Handling Q-Tec facility division for the Q-Tec Group.• Handling the tendering, estimation and submission.• Project planning, managing, supervision and co-ordination.• Execution of services under the awarded contracts and improve profitability of the contract.• Handling all recruitment, training and development to meet the customer expectation.• Handling the procurement, comparative cost analysis to get the better pricing and quality.• Maintaining good customer friendly relationship and positive impression about the organization.• Meeting the HSE requirements for the customer and standards.• Enhancing future development in line with strategic objective of the organization.

• Handling Service operations for Daikin Service Department. • Service operations includes Installation, Testing and Commissioning.• Providing Warranty services including management of critical spare parts and inventory.• Generate Service Business like AMC Sales, Spare parts, Retrofit, Tendering/Service Quote and Generate Enquiry.• Increase Sales Lead for New Requirements/Sales Support.• Providing the Technical Supports to meet Customer Expectations. • Training, Interview’s and recruitment of Technicians, Supervisors and coordinators for service department.• Ensuring team meets the expectation of the customer and delivers the organization deliverables.• Good Communications with the customers and Service Sales skills.• Handling Screw chillers, AHU Condensing units, Package units, Rooftop units, split units and VRV units.• Ensuring high retention of AMC contracts and Encourage customer to keep spares at their inventory.

• Achieve Target related to spares and AMC/CAMC with a growth of Average 21% Annually. We are able to reach the target 90-95% consistently during my tenure.• Achieved spares business with a growth of 15% annually and contributed to achieve the target 95-97% annually.• Achieved warranty conversion of average from 22%- 40%.• We are able to retain our service contracts 96%(Average) Annually. • We are able to achieve the spare parts, AMC/CAMC and Service Business with a profit of 45% annually. • We are able to improve the response time less than 24 hours and down time 48-72 hours.• Responsible for complete After-market Business in Western Region.• Monitoring of Erection/ Start up/commissioning orders booked by equipment sales department.• Monitoring warranty support to customers (Labor and spare parts) co-ordination with HO and Factory for specific support if any. • Follow-up for outstanding payment pertaining to service department like commissioning, AMC/CAMC Etc.• Collect customer accolades for good and pro-active service rendered by us.

• Providing technical support to Dealers/Business associates. • Managing business activities like annual maintenance contract, repairs, revamping and spares for cold room department.• To promote sale of spares and annual maintenance contracts to corporate clients.• Interacting with the clients for understanding their requirements and suggesting the solutions, securing repeat business from clients.• Inventory planning for Service operation. • franchisee service operation for room air conditioner and cooling products. • Extending support for the channel partners to meet the service quality standards. • Scheduling the training for channel partners and Business associates.• Significant Highlights:• Enhanced customer satisfaction index of 7.2 from 6.79.• Contributed to create a loyal customer base with a growth of 32%.

• Providing the solution to the customer from the concept to design, execution and commissioning.• Handled the Major projects like M/s PepsiCo India Holdings Ltd, M/s Reliance Biotech Centre, M/s Sandoz India Ltd. • Superior Project management and Engineering Skills.• Preparing the Installation Qualification and Design qualification.• Coordinating with the contractor for the technical clarification and approval of the material by the clients.• Installing and erecting of air-conditioning equipments like AHU and FCU’s, Split Type, Package Type AC Units, Humidifiers, Heaters, etc.• Handling clean room project for the RH less than 20%. • Working on initial start ups of HVAC units and commissioning and handing over of HVAC units.• Preparing the bill of quantity (BOQ).