ERP and helped organization to adopt SaaS based applications Shortlisted and evaluated multiple ERPs (Oracle, SAP, Microsoft etc.) using structured framework mapping product capabilities… Show more Created IT strategy.to have microservices, API based, modular, scalable and inter-operable architecture delivering capability to execute and scale innovative use-cases.Re-imagined new operating model setting up shared services and agile ways of workingCreated cloud migration strategy for ERP and helped organization to adopt SaaS based applications Shortlisted and evaluated multiple ERPs (Oracle, SAP, Microsoft etc.) using structured framework mapping product capabilities to business needsEvaluated SI partners, led RFX process, created business case for change and led commercial negotiation to get the best business value from strategic investment Show less

Dubai, United Arab Emirates

Created Digital and Technology Strategy to deliver business capabilities in alignment with business strategy. Created value-linked IT roadmap and setup PMO to drive strategic initiatives and to measure value realization. Created bi-modal operating model to support agile ways of working.

Dubai

Led the initiative to define IT Operating Model and streamlined IT processes to have well-defined roles and responsibilities.Reviewed and prioritized demands based on filtering criteria like ROI of less than 12 months, approved budget and capacity constraints. Created well-balanced IT portfolio to deliver direct business benefits, impacting P&L.Re-visited ‘Project Governance’ framework to make it simple, agile and aligned with ITOM. Ensured on-time, on-cost and high… Show more Led the initiative to define IT Operating Model and streamlined IT processes to have well-defined roles and responsibilities.Reviewed and prioritized demands based on filtering criteria like ROI of less than 12 months, approved budget and capacity constraints. Created well-balanced IT portfolio to deliver direct business benefits, impacting P&L.Re-visited ‘Project Governance’ framework to make it simple, agile and aligned with ITOM. Ensured on-time, on-cost and high quality delivery of 150+ projects in a year, meeting signed-off business case.Ensured that business benefits are realized inline with planned business benefits of demands/projects through 'post implementation reviews'.Designed and used capacity framework to plan for skill-gaps through right sourcing.Setup governance on overall IT performance KPIs’ using Business-IT Scorecard and reviewed progress of KPIs of entire IT team on monthly basis, to keep IT team more efficient and performing aligned with business goal and strategy.Led IT Budgeting and IT Benchmarking exercise wherein created zero-base budget (capex, opex). Benchmarked the group-level IT budget using Gartner framework and meticulously designed cost optimization plan to reduce ‘cost-to-serve’ continually.Led IT Outsourcing as a program manager. Created the business case, designed RFP, worked with multiple IT partners to evaluate and select the best proposal with regard to service levels, value added services at best possible commercial. Managed the execution of 'IT Outsourcing' working collaboratively with all stakeholders (HR, Finance, Legal, IT Leadership Team) and the board.Optimized IT Contracts and IT Operational Cost- (a) Re-negotiated 100+ IT Contracts with Oracle, IBM, Microsoft, SAP including EA/ELA/ULA based on actual utilization or forecast (b) terminated not must-have contracts (c) consolidated supplier base to reduce operational cost significantly without reducing ‘service level’. Show less

Dubai, United Arab Emirates

Setup ‘Demand Governance’ framework to log all new business ideas/requests. Reviewed and prioritized demands based on ROICreated well-balanced IT portfolio to deliver business benefits and measure the value in P&L through post implementation reviews.Setup ‘Project Governance’ wherein (a) PMO workflow was designed and implemented for governance of all SDLC phases with built-in OLA with clearly defined ‘roles and responsibilities’ of IT team(s) (b) PMO dashboard to analyze… Show more Setup ‘Demand Governance’ framework to log all new business ideas/requests. Reviewed and prioritized demands based on ROICreated well-balanced IT portfolio to deliver business benefits and measure the value in P&L through post implementation reviews.Setup ‘Project Governance’ wherein (a) PMO workflow was designed and implemented for governance of all SDLC phases with built-in OLA with clearly defined ‘roles and responsibilities’ of IT team(s) (b) PMO dashboard to analyze schedule/cost/quality variance, risks & issues. Ensured collaboration for on-time, on-cost delivery of 150+ projects a year. Designed and used capacity framework to plan for skill-gaps through right sourcing.Setup the Service Delivery Governance leveraging ITIL v3 framework.Led 'Architecture/Solution Governance' through 'Enterprise Architecture' framework.Led IT Unification and IT Shared Services as a program manager wherein 21+ brand/country specific silo teams were unified, harmonized and rationalized from people, process and tools perspective delivering (a) better consistent service-level (b) fully digitized & simplified processes (c) Opex optimized by 26% Show less

