Process product returns and Conduct product failure analysis and ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Department objectives.Review current processes on a regular basis and implement new processes as required

HRS-Head of Operations with extensive experience in delivering proven results through management of technical operations and projects, within time and budget constraints.

Proving value add repair solutions to customers . Successfully added the new business segment in the company existing portfolio.Leading to the diagnosis of failure & design failure fixture procedures, implementation of systematic troubleshooting methods, installation of the product as per the client requirement and performance evaluation of the systems .Communicating & interacting regularly with customers for updating projects and performance monitoring through various scales such as KPI, PR… Show more Proving value add repair solutions to customers . Successfully added the new business segment in the company existing portfolio.Leading to the diagnosis of failure & design failure fixture procedures, implementation of systematic troubleshooting methods, installation of the product as per the client requirement and performance evaluation of the systems .Communicating & interacting regularly with customers for updating projects and performance monitoring through various scales such as KPI, PR, CAR, PAR and RCA  Budgeting and executing the new program and hire the new talent, enhance their skills by training them at required level. New and existing vendor mgmt. by regular meeting and evaluation. Show less

• Planning, organizing and overseeing product reverse engineering and repair process• Making improvements or modifications to current processes• Formulating new repair technologies and processes or stages within processes to generate ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations.• Recording and analyzing data• Investigating and testing new equipment• Liaising with engineering, research and… Show more • Planning, organizing and overseeing product reverse engineering and repair process• Making improvements or modifications to current processes• Formulating new repair technologies and processes or stages within processes to generate ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations.• Recording and analyzing data• Investigating and testing new equipment• Liaising with engineering, research and technical staff• Supervising junior staff including technicians• Keeping up to date with relevant scientific and technical developments Show less

• Designing the root cause analysis (RCA) of product issues, requirement documents based on the specifications provided by the clients. Production monitoring and guidance to the team and KPI preparation.• Track major quality indicators (e.g. Repair yields, scrap/rework costs etc), highlight "out of control" issues that may have an impact on customer quality and drive for closure.• Designated as a Program manager for AMS division of various OEM’s that includes Avaya, HP, Ericsson… Show more • Designing the root cause analysis (RCA) of product issues, requirement documents based on the specifications provided by the clients. Production monitoring and guidance to the team and KPI preparation.• Track major quality indicators (e.g. Repair yields, scrap/rework costs etc), highlight "out of control" issues that may have an impact on customer quality and drive for closure.• Designated as a Program manager for AMS division of various OEM’s that includes Avaya, HP, Ericsson, Nortel, Cisco, Oracle and UTStarCom.• Managing and working with team for Testing and Troubleshooting for a wide range of Electronics & Communication products including Routers, Switches, Firewalls, Load balancers ,Servers ,Indoor/Outdoor units ,Power supplies , Repeaters, IP TV servers, Multimedia Cards , Ethernet control Nodes , various MSC cards ,BTS (Ericsson , Nokia , Minilink) cards , CPEs ,STB and Access Points (AP) from various OEMs products(Cisco , Ruckus Ericsson , Avaya , NEC , Motorola , Maipu , Tikona , HP , Airtel , Tekelec , UT StarCom, Reliance , Celletra ).• Have also handled team troubleshooting the PCB boards by using the DMM (Digital Multi Meter), DSO, JTAG, Pin point ICT Tester, Huntron tracker 2000, super pro 5000 programmers and various reverse engineering techniques.• Identifying and managing assigned resources (purchased material, engineering development, and contract provisions) to minimize total program costs and maximize expected return.• Developing and validating program scope and customer deliverable and ensuring that customer expectations for quality, timing, and product performance are met. Show less

New Product Introduction (NPI) Process Manager:> Working with cross functional teams to define project requirements and present a best in class plan to deliver quality solutions on time> Working with Sales Team on NPI to assure best cost structure and metrics for all phases of the business: transitions, repair and delivery.> Providing leadership and coordination in the management of New Product/Project during the NPI process.> Developing and deploying functional test… Show more New Product Introduction (NPI) Process Manager:> Working with cross functional teams to define project requirements and present a best in class plan to deliver quality solutions on time> Working with Sales Team on NPI to assure best cost structure and metrics for all phases of the business: transitions, repair and delivery.> Providing leadership and coordination in the management of New Product/Project during the NPI process.> Developing and deploying functional test equipment, fixtures and procedures for new products.> Providing direction to R&D and engineering team for all test, diagnostics and repair procedures and documentation for new products.> Establishing business models, maintaining contractual requirements and fostering relationships with client and critical suppliers.> Developing and validating program scope and deliverable, and ensuring that customer expectations for quality, timing, and product performance are met. Show less

• Serving as a team leader for troubleshooting, configuration & Testing of Railways and AWS Communication Equipment.• Continues interaction with the clients as well as the higher authorities enriched with greater communication skills and concentrated on updated knowledge in emerging technologies. • Responsible for maintenance of entire infrastructure which includes sophisticated testing, monitoring and programming equipment.• Co-ordination of different departments, preparation and… Show more • Serving as a team leader for troubleshooting, configuration & Testing of Railways and AWS Communication Equipment.• Continues interaction with the clients as well as the higher authorities enriched with greater communication skills and concentrated on updated knowledge in emerging technologies. • Responsible for maintenance of entire infrastructure which includes sophisticated testing, monitoring and programming equipment.• Co-ordination of different departments, preparation and updating of various documents.• Testing & observation of repaired system and PCB’s on sites.• Experience in re programming of different memory chips during repair.• Simulating the PCB’s in workshop for testing after repair.• Making trace circuit (Schematic Layout) on paper up to SMD PCB’s in the absence of circuit diagram provided by OEM. Show less

Service and Maintenance of wireless communication by using VHF Transceivers in Various Projects of Indian Railways, Defense, Telecom , Technical institution and Other big industries (Sugar mills , pharmacy plants ) .Programming of different types of Motorola walkie talkie handset according to customer requirements.