Sudhikumar Sureshan Email & Phone Number

Dubai, Ae

Uae

• Manage & maintain Windows Server systems & Active Directory environment.• Create & maintain user accounts, permissions & access privileges.• Manage & monitor IT systems & networks to ensure optimal performance.• Troubleshoot & resolve system & network issues.• Configure & manage network switches & firewalls.• Set up and managed wireless networks.• Managing Avaya PABX & IP phones.• Configure and manage biometric machines and IP cameras.• Troubleshoot hardware & software issues to diagnose & resolve technical problems.• Configure and install new hardware and software systems according to project requirements.• Develop and maintain system documentation.• Managed a project with over 150 users independently, ensuring timely completion within budget and meeting all project requirements.

Dubai, United Arab Emirates

• Data center daily check list.• Daily operation status report preparation.• Monitoring all the alerts related to network devices, server and UPS (Tools mange engine, Cisco prim engine, Solar wind).• End-user support through email, phone and remote tools (SCCM console and RDP). • Service now ticketing tool used for Incidents, service request, New change Implementation, Problem management, user management and asset inventory.• Act as an escalation point for end user and business • Ensure all the ticket are closed within the business SLA.• IT Knowledgebase documentation and publishing the articles to the business.• Switch port configurations.• VLAN creation and configuration on switches• Network L1 troubleshooting on switch level• Bandwidth utilization monitoring and report creation

Pune Area, India

• Hardware support and troubleshooting, coordinating with different vendors for warranty support.• Maintaining records of hardware ticket logged with vendors.• OS and application support. Mac OSX installation and basic troubleshooting.• MAC systems decommission as per organization defined procedure.• Working on MAC system compliance like patching, SEP, HDD encryption to get it compliant and I am the SPOC for MAC system.• Working and resolving P1, P2 & P3 incident tickets along with concern team within the SLA.• Video conference, Round table, EX 90 and Telepresence device and session support.• Working on systems compliance parameters like SCCM, DLP, SEP, Non-polling, USB, inactive systems, BitLocker encryption, security patches etc.• Antivirus support like application updates issue, repairing and scanning &fixing virus infected systems.• Taking backup and restoring data through network image. Training room setup and support.• Service Now, BMC remedy and Service request module portal ticketing tools are used for daily task.• Daily data center checking and sending checklist to L2 team and leads.• Active directory used for pulling inactive system report, BitLocker key, printer screen & USB disabling and enabling, deleting hostname for reimage, etc.• Active directory reconciliation done on daily basis.• Windows and Linux server OS installation and configuring it as per processed documents.• Performing server patch management activity on monthly base.• DNS, DHCP and AD server resilience test is done on as per schedule.• Creating DHCP scopes and adding route for the scopes on the server.• Monitoring the DHCP scopes status.• Creating and deploying the OS images on the WDS server.• Network L1 support like moving the AD Port to different VLAN as per request on Cisco and juniper devices.• Network basic troubleshooting, creating and configuring the VLAN.• Checking VLAN pruning status on device as per request.• Network resilience task as per the schedule.

Pune Area, India

• Installation and uninstallation of software’s through Altiris deployment tool.• VPN issue like juniper, Citrix etc.• Printer configuration, driver reinstallation and troubleshooting• Antivirus updates, scanning and repairing.• Creating right answer Docs• Database application support like Oracle, SQL, Toad etc.• Lotus notes database support, configuration, ID file creation, password issue.• US end user desktop support through Lync, MSTSC and remote assistance, Symantec PCAnywhere, Dame Ware and Cisco WebEx.

• Troubleshooting all the issue related to computer applications, database connectivity and URL’s access.• Troubleshooting L1 & L2 level type issue of network.• Troubleshooting all kind of issue related to desktop through remotely using remote tools like Remote administrator, net meeting, remote assistance, LANDesk, VNC and GTA.• Configuring and troubleshooting outlook client.• Deploying software through LANDesk tool• Creation of MSI package and from LANDesk tool.• Software and hardware inventory report through LANDesk tool.• Pulling out reports from LANDesk through query• Federal Monitoring of NOC, SCOM and Firewall.• Analyzing firewall log and making reports.• Enabling & disabling mail forwarding feature.• Granting Internet access on the category bases• Password resetting, unlocking, Creating, Disabling and Modifying user accounts and group ID creation and modification.• User ID migration from one domain to another.• Creating FTP folder and granting access and quota to the user.• NAS folder creation and granting access.• Assembling, Installing and troubleshooting Machines like P3, P4 & different hardware configurations.• OS installation through WDS server and PQDI software.• Answering calls to the service desk effectively and within the agreed SLA.• Handling service desk mails, assigning calls to relevant engineers and support teams.• Ticketing tool used are HP Open View and BMC Remedy Client.