Dubai, United Arab Emirates

Created 'Service Strategy’ and defined processes and KPI for 'Service Design -> Service Transition -> Service Operation -> Continual Service Improvement' using ITIL v3 framework. 10 key process areas viz. Demand, Capacity, Incident, Problem, Service Request, Configuration, Change, Release, Event and Availability management and their KPIs were defined, configured in the tool.Created Service Catalog with business signed-off SLA. Restructured teams to align with… Show more Created 'Service Strategy’ and defined processes and KPI for 'Service Design -> Service Transition -> Service Operation -> Continual Service Improvement' using ITIL v3 framework. 10 key process areas viz. Demand, Capacity, Incident, Problem, Service Request, Configuration, Change, Release, Event and Availability management and their KPIs were defined, configured in the tool.Created Service Catalog with business signed-off SLA. Restructured teams to align with ITIL roles and mapped their roles to deliver 'IT Service Catalog'. Got 100+ IT workforce trained and certified in ITIL. Created SOPs for business operations and setup organization to deliver ‘IT as a Service’.Setup ‘Service Delivery Governance’ with SLA dashboard and with real-time alert management. With focus solely on customer success, delivered high service levels consistently in support services for 150+ application and underlying infrastructure, working collaboratively with 20+ IT partners.Designed Continual Service Improvement plan, stabilized the ERP and brought the 'Cost-to-Serve' down on year-to-year basis with increasing CSAT. Show less

Dubai, United Arab Emirates

As a project manager, delivered Oracle Retail ERP implementation working collaboratively with all stakeholders viz. Management, Business Heads, Process Owners, Change Managers and multiple IT partners.As a retail domain expert, transformed end-to-end business process with Oracle Retail solutions coupled with be-spoke 'Supply Chain' portal. Governed the execution of project from schedule, cost and quality perspective through effective risk assessment and mitigation. Ensured that… Show more As a project manager, delivered Oracle Retail ERP implementation working collaboratively with all stakeholders viz. Management, Business Heads, Process Owners, Change Managers and multiple IT partners.As a retail domain expert, transformed end-to-end business process with Oracle Retail solutions coupled with be-spoke 'Supply Chain' portal. Governed the execution of project from schedule, cost and quality perspective through effective risk assessment and mitigation. Ensured that ERP got implemented successfully within agreed schedule and cost variance.Managed the expectation of process owners and management to minimize the change request, scope and cost creep through effective governance and sign-off process.Managed the steering committee and collaboration with all senior stakeholders to ensure that each process area was duly elaborated at various levels, mapped to system, configured and tested with users to increase system adoption. Ensured that all SOP violations were duly recorded, documented and explained to end-users through extensive training and system based validation. Show less

Melbourne, Victoria, Australia

Strategized project delivery using global-delivery framework involving 4 teams - IBM US, IBM Australia, IBM Philippines and IBM India. Planned resources across geographies for optimal cost of the projects.Created business cases for all enhancements, upgrades, new implementations and manage investment approval working with all stakeholders.Prepared contractual data viz. ‘Document of Understanding’, SOW.Created microsoft project based plan for 100+ projects. Allocated… Show more Strategized project delivery using global-delivery framework involving 4 teams - IBM US, IBM Australia, IBM Philippines and IBM India. Planned resources across geographies for optimal cost of the projects.Created business cases for all enhancements, upgrades, new implementations and manage investment approval working with all stakeholders.Prepared contractual data viz. ‘Document of Understanding’, SOW.Created microsoft project based plan for 100+ projects. Allocated resources as per business case and leveled the project plan not to have over-allocation.Governed delivery to have less than 5% schedule and 5% cost variance, working collaboratively with project delivery teams and project steering committee.Formally recorded CSAT for each of the projects and created 'service improvement plan' to improve CSAT continually. Show less

Bengaluru, Karnataka, India

Managed client engagement (Contract/SOW) for 50+ projects valued over $5m Governed delivery excellence and ensured project compliance from audit perspective.Planned & Tracked project financials, risk and issue log.Planned Service Improvements and performance of the team.Built the pipeline of new development projects

Bengaluru, Karnataka, India

Replaced existing set of legacy systems and completely modenized IT landscape of a leading US retailer.

Bengaluru, Karnataka, India

Implemented Oracle Retail ERP for a leading UK based retailer, streamlining business process for 10+ offices, 1000+ stores and 60+ warehouses and distribution centers.Analyzed existing business operations and then mapped business processes in conceptual design, functional and technical design. Created deployment strategy and executed cut-over plan to seamlessly transition to new systems, ensuring business continuity.

Implemented Enterprise Data Warehouse replacing various sources of data appertaining Sales, Transfers, Purchase Order, Inventory etc.Created single view of truth for the whole organization in EDW which helped in generating near real time analytics for 'Enterprise Performance Measurement' and 'Supply Chain Management'.

Bengaluru, Karnataka, India

Implemented Oracle Retail Merchandizing System replacing JDA system.Created conceptual design and technical design for whole implementation.

Bengaluru, Karnataka, India

Implemented Oracle Retail ERP for a renowned retailer in US to digitize end-to-end business processes replacing legacy applications and integrated the ERP to all satellite applications.Understood conceptual design, functional design and developed and reviewed codes.

Mumbai, Maharashtra, India

Built web-based application in VB, ASP, D/HTML, JavaScript and VBScript.

Bachelor Of Engineering (B.E.), Computer Science

Education record