Sudheesh Kumar M
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Sudheesh Kumar M Email & Phone Number

Delivery Lead | IT Service Management | ITIL 4 Certified Practitioner | Gen AI | Prompt Engineering | Certified Scrum Master at Tata Consultancy Services
Location: Bengaluru, Karnataka, India 7 work roles 3 schools
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Current company
Tata Consultancy Services
Role
Delivery Lead | IT Service Management | ITIL 4 Certified Practitioner | Gen AI | Prompt Engineering | Certified Scrum Master
Location
Bengaluru, Karnataka, India
Company size
408935 employees

Who is Sudheesh Kumar M? Overview

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Sudheesh Kumar M is listed as Delivery Lead | IT Service Management | ITIL 4 Certified Practitioner | Gen AI | Prompt Engineering | Certified Scrum Master at Tata Consultancy Services, a company with 408935 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sudheesh Kumar M.

Sudheesh Kumar M previously worked as Associate Consultant at Tata Consultancy Services and Technical Lead at Cognizant. Sudheesh Kumar M holds Diploma In Hotel Management & Catering Technology, Hospitality Administration/Management, 64% from State Board Of Technical Examinations, Kerala.

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Tata Consultancy Services

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Profile bio

About Sudheesh Kumar M

There are several reasons why you should consider hiring me for this position. Firstly, I bring over 12 years of solid experience in the IT industry, supplemented by 15 years of full-time education. This unique blend of academic knowledge and professional expertise equips me to handle complex IT tasks and projects effectively.Secondly, I am a Certified Scrum Master (CSM) from Scrum Alliance, and I hold ITIL 4 and Azure certifications, which demonstrate my strong grasp of Scrum methodologies, IT service management, and cloud solutions. These certifications not only enhance my technical skills but also enable me to stay at the forefront of the rapidly evolving IT landscape.In addition to my technical prowess, I have a distinctive background in hospitality. This experience has instilled in me a customer-centric approach to IT solutions, which I believe is critical in today's service-driven industry. I always strive to understand the needs of our clients and tailor our services to meet those needs, thereby improving customer satisfaction and loyalty.Furthermore, I have a proven track record of managing complex IT projects, streamlining operations, and enhancing service delivery. I am adept at leading teams, managing stakeholder expectations, and driving continuous improvement in our processes. My aim is always to ensure that our IT operations are as efficient and effective as possible, which ultimately leads to better business outcomes.In summary, my unique mix of technical skills, customer service orientation, and management capabilities make me a strong candidate for this position. I am confident that I can contribute significantly to your team and help drive your company's success.

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Sudheesh Kumar M's current company

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Tata Consultancy Services
Tata Consultancy Services
Delivery Lead | IT Service Management | ITIL 4 Certified Practitioner | Gen AI | Prompt Engineering | Certified Scrum Master
bombay, maharashtra, india
Website
tcs.com
Employees
408935
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7 roles

Sudheesh Kumar M work experience

A career timeline built from the work history available for this profile.

Technical Lead

Cognizant

Bengaluru, Karnataka, India

Leading a team of incident, change, and problem managers, ensuring they are well-coordinated and working towards the company's goals. This includes overseeing their work, providing guidance, and resolving any issues that may arise. Collaborate with relevant teams to define the service portfolio roadmap, maturity path, and customer priorities and drive to.

Aug 2022 - Jul 2024

Incident Manager

Ibm

Bengaluru Area, India

Manage the performance standards and practices of ITSM, Delivery Assurance, risk, and issue mitigation for service quality and excellence. Monitor, measure, analyze, and report delivery performance to delivery management and customers for service transparency and accountability. Manage problems and proactively lead investigations into known issues to.

Aug 2017 - Jul 2022

Senior Operations Analyst

Ibm

Bengaluru, Karnataka, India

Aug 2015 - Jul 2017

Operations-Crm

Ibm Global Process Services

Bengaluru Area, India

Handle technical support-related queries for customers. Provide customers with prompt, reliable, and accurate information while communicating effectively. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction.

Sep 2011 - Nov 2013

Process Associate

Aditya Birla Minacs Worldwide Ltd.

