Hedge Fund Investor Services - Client Relations

I oversaw daily operations, lead a team, and ensure the delivery of high-quality services to clients.> My responsibilities included, managing and coordinating daily operations to ensure efficiency and compliance with regulatory standards.> Lead and mentored a team to achieve performance targets and deliver exceptional client service.> Developing and implementing strategies to optimize processes and enhance productivity.>Collaborating with cross-functional teams to… Show more I oversaw daily operations, lead a team, and ensure the delivery of high-quality services to clients.> My responsibilities included, managing and coordinating daily operations to ensure efficiency and compliance with regulatory standards.> Lead and mentored a team to achieve performance targets and deliver exceptional client service.> Developing and implementing strategies to optimize processes and enhance productivity.>Collaborating with cross-functional teams to drive business growth and achieve organizational goals.> Providing guidance and support to team members, fostering a positive and inclusive work environment. Show less

> Verifying and approving investor setups and trades, ensuring timely completion before value date, encompassing subscriptions, redemptions, switches, and transfers.> Reviewing and processing notices, including capital calls, distributions, AFS, and PCAPS, received from clients.> Ensuring accurate and timely processing of wire payments and monitoring capital call funding while conducting SOF checks.> Performing wire verification callbacks for high-value payments to… Show more > Verifying and approving investor setups and trades, ensuring timely completion before value date, encompassing subscriptions, redemptions, switches, and transfers.> Reviewing and processing notices, including capital calls, distributions, AFS, and PCAPS, received from clients.> Ensuring accurate and timely processing of wire payments and monitoring capital call funding while conducting SOF checks.> Performing wire verification callbacks for high-value payments to minimize errors and fraud risks.> Managing Transfer Agency Change Management requests and maintaining up-to-date KYC documents for compliance.> Handling tax document collection in accordance with FATCA and Common Reporting Standards and ensuring accurate filing.> Providing exceptional service by resolving complex investor and client inquiries and requests proactively.> Supervising and optimizing task allocation within the team to achieve client TAT and performance targets, fostering a positive work culture.> Conducting comprehensive training sessions for new team members to facilitate knowledge transfer and empower effective performance. Show less

Alternate Investor Service, Private Equity, Transfer Agency Change Management, Fund Launching, Client Onboarding, AML/KYC, Wire Payments, Audits

> Ensuring prompt and precise processing of diverse trade types to meet client expectations.> Preparing and analyzing comprehensive reports, including audit, ERISA, PEP, and high-risk jurisdiction reports.> Managing KYC documents to ensure compliance and mitigate potential risks.Ensuring timely and accurate tax document filing in accordance with FATCA and Common Reporting Standards.> Facilitating seamless wire payments and movements for redemptions and… Show more > Ensuring prompt and precise processing of diverse trade types to meet client expectations.> Preparing and analyzing comprehensive reports, including audit, ERISA, PEP, and high-risk jurisdiction reports.> Managing KYC documents to ensure compliance and mitigate potential risks.Ensuring timely and accurate tax document filing in accordance with FATCA and Common Reporting Standards.> Facilitating seamless wire payments and movements for redemptions and subscriptions.> Proficient in utilizing Geneva (Advent Partner) and internal applications for efficient task execution.> Handling complex investor inquiries, resolving issues, and delivering exceptional service.> Expertise in fund launching and client onboarding for maximum customer satisfaction.> Training and promoting knowledge transfer to new team members. Show less

Trade Financing, Bill Factoring, Underwriting, AML, Credit insurance

> Managed repayment of customer loans on assets through various modes of repayment (ECS/ACH, Cheque, NEFT, RTGS).Handled both application and bounce of customer contracts> Actively led the ACH/ECS mandate payments with regular maintenance of the mandates and presenting them on stipulated cycle dates and also performed reconciliation of Accounts book.> Handled complex investor and customer/SO inquiries and requests, proactively resolving issues and providing exceptional… Show more > Managed repayment of customer loans on assets through various modes of repayment (ECS/ACH, Cheque, NEFT, RTGS).Handled both application and bounce of customer contracts> Actively led the ACH/ECS mandate payments with regular maintenance of the mandates and presenting them on stipulated cycle dates and also performed reconciliation of Accounts book.> Handled complex investor and customer/SO inquiries and requests, proactively resolving issues and providing exceptional service. Show less