Sudhir Agarwal

Sudhir Agarwal Email and Phone Number

Senior Technical Program Manager | Product Manager | Digital Transformation | Technical IT Leader @ Capgemini
france, aquitaine, france
Sudhir Agarwal's Location
Dallas-Fort Worth Metroplex, United States
Sudhir Agarwal's Contact Details

Sudhir Agarwal personal email

About Sudhir Agarwal

I am a passionate thought leader with extensive experience leading cross-functional matrix-managed engineering and business teams in a fast-paced environment. I am highly skilled in digital product strategy, application development, agile delivery management, transition from legacy monolithic to cloud-enabled transformation. . I am visionary and results-oriented with excellent communication and strong data-driven analytical skills.PROFESSIONAL SKILLS*Certified SAFe Scrum Master *Certified SAFe Practitioner *Agile Technical Delivery Management *Product Management *Data Analysis *Digital Transformation *Omnichannel Customer Experience *DevOps Adoption *Monolithic to Cloud-enabled transition managementCAREER HIGHLIGHTS• Program Managed and owned end to end project lifecycle and technical delivery of highly visible and strategic Sales and Solution Design applications, Call Center Products, System Consolidation of Quote to Cash Project and Pricing Application. Responsible for business case development, defining the scope and gap assessment, technical delivery, manage the global delivery team and stakeholder management of both internal and external clients including executive readouts.• Operationalized and launched call center solution and communication products with expected revenues of $45M+. Owned complete product lifecycle, developed the business plan and product roadmap.• Led the agile global delivery of solution design application, built ground up using microservices for high throughput cloud computing, and deployed on both Open stack and AWS Cloud instance. Followed DevOps delivery pipeline and used Agile and DevOps tools (JIRA, Confluence, ELK Stash, Jenkins), and monitoring tools (Dynatrace, Splunk). Collaborated with users to design the best-in-class omnichannel digital UX experience.• Owned and led the complete end to end system consolidation project effort for consolidating Salesforce Opportunity creation to billing with Right to Buy contract and pricing model.

