Sudhir Singh Email and Phone Number

* Collaborated with cross-functional teams to design a microservices-based architecture, in-tegrated cloud-native solutions for global scalability, and implemented load-balancing tech-niques. Delivered a AI-driven Analytics platform that supported a 50% increase in user baseacross 3 continents, reduced downtime by 30%, and improved overall system performanceby 40%.* Managed team of 40+ technical members, reducing the system donwtime by 50%, whileimproving the team productivity* Introduced Agile methodologies, implemented tools like JIRA for tracking deliverables, andset up regular sprint reviews and retrospectives. Improved on-time delivery rates by 25%and enhanced client satisfaction scores by 20% due to higher-quality deliverables.* Developed a root cause analysis (RCA) framework, established a dedicated triage team, andimplemented automated error tracking tools like the DevSecOps platform, which resulted in 40%reduced time to resolution and Achieved a 15% improvement in product stability metrics* Created a detailed release plan with clear scope definitions, timelines, and communicationprotocols, standardized release documentation and trained teams on new workflows.Achieved100% on-time releases for six consecutive cycles and improved stakeholder alignment, reduc-ing post-release issues by 20%.* Introduced documentation guidelines, integrated Confluence as a central repository, and setup periodic reviews during project milestones. Increased documentation adherence rate by60%, reducing onboarding time for new team members by 30%.* Defined project scope with stakeholders, set realistic milestones, mitigated risks proactively,and maintained close collaboration with engineering and product teams.

* Led Airtel’s largest operational system(Konnect), which manages 65K on/off-field engineersfrom 30 internal department* Introduced a Hierarchy based system, Added location tracking feature and Smart Notificationfor better escalation, Custom Reports generation for each Hierarchy* Developed an innovative & seamless solution for Airtel B2B business for the sales team whichused to convert prominent leads to customers in one journey* Designed/Led the development of a DevOps tool using Grafana and Prometheus for bettermonitoring of Konnect App systems* Managed a team of 20, Established regular cadence calls with Sr. VP of internal Departments* Launched 10 new app modules PAN INDIA for internal departments, the move helped thedepartments in saving revenue of 100M of rupees per year and 1-2 days of operation timeper task.* Managed daily/weekly status call with Development/Testing teams as well as CEO/CTO/Sr. VPof B2B

Currently working as Technical Program Manager for Jubilant Foodworks, Nodia. I am managing Domino's Pizza Online Delivery Mobile app for both India & Srilanka. Responsible for enhancing and improving the Mobile ordering experience of Domino's Pizza Mobile App for Android & iOS platform. I am also closely working with Digital Marketing partners & other teams to improve the mobile ordering experience. I am responsible for Infrastructure, Software Development Life Cycle , Digital Marketing & Product management. Using the cutting edge technology like AWS EC2 Services, IBM Mobilefirst, Akamai to Manage Infra Stack. Google Analytics & Firebase, Appsflyer, Clevertap , Facebook Social Oven for Managing Analytics and re-marketing activities.Core Areas in which I have worked so far in the company:1. Project Life cycle Management in all directions like Development, Testing, Deployment and Technical Analysis of product evolution.2. Requirement Gathering/Analysis with different teams like Marketing, Operations, Customer care and others3. Product management in terms of UX/UI and navigation experience, through out the app for smooth ordering process4.Budget Planning, Standard Operating Procedure Creation for cost efficiency5. Managing different Business partners from different domain 6. Handling operational challenges on the fly7. Infrastructure Maintenance and up gradation management

As senior consultant I had started working as SME on Mobilefirst & Bluemix(Cloud) Platform. I had helped companies like Vodafone, Wipro, SBI Bank, South Indian Bank, Lakshmi Vilas bank, HDFC Bank to set up their in premise Mobile Platform using IBM Mobilefirst Platform. I had worked as junior architect to set up their Mobile Platform for building & deploying application for their internal and external Usage. I had took several sessions on Mobilefirst and Bluemix(cloud) for IT Companies and Colleges. Also took part in IBM Solutions Technical Conference, Madrid, Spain.

Joined IBM as Mobile consultant, which gave me vivid opportunities to work with many Multinational companies with different domains like Healthcare, Oil & Gas, Telecom, Banking, Insurance, Government Institutions and others. After two years I worked as SME on IBM Mobilefirst Platform(Worklight) and Bluemix Platform. I started managing different accounts like Vodafone, IDEA, SBI , ANZ Bank and other for giving overall solution for Mobile App Development, Deployment and Infra Management. Later I had worked with ANZ Bank to make the complete API development and deployment using Urban Code Deploy & Release(DevOps).I had took part in IBM Redbooks Program to write a book on " IBM MobileFirst in Action for Government and Citizen Mobile Services" .

Started my carrier with Capgemini, Bangalore as consultant and software engineer. I have joined the Mobile application development team. Initially I had started working on cross platform mobile application, which was build on Cordova using HTML5, Javascript, Jquery, Jquery Mobile, CSS3. I have worked on different Projects for different domains like Banking, Transportation, Entertainment & Health Care like Entercard re:member Project, Volkswagen, Wellmark, Disney. I had also worked on Web Application like Job Portal of Medassist.

I had completed my 5 Years Integrated Masters in Applied Physics through IIT(ISM) Dhanbad. This course was designed according to the latest Industry Requirement in the field of Computer Science, Earth Sciences, Math, and Physics. I did my final year project in Nano Physics.