Sudheer Kokkiligadda Email & Phone Number

Bangalore

Hyderabad, Telangana, India

• Delivered exceptional customer service to every customer by leveraging knowledgeof products and services and creating welcoming, positive experiences.• Extensive hands on Opera V5 , Opera Cloud 20.x technical service request coveringAdministration ; IFC & OXI• Collaborated with different team members to enhance customer service experienceand exceed team goals through effective client satisfaction rates.• Updating knowledge of product and service changes.

Telangana, India

• Handled calls and emails to address customer inquiries and focused on converting every opportunity into profitable business with a sales pitch.• Contributed for the operational improvements in business and to the success story of the hotel in achieving the new revenue mile stones • Developed team work efficiency with proper work technique and training, resolving any conflict with the clients or with co team members and ensured proper inter department relations.

Andhra Pradesh, India

• Managed online, offline booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.• Utilized Accor central reservation systems to input all key data into hotels database system.• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.• Maintained excellent attendance record, consistently arriving to work on lime.

Kerala, India

• Ensured high-level customer satisfaction during the Check in and checkout time and accommodated special requests whenever possible.• Adhered to proper credit, check- cashing, and cash handling policies and procedures• Performed suggestive selling techniques to sell rooms and to promote other services of the hotel.

Yeshwantpur,Bangalore

Singapore

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Hotel/Motel Administration/Management