Provide professional, timely and accurate migration advice to clients regarding visa options and other related immigration issues to ensure compliance. • Efficiently prepare complete and accurate applications for visa filing, in accordance with the Company Perfect Immigration process and in respect of contractual SLA’s and internal KPIs. • Assist in cross promoting Company Mobility services.Provide end to end service in relation to securing work/residence authorization for corporate clients or direct consumers. • Manage client expectations and provide regular and timely updates. • Draft and prepare invoices in accordance to client’s contractual agreement or Company KPIs, ensuring every service is billed as per approved pricing. • Monitor documents expiry dates and alert client as appropriate. • Input all necessary information in Relo-Assist (RA) (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy. • Ensure filing/archiving of every case as per ISO requirements. • Respond promptly and accurately to all communication and requests from applicants, corporate Mobility/HR, internal clients and Government Authorities. • Maintain and manage the Client/Agent/Partner relationships as well as meet service level requirements. • Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should the service require additional quote.Work closely with relevant Company departments i.e. Assignment Management, Account Management, Finance teams, etc to ensure smooth service delivery. • Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.Assist the Global Immigration Head as and when required. • Prepare all reports as requested by the Account within scope. • Assist Team Leader / Manager to follow up with payment collection as and when required. • Support any research work or ad-hoc duties / assignments related to Immigration matters as and when required by potential clients or internal stakeholders. • To help further develop potential business by cross-selling Company other services if there is any opportunity. • To provide guidance and support to the rest of the immigration team and help train and up skill as required.