Bengaluru Area, India

Worked as Customer Support Executive for an American MNC Brand. It’s a Semi-technical process to help the customer to install the Application on their Mac or PC, resolving their account, billing issue, download issue and troubleshooting Mac & Win. Report customer complaints and concerns to the upper management via Email. Always been a reliable, flexible.

Oct 2010 - Jun 2011

Industrial Trainee

The Park Hotel M G Road Bangalore

Bengaluru, Karnataka, India

6 months training in a 5 star hotel. Part of my 3 year Diploma curriculum.

Sep 2008 - Feb 2009
Team & coworkers

Colleagues at Tata Consultancy Services

Other employees you can reach at tcs.com. View company contacts for 408935 employees →

PA Prema Aiyer Prema Aiyer Colleague at Tata Consultancy ServicesMumbai, Maharashtra, India, India View → RK Ramesh Kairamconda Ramesh Kairamconda Colleague at Tata Consultancy ServicesHyderabad, Telangana, India, India View → JS Joanna Stępowska Joanna Stępowska Colleague at Tata Consultancy ServicesŁódź, Łódzkie, Poland, Poland View → RP Raj Padshah Raj Padshah Colleague at Tata Consultancy ServicesAhmedabad, Gujarat, India, India View → SK Sumit Korlahalli Sumit Korlahalli Colleague at Tata Consultancy ServicesBengaluru, Karnataka, India, India View → SW Sanket Wani Sanket Wani Colleague at Tata Consultancy ServicesPune, Maharashtra, India, India View → SS Srinu Srinu.Knp Srinu Srinu.Knp Colleague at Tata Consultancy ServicesGreater Sydney Area, Australia View → AT Aniket Teradale Aniket Teradale Colleague at Tata Consultancy ServicesPune, Maharashtra, India, India View → CS Chinthalapudi Sai Preethi Chinthalapudi Sai Preethi Colleague at Tata Consultancy ServicesBuchireddypalem, Andhra Pradesh, India, India View → BG Bhavik Gajjar Bhavik Gajjar Colleague at Tata Consultancy ServicesVadodara, Gujarat, India, India View →
3 education records

Sudheesh Kumar M education

Diploma In Hotel Management & Catering Technology, Hospitality Administration/Management, 64%

State Board Of Technical Examinations, Kerala

Regular course approved by AICTE & Direct Technical Education (Board of Technical Examinations)

Higher Secondary School Certificate Examination (10+2), Economics, 58%

Maharishi Vidya Mandir Higher Secondary School

Secondary School Leaving Certificate Examinatrion, Science, 52%

D.B.H.S Kangazha
FAQ

Frequently asked questions about Sudheesh Kumar M

Quick answers generated from the profile data available on this page.

What company does Sudheesh Kumar M work for?

Sudheesh Kumar M works for Tata Consultancy Services.

What is Sudheesh Kumar M's role at Tata Consultancy Services?

Sudheesh Kumar M is listed as Delivery Lead | IT Service Management | ITIL 4 Certified Practitioner | Gen AI | Prompt Engineering | Certified Scrum Master at Tata Consultancy Services.

Where is Sudheesh Kumar M based?

Sudheesh Kumar M is based in Bengaluru, Karnataka, India while working with Tata Consultancy Services.

What companies has Sudheesh Kumar M worked for?

Sudheesh Kumar M has worked for Tata Consultancy Services, Cognizant, Ibm, Ibm Global Process Services, and Aditya Birla Minacs Worldwide Ltd..

Who are Sudheesh Kumar M's colleagues at Tata Consultancy Services?

Sudheesh Kumar M's colleagues at Tata Consultancy Services include Prema Aiyer, Ramesh Kairamconda, Joanna Stępowska, Raj Padshah, and Sumit Korlahalli.

How can I contact Sudheesh Kumar M?

You can use AeroLeads to view verified contact signals for Sudheesh Kumar M at Tata Consultancy Services, including work email, phone, and LinkedIn data when available.

What schools did Sudheesh Kumar M attend?

Sudheesh Kumar M holds Diploma In Hotel Management & Catering Technology, Hospitality Administration/Management, 64% from State Board Of Technical Examinations, Kerala.

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