• Providing infrastructure support to ADP associates• Day to day support to the associates for all the IT related issues.• Ensuring a stellar service delivered within the SLA. • Provisioning and de-provisioning of employees through AD, Exchange tool and IBM Security Identity Manager Tool.• User Management via Active Directory.• Handling mailboxes and user accounts from the Identity Manager tool (IDM).• VPN Installation, setup and troubleshooting.• RSA administration.• Email configuration and support for iPhone, iPad and blackberry.• Provisioning and de-provisioning user accounts on blackberry and MDM server.• Installing, troubleshooting network drive issues.• Installing, upgrading, configuring and trouble-shooting different software as per business requirement.• Deploying software packages from the SCCM to the self-service tool.

• Perform the tasks of handling calls, chats and web tickets for the client. • Resolved VPN issues, wireless issues, application issues and hardware issues.• Provided support for corporate, capital, retail and finance businesses. • Created MTTR (mean time to resolve an issue) and MTTD (mean time to dispatch a ticket) reports.• Trained new employees.• Provisioning and de-provisioning of employees through AD, Exchange tool and IBM Security Identity Manager Tool.• User Management via Active Directory.• Handling mailboxes and user accounts from the Identity Manager tool (IDM).• VPN Installation, setup and troubleshooting.• RSA administration.• Email configuration and support for iPhone, iPad and blackberry.• Provisioning and de-provisioning user accounts on blackberry and MDM server.• Installing, troubleshooting network drive issues.• Installing, upgrading, configuring and trouble-shooting different software as per business requirement.• Deploying software packages from the SCCM to the self-service tool.