• Managed a dynamic team of service advisors, technicians, and parts advisors, ensuring the delivery of top-quality customer service and maintenance/repair services.• Achieved increase in service revenue within the first year by implementing effective strategies and process improvements.• Established and monitored key performance indicators (KPIs) to track departmental performance, consistently exceeding targets.• Successfully optimized parts inventory management, reducing carrying costs and maintaining a 98% parts availability rate.• Fostered cross-functional collaboration with the sales department to streamline the customer journey, ensuring a seamless transition from vehicle purchase to after-sales service.• Introduced and managed customer loyalty programs, leading to an increase in customer retention and repeat business.• Effectively managed vendor relationships, negotiated contracts, and ensured the timely delivery of parts and supplies, while maintaining cost control.