Sudhakar Singh Email and Phone Number

Handling of External & Internal stakeholders andmeeting the business requirements in terms ofquality related deliverables. Deployment andStrengthen the Quality Assurance Framework forthe Business. Team handling and taking care ofquality related deliverables per QSD/SOW. ConductCustomer complain analysis & Variance Analysis forall the errors received from the clients. To meet themonthly Sampling numbers as per the target SLA.Ideation drive to improve the process. Complete theSix Sigma & Lean Role Roadmap within thestipulated time. Prepare MRM and client relatedreports for Quality. Complete RCA and 5 Whyanalysis for all the errors identified. Ensure the QAprocess adheres to ISO guidelines. Identify theimprovement areas for staff and share it with thestakeholder. Client Engagement - Communicationwith clients on a periodic basis. Complete theCalibration exercise on a periodic basis as defined.Create Error analysis/RCA Report on a monthlybasis. Attend all the development and qualitytrainings that are identified for a QA. Helpoperations in identifying the training needs for theops. associates. Drive projects and be part of theprojects that are identified in the team.

Participated in process improvement projects tomake positive and quantifiable improvementsacross the organization. Evaluated processes andanalyzed data to generate and deploy sustainableimprovement. Identified improvement opportunitiesthrough value stream mapping. Prepared RCA and5Why analysis on weekly and Monthly time frame.Employed Continuous Improvement methodologiesand analytics in end-to-end value stream mapping;extracted and analyzed data and performedstatistical analysis to identify opportunities todevelop and implement improvements to supportbusiness goals and requirements. Consulted withleadership team to identify and prioritize targetedareas of opportunity for eliminating waste,improving service delivery, and reducing variation.Developed business cases for Senior Managementapproval. Concisely depicted processing times, keymeasurements of performance, pain points and rootcauses. Helped motivate colleagues in processimprovement through Idea Hunt and identifiedefficiency projects. Maintained and monitored keyLifeWorks performance metrics using dashboardsfor monitoring progress, achievements andbusiness results.

Prepared & shared VIC (Variable incrementcomponent) and R&R (Rewards & Recognition) withseniors. Conducted regular refreshers & developedtraining curriculum, and updated the SOP for theprocess & FAQ???s. Documented, analyzed&discussed pre-training and post-training reportswith Up line/Process In-charge. Processed PO andNon-PO Vendor invoices in AP workflow with highaccuracy. Arranged the buddy-up sessions for newhires in process. Assisted in special projects thatincluded analysis of payable accounts, rectificationentry investigation and audit preparation.Maintained a listing of accounts payable cheque thegeneral ledger, updated vendor files and filenumbers. Processed all expense reimbursements,ensuring proper back-up, sign-off, recording,scanning and payment. Created and maintainedpositive relations with external vendors throughensuring timely processing of payments.