Work along with multiple project teams of Automation engineers and responsible for all stages of design and development for complex use cases , including solution design, analysis, testing, and integration. Implemented ServiceNow & Integration Hub Orchestrator for Automation.Define the processes & procedures to be followed by the Automation teams throughout the duration of the project. Identify the documentation, knowledge management, communication and collaboration processes that will be followed by the Automation teams through various project stages. Worked in multiple projects in agile and waterfall project management methodologies and is able to produce high - quality deliverables that meet timelines and budgetary targets.Demonstrated project management skills in developing Project Charter, Project Management Plan & Risk Analysis, keeping in mind the objectives of the project & constraints affecting time, scope and budget baselines.Skilled on tools such as MS Project, MS Office etc.Skilled in conducting GAP analysis, SWOT analysis, User Acceptance Testing (UAT) and cost benefit analysis.

Lead system upgrades, migrations for Avaya Communication Manager, Session Manager, CMS and AES. Spearheading the daily activities for Network-voice operation, change, new projects, transition, and configuration management processes with a team technical specialists (L2&L3) providing support across US & global IT operations.

Provide L3 support for Dell End user products -Laptops, Desktops & printers .Handling customer escalations of any level in terms of operational and technical issues Ensuring the customer satisfactions and to take measures in case of any DIP in CSAT.Provided additional training to not just entry level but peers on the basic and advance troubleshooting.Communicated closely throughout the duration of incidents to both IT colleagues and key business stakeholders