Highly driven system administrator with 3.6 years of experience managing the technical and functional operation and maintenance of assigned systems. Adept in supporting and troubleshooting advanced technical issues within computer.nstalling installation of operating system like Win server 2016,2019 and 2022 Exp of Active Directory 2016/2019 management. Strong experience in Active Directory Services. Strong experience in Group policies, Fsmo Roles, Dns Zones Replications etc. Bitlocker/MBAM- Basic knowledge of Bitlocker, how does it work & MBAM basicknowledge on setup and configuration, troubleshooting issues in MBAM. MDT/WDS (Windows Deployment Services ) - Basic knowledge on MDT/WDS its functionality and troubleshooting scenarios. SCCM patch management. Knowledge of citrix. Knowledge in IIS. Troubleshooting Wintel systems using remote technologies such as RDP. Knowledge in Windows Terminal Services. M365 & Outlook 365. Resolving Bsod error in windows & server. Troubleshooting BSOD issues on servers. System backup and data recovery planning. Ability to increase overall system performance. Knowledge of ticketing-based support systems.

End user support, IT support, Desktop support.IT helpdesk

Desktop support engineer