Sudhir Agarwal's Current Company Details
Capgemini

Capgemini

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Senior Technical Program Manager | Product Manager | Digital Transformation | Technical IT Leader
france, aquitaine, france
Website:
capgemini.com
Employees:
232507
Sudhir Agarwal Work Experience Details
  • Capgemini
    Senior Manager | Leader -Technical Engagements
    Capgemini 2022 - Present
    Dallas-Fort Worth Metroplex
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  • Infosys Limited
    Senior Techncial Project Manager | Program Manager | Solution Architect
    Infosys Limited Dec 2018 - Feb 2022
    Dallas/Fort Worth Area
    Managing client’s portfolio of application delivery worth $10M+ billing revenue to the company. Leading 7+ large-scale enterprise applications delivery, maintenance, and transformation of monolithic legacy Java applications to AWS EKS and open-source container orchestration platform Kubernetes using a microservices architecture. Driving the program through transition, knowledge transfer, and smooth take over from client to outsource on-prem as well as a global delivery model. Responsible for executive-level stakeholder management, identifying opportunities, RFQ and Proposal engagements, and delivering technical solutions.
  • Verizon Business
    Senior Technical Program Manager | Product Manager | Enterprise Architect - It
    Verizon Business 2012 - 2018
    Dallas/Fort Worth Area
    Led the readiness and operationalization to the market launch of IP Contact Center and Virtual Communication Express. Drove Quote to cash average interval down to 18 days from 60+ days. Found opportunities to realize revenue sooner and accelerated improvements in the product ordering/provisioning lifecycle.• Collaborated with Product marketing team and managed all aspects of market launch including product readiness, customer experience management, methods & procedures and technical development. Successfully launched the product in the market globally. • Managed 80+ members from multi-disciplined team across three countries for the successful launch of new innovative solution design application (VISE). Designed and delivered the application using design thinking techniques and agile method. Drove adoption and proven value to the business by developing usage metrics to each vertical business leader with easy to trend visuals in Tableau. • Completed the deployment of VRD Product Availability Tool to help account team across the business segments and marketing teams to quickly find out what services can be offered to the customer with very minimal country-level data. This helped account team to reduce the time to model the deal to about 15 minutes from a couple of days.• Served as IT Marshal and led the Renewal POD to enable renewal and migration from legacy to Verizon Rapid Delivery platform. Helped bring 550+ renewals with 1300+ order volume and 28M+ committed revenue from legacy to VRD platform.• Accomplished the launch of Right to Buy Quote to Order Framework for Verizon Enterprise Sales. Drove the project end-to-end from the requirement to mockups to design and deployment and working with multiple business stakeholders including Sales, Marketing, FinOps Pricing, Legal, Contract, and Billing. Received the coveted Verizon EVP& CIO Recognition for performance excellence and leadership.
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  • Verizon
    Senior Manager, Winback And Fallout Management
    Verizon 2008 - 2011
    Dallas/Fort Worth Area
    Led the order fallout and flow through winback program team. Drove the flow through of winback orders from 20% to 80%+ in 12 months of engagement. Painlessly analyzed winback orders to find root cause for order fallouts in multiple systems orders touched. Visited winback centers and analyzed pain points and all orders that were manually being touched by field reps.
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  • Verizon
    Manager - Global Operations
    Verizon 2006 - 2008
    Dallas/Fort Worth Area
    Led and managed the enablement of data security using static and real time data masking enterprise solutions for global delivery. Deployed enterprise solution for static data masking/depersonalization using IBM Data Stage product at Verizon.
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  • Verizon
    Technical Manager, Architecture & Eservices
    Verizon 2001 - 2005
    Dallas/Fort Worth Area
    Conceptualized and influenced top management on Single Sign On Solution for all Verizon.com application. Led the end to end design and deployment all across Verizon. Led the global Quality Assurance team to support new product launches.
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  • Gte Data Services
    Advisory Systems Engineer, Open Market Transition
    Gte Data Services 1998 - 2000
    Dallas/Fort Worth Area
    • Project Lead and Technical Architect for ADSL PreQualification Project. This application allowed any GTE Customer to pre-qualify their telephone line for ADSL Service on-line real-time then first in the industry.• Project/Technical Lead and Architect for CSR (Customer Service Record) project. Designed and developed a robust solution for a rather complicated and cumbersome labor-intensive process that was carried out manually by GTE Reps at Call Centers.
  • Checkfree Corp
    Software Engineer, Bill Payment
    Checkfree Corp 1996 - 1998
    Columbus, Ohio Area
    Developed and maintained front-end processing for Electronic Cash Disbursement and Electronic Bill Payment running in Open VMS and UNIX platforms.
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Sudhir Agarwal Skills

Leadership Program Management Project Management Customer Service Team Leadership Strategic Planning Business Analysis Vendor Management

Sudhir Agarwal Education Details

Frequently Asked Questions about Sudhir Agarwal

What company does Sudhir Agarwal work for?

Sudhir Agarwal works for Capgemini

What is Sudhir Agarwal's role at the current company?

Sudhir Agarwal's current role is Senior Technical Program Manager | Product Manager | Digital Transformation | Technical IT Leader.

What is Sudhir Agarwal's email address?

Sudhir Agarwal's email address is su****@****zon.com

What schools did Sudhir Agarwal attend?

Sudhir Agarwal attended Cornell University, Southern Methodist University - Cox School Of Business, The University Of Dallas, Ohio Wesleyan University.

What skills is Sudhir Agarwal known for?

Sudhir Agarwal has skills like Leadership, Program Management, Project Management, Customer Service, Team Leadership, Strategic Planning, Business Analysis, Vendor Management.

Who are Sudhir Agarwal's colleagues?

Sudhir Agarwal's colleagues are Altan Ege, Bartłomiej Kasprzak, Dan Marfino, Madhu Nagulapelly, Charan Teja, Manisha Gude, Somnath Tripathy.

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