• Acted as a servant leader and coach for 5 Agile Scrum. teams, ensuring the effective use and practice of the Agile framework.• Overhauled 3+ complex projects foused on GenAI and data migration.• Managed 100% of the Scrum process from initiation to management to delivery.• Managed and supported all efforts of 3 development teams to simplify and enhance the customer experience.• Supported 5 stakeholders to ensure the highest quality products to customers.• Doubled team velocity, throughput, burndown, and cumulative flow of 4 cross-functional teams.

• Directed daily scrums with 6 Scrum teams (comprised of various pods, including developers, QA testers, and product managers).• Coordinated with 20+ business stakeholders, product managers, and development and testing leads to prioritize deliverables.• Coached 4 teams to develop project charters by identifying key resource needs and complexities required before beginning new projects.• Guided 8+ teams through delivery by managing scope, risks, and issues, resolving at the lowest level, and escalating as needed.• Led 30+ Agile ceremonies, including sprint and increment planning, readouts, and retrospectives.• Enhanced stakeholder engagement by organizing regular demo sessions and feedback loops, leading to increased customer satisfaction.

• Spearheaded agile transformation within the organization, contributing to a 27% increase in team efficiency and predictability in 2019.• Partnered with Agile Coaches and other Scrum Masters to align agile practices across teams.• Facilitated Scrum ceremonies sprint planning, daily Stand-up, sprint Review and retrospectives ensured clear communication, and resolved impediments to maintain team focus and productivity.• Drove continuous improvement initiatives, leading to a significant increase in team morale and engagement.• Ensured that 100% of inter-team risks, impediments, and blockers were identified, communicated, and resolved.• Managed and tracked project deliverables, timelines, and milestones using Agile tools and methodologies.• Supported and educated 14 product owners with respect to grooming and maintaining product backlogs.Managed and reported on 100% of the tasks and activities assigned to the Scrum teams.

• Managing CAPA for the quality issues and highlighting the pain points discussed in the weekly connects and build action plans accordingly. Consolidated ideas derived from action plans contributed to an increase in QA score of ~4%• Perform RCA for top contributing CTQs which affect the team metrics and provide suggestions for PTG initiatives.• Partnered with multiple stakeholders to solve vendors, customers and FC related issues and was able to exceed the target of eliminating ~19k tickets YoY.