Sudheer Kumar Email & Phone Number

Sudheer Kumar is a IT Support Engineer at Prolifics at Emids. They possess expertise in rdp, microsoft sql server, servers, windows xp, active directory and 5 more skills.

Listed skills include Rdp, Microsoft Sql Server, Servers, Windows Xp, and 6 others.

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  Technical Support Engineer

  Emids

  Sep 2019 - Present - Opp : Tech Mahendra

  ● Installation of Windows Server 2003, 2008 based Domain Controllers and Additional Domain Controllers.• Configuring, Maintaining & Troubleshooting of Desktops, Laptops and Printers.• Assisting in troubleshooting user problems relating to Operating System issues, Network Connectivity, upgrades, MS Office products and Internet connectivity.• User rights and permission, file and folder permissions and configuring security templates as per need.• Configuring Microsoft Outlook, Lync, McAfee, SQL server 2008 and 2012 enterprise, visual studio 2008, 2010, and 2012 enterprise and Professional.• Handling the calls, troubleshooting the issues through remote desktop connection and sharing the desktop.• Configuring the Juniper SSL VPN and troubleshooting them if any issues found.• Managing the patches, updates for OS and various software’s.• Issue resolutions using remote tools like RDP, Net meeting.• Installing and configuring Cisco and D-Link switches and Routers. • Installation and administration of Internet Information Server.• As per the Incident working on giving permissions (security/shared).• Involved in support and installation of hardware, software and Operating Systems.• Troubleshooting Network problems and follow up with ISP.• Attending and closing the request as per SLA.• Supported end users in problems with using desktop applications.• Ghost image creation and utilization.• Remote software installations and support.• Configuring and Updating of antivirus server.• Install, configure, sharing &maintain Network printers.• Remote Installation and Support using Microsoft /third party software's.• Solving LAN problems and crimping straight and cross cabling.• Knowledge on ADDS, DHCP and DNS.• Basic knowledge on Network devices like Switches and Routers.• Knowledge on configuring the Active Directory, Configuring child domain and creating user accounts, organizational units.

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  Vasavi Public School

  Second Class