Sudheer Kokkiligadda Email & Phone Number

Bangalore

Hyderabad, Telangana, India

• Delivered exceptional customer service to every customer by leveraging knowledgeof products and services and creating welcoming, positive experiences.
• Extensive hands on Opera V5, Opera Cloud 20.x technical service request coveringAdministration; IFC & OXI
• Collaborated with different team members to enhance customer service experienceand exceed team goals through effective client satisfaction rates.
• Updating knowledge of product and service changes.

Telangana, India

• Handled calls and emails to address customer inquiries and focused on converting every opportunity into profitable business with a sales pitch.
• Contributed for the operational improvements in business and to the success story of the hotel in achieving the new revenue mile stones
• Developed team work efficiency with proper work technique and training, resolving any conflict with the clients or with co team members and ensured proper inter department relations.

Andhra Pradesh, India

• Managed online, offline booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Utilized Accor central reservation systems to input all key data into hotels database system.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Maintained excellent attendance record, consistently arriving to work on lime.

Kerala, India

• Ensured high-level customer satisfaction during the Check in and checkout time and accommodated special requests whenever possible.
• Adhered to proper credit, check- cashing, and cash handling policies and procedures
• Performed suggestive selling techniques to sell rooms and to promote other services of the hotel.

Yeshwantpur, Bangalore

Singapore

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Hotel/Motel Administration/Management