Sudhir Agarwal Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Managing client’s portfolio of application delivery worth $10M+ billing revenue to the company. Leading 7+ large-scale enterprise applications delivery, maintenance, and transformation of monolithic legacy Java applications to AWS EKS and open-source container orchestration platform Kubernetes using a microservices architecture. Driving the program through transition, knowledge transfer, and smooth take over from client to outsource on-prem as well as a global delivery model. Responsible for executive-level stakeholder management, identifying opportunities, RFQ and Proposal engagements, and delivering technical solutions.

Dallas/Fort Worth Area

Led the readiness and operationalization to the market launch of IP Contact Center and Virtual Communication Express. Drove Quote to cash average interval down to 18 days from 60+ days. Found opportunities to realize revenue sooner and accelerated improvements in the product ordering/provisioning lifecycle.• Collaborated with Product marketing team and managed all aspects of market launch including product readiness, customer experience management, methods & procedures and technical development. Successfully launched the product in the market globally. • Managed 80+ members from multi-disciplined team across three countries for the successful launch of new innovative solution design application (VISE). Designed and delivered the application using design thinking techniques and agile method. Drove adoption and proven value to the business by developing usage metrics to each vertical business leader with easy to trend visuals in Tableau. • Completed the deployment of VRD Product Availability Tool to help account team across the business segments and marketing teams to quickly find out what services can be offered to the customer with very minimal country-level data. This helped account team to reduce the time to model the deal to about 15 minutes from a couple of days.• Served as IT Marshal and led the Renewal POD to enable renewal and migration from legacy to Verizon Rapid Delivery platform. Helped bring 550+ renewals with 1300+ order volume and 28M+ committed revenue from legacy to VRD platform.• Accomplished the launch of Right to Buy Quote to Order Framework for Verizon Enterprise Sales. Drove the project end-to-end from the requirement to mockups to design and deployment and working with multiple business stakeholders including Sales, Marketing, FinOps Pricing, Legal, Contract, and Billing. Received the coveted Verizon EVP& CIO Recognition for performance excellence and leadership.

Dallas/Fort Worth Area

Led the order fallout and flow through winback program team. Drove the flow through of winback orders from 20% to 80%+ in 12 months of engagement. Painlessly analyzed winback orders to find root cause for order fallouts in multiple systems orders touched. Visited winback centers and analyzed pain points and all orders that were manually being touched by field reps.

Dallas/Fort Worth Area

Led and managed the enablement of data security using static and real time data masking enterprise solutions for global delivery. Deployed enterprise solution for static data masking/depersonalization using IBM Data Stage product at Verizon.

Dallas/Fort Worth Area

Conceptualized and influenced top management on Single Sign On Solution for all Verizon.com application. Led the end to end design and deployment all across Verizon. Led the global Quality Assurance team to support new product launches.

Dallas/Fort Worth Area

• Project Lead and Technical Architect for ADSL PreQualification Project. This application allowed any GTE Customer to pre-qualify their telephone line for ADSL Service on-line real-time then first in the industry.• Project/Technical Lead and Architect for CSR (Customer Service Record) project. Designed and developed a robust solution for a rather complicated and cumbersome labor-intensive process that was carried out manually by GTE Reps at Call Centers.

Columbus, Ohio Area

Developed and maintained front-end processing for Electronic Cash Disbursement and Electronic Bill Payment running in Open VMS and UNIX platforms.

Certificate In Infosys Digital Innovations

Certificate In Business Leadership, Authentic Leadership And Influence, Leading Change, Strategic Thinking And Innovation Strategies

Master Of Business Administration (Mba), Finance, Information Management Systems

Bachelor'S Degree, Computer Science, Economics & Management