Sudhir Kumar Email & Phone Number

Delhi, India

Jharkhand, India

Shillong, Meghalaya, India

Bihar, India

*Responsible for all Day to day operations of gourmet food store of 5000 sq.ft by leading a team of 13 people and shared resources to a common goal that is to take the store and in-order the brand to the next level* To ensure 100% adherence to all sops in the store* Streamline guest needs efficiently to ensure complete satisfaction and developing interpersonal skills to drive repeat business.* Communicate internally and externally in every aspect for maintaining quality and standards of the store.* Developed training patterns to emphasize employee product knowledge.* Created example based sales strategies to develop private brands.* Budget expenses to keep costs low and maximize profitability for the team to reach a common goaltowards the upwards apex.* Maintain the share of shelf all categories & brands.* Identifying slow moving category and causes for the same.* Weekly benchmarking of key value items.* Analyzing the feedback reports.* Capitalize on inventory control.* To make the store profitable by tracking damages and margins* Deal with all issues that arise from staff or customers (complaints, grievances etc.)* To make the store profitable by tracking the damages and margins * Smooth functioning of daily operation activities according to company rules and regulations * Maintain the premium look of the floor in consultation with different category and merchandising teams to give sales driven modern merchandising

Gurgaon, Haryana, India

* Maintain online portal and handling all online customer queries.* Generate revenue by achieving set sales targets store wise and category wise.* To Understand customer needs and fulfil needs gaps by suggesting the most optimal solutions Maintain Decency, Decorum, and Neatness of the store and reinforce the Brand Image.* Supervise checkout stations on regular basis.* ensure that 100% adherence to all sops in the stores Daily Basis.* Physical cash tally of the cashier at the E.O.D.* Making the daily cashier CMR at E.O.D.* To Maintain teamwork, collaboration, development of people achievement of targets.* To Maintain and control expenses through efficient store operations.* Minimizing shrinkage by accurate billing, Stock accuracy, accurate receiving and staff training..* Maintain Optimum stock level for all departments by accurate indenting, effecting Mbq, Timely process of dump and accurate inventory (PI).* Excellent Leadership quality.

New Delhi Area, India

* To deliver superior timely Customer Service experience.* People leadership, Motivation and retention followed by company values and culture.* Achieving set targets by implement Marketing Plans, promotional activities.* Maintain decency, decorum, neatness of the store and vicinity to reinforce the Brand Image.* To Increase profitability by improving margins and reduce operations cost through efficientoperations.* Minimizing shrinkage by accurate billing, stock accuracy, accurate receiving and staff training.* To ensure 100% adherence to all sops in the stores.* Coordinate with buyers and Ho team for marketing, Benchmarking legal works etc,* Maintain Optimum stock level for all departments by accurate indenting, effecting Mbq,Timelyprocess of dump and accurate inventory(PI)* Motivate employees to achieve department goals and mission* Sending Benchmark report to HO bimonthly, fortnightly and monthly basis Increasing Profitability.* Monitor and supervise the timely arrival of scheduled employees, with aware of unforeseen challengessuch as scheduling* Train new hires on the standards and procedures of the company, from how to handle a negativecustomer experience to how to properly interact with customers.

Gurgaon, Haryana, India

* Maintain outlet’s stock FIFO, stock dry ordering, food indent* Motivate and inspire team members* Coach and help develop team members; help resolve dysfunctional behavior* Listen to Team Member ‘Feedback and resolve any issues or conflicts Communicates Deadlines and sales goals to team Member.* Check and maintain dry stock and food wastage on daily bases inventory.* Manage the flow of day-to-day operations

* Working together as a team* Reporting progress against plan Maintain a fully stocked Store Welcome and Greet Customer.* Update Customer records in the company database as require Achieving Sales Targets.* Increasing Profitability.* Controlling Damage (Dump Parade)

Vasant Vihar New Delhi

Master Of Business Administration - Mba, Retailing And Retail Operations, A

Bachelor Of Arts - Ba, Arts, B

Science, B