With over 10 years of experience in the customer service field, I am passionate about providing excellent service to clients and building long-lasting relationships. I have a diploma in marine technology and a strong background in telecommunications, which enables me to understand and address the needs of diverse customers. I am currently a customer service specialist at Telsim Australia, a leading provider of mobile and broadband services in the country.At Telsim Australia, I manage and monitor the telecalling and postpaid collection teams, ensuring that they meet the targets and standards of quality and efficiency. I also prepare business proposals for new clients and coordinate with the sales team on contract entries and welcome call processes. I have developed and honed my skills in team management, coordination, communication, and problem-solving, which have helped me to achieve high customer satisfaction and retention rates. I enjoy working with a dynamic and collaborative team that values innovation, diversity, and customer-centricity.