Sudhir Kalé work email
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My 𝗺𝗮𝘀𝘀𝗶𝘃𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝘃𝗲 𝗽𝘂𝗿𝗽𝗼𝘀𝗲 (MTP) is to "𝗲𝗻𝗮𝗯𝗹𝗲 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗵𝗮𝘁 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗮 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀." I work with CEOs, CMOs, CXOs, and CHROs of organizations to profitably enhance their offerings to 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 and 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 by providing a combination of 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵, 𝗿𝗲𝗹𝗮𝘁𝗮𝗯𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, and 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀. I have also been a Professor of Marketing on three continents.I founded 𝗚𝗮𝗺𝗲𝗣𝗹𝗮𝗻 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁𝘀, a boutique firm offering high-end consulting to various industries. In consulting, I combine scientific rigor with hands-on practitioner grounding to provide bespoke solutions to clients. 𝗜 𝗮𝗺 𝗰𝗿𝗲𝗮𝘁𝗼𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗦𝗠𝗜𝗟𝗘𝗦 𝗖𝗫 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 that optimizes customer experience. I have a very strong academic and research background with over 5,000 citations of my research, complemented by three decades of consulting and training experience. I have conducted over two hundred executive development seminars across five continents on topics such as CRM, Customer Experience Management, and Corporate Culture. My areas of interest are customer experience, service quality, loyalty programs, branding, organizational culture, business transformation, employee engagement, CRM, cross-cultural management, service blueprinting, casino marketing, and responsible gaming. I have published over 150 articles on the topic of gaming and casinos.My ideas, analysis, and opinions have been quoted in top media including 𝘛𝘩𝘦 𝘈𝘶𝘴𝘵𝘳𝘢𝘭𝘪𝘢𝘯, 𝘉𝘭𝘰𝘰𝘮𝘣𝘦𝘳𝘨, 𝘈𝘶𝘴𝘵𝘳𝘢𝘭𝘪𝘢𝘯 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘙𝘦𝘷𝘪𝘦𝘸, 𝘕𝘦𝘸 𝘠𝘰𝘳𝘬 𝘛𝘪𝘮𝘦𝘴, 𝘕𝘦𝘸 𝘠𝘰𝘳𝘬 𝘗𝘰𝘴𝘵, 𝘛𝘩𝘦 𝘞𝘢𝘭𝘭 𝘚𝘵𝘳𝘦𝘦𝘵 𝘑𝘰𝘶𝘳𝘯𝘢𝘭, 𝘍𝘰𝘳𝘣𝘦𝘴, 𝘈𝘉𝘊 𝘕𝘦𝘸𝘴, 𝘛𝘩𝘦 𝘚𝘺𝘥𝘯𝘦𝘺 𝘔𝘰𝘳𝘯𝘪𝘯𝘨 𝘏𝘦𝘳𝘢𝘭𝘥, and several others. I have appeared on several TV programs such as The Project and Insight in connection with topics related to Gambling and Addiction.𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗔𝗿𝗲𝗮𝘀: Customer experience, service quality, employee engagement, company values and brand alignment, CRM, service blueprinting (I'm the only one who does this for the gaming industry), customer journey mapping, loyalty programs, service marketing audits, market research, business applications of MBTI, the Enneagram, and business transformation.𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: Casinos, Family Businesses, Startups, Hi-tech.
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Founder And PrincipalGameplan Consultants Jan 2005 - PresentGold Coast, Queensland, AustraliaChief strategist and visionary offering sound research-grounded and evidence-based advice to gaming and other industries. In this capacity, I have worked with large casino integrated resorts on five continents. My list of clients have included Crown Casino, Mohegan Sun Casino, Marina Bay Sands, Sun International, HIT Casinos, Olympic Entertainment Group, Star World Hotel and Casino, Galaxy Macau, Casinos Austria, Wynn Macau and many others. My areas of consulting include corporate culture… Show more Chief strategist and visionary offering sound research-grounded and evidence-based advice to gaming and other industries. In this capacity, I have worked with large casino integrated resorts on five continents. My list of clients have included Crown Casino, Mohegan Sun Casino, Marina Bay Sands, Sun International, HIT Casinos, Olympic Entertainment Group, Star World Hotel and Casino, Galaxy Macau, Casinos Austria, Wynn Macau and many others. My areas of consulting include corporate culture diagnosis and change, customer experience, customer service, service quality, market research, marketing audit, CRM, designing loyalty programs, and mapping customer journeys. Show less -
AdvisorSands China May 2014 - Jun 2015MacauI was recruited to enhance the customer experience at all of Sands China's properties. The job entailed providing a more fulfilling experience to customers in the gaming as well as non-gaming areas. Sands China has five casinos, six hotels, the third highest grossing shopping mall in the world, over 27,000 employees, and around US$10 billion in revenues. My job involved:* Mapping customer journeys for several key segments* Enhancing internal marketing initiatives for employees to… Show more I was recruited to enhance the customer experience at all of Sands China's properties. The job entailed providing a more fulfilling experience to customers in the gaming as well as non-gaming areas. Sands China has five casinos, six hotels, the third highest grossing shopping mall in the world, over 27,000 employees, and around US$10 billion in revenues. My job involved:* Mapping customer journeys for several key segments* Enhancing internal marketing initiatives for employees to have a better job experience* Facilitating research to better understand internal and external customers, and crystallize positioning* Developing initiatives to enhance service quality across all properties and divisions* Conducting scientific field experiments to uncover player behaviors and spend under varied ambient conditions* Designing strategies to maximize drop and hold percentage at gaming tablesGiven the broad mandate of my job, I had to work with senior executives in every department: gaming operations, hotel operations, housekeeping, facilities management, F&B, security, surveillance,loyalty marketing, premium marketing, and market research. Effective liaison with such diverse groups required a solid comprehensive understanding of the workings of a large integrated resorts, thereby providing the wherewithal for engineering practical solutions for enhancing the customer experience while strengthening the bottom line for the company. Show less -
Professor Of Marketing And Co-Director Of The Centre For Globalisation And DevelopmentBond University Sep 1995 - Jan 2014Gold Coast, Queensland, AustraliaBond University opened as the first private university in Australia. I worked in the Faculty of Business. In my group, I had the best performance in all three areas by which academics are assessed: teaching, research, and service. I also had the most prolific media presence appearing on TV shows (such as the highly acclaimed Insight show on SBS and The Project on Channel 10), radio interviews, and newspaper and magazine interviews in media all over the world.I was the most cited… Show more Bond University opened as the first private university in Australia. I worked in the Faculty of Business. In my group, I had the best performance in all three areas by which academics are assessed: teaching, research, and service. I also had the most prolific media presence appearing on TV shows (such as the highly acclaimed Insight show on SBS and The Project on Channel 10), radio interviews, and newspaper and magazine interviews in media all over the world.I was the most cited marketing academic at Bond University. While at Bond, I performed several administrative roles including Head of Department, Director of Postgraduate Programs, and Co-Director of the Globalization and Development Center. Show less -
Associate Professor Of MarketingBond University Sep 1995 - Jun 2007Taught courses in international marketing, marketing theory, marketing communications, sales management, and marketing management at undergraduate, masters, and Ph.D. levels. Also acted as the PhD. Program Director for the School of Business
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Visiting ProfessorUniversity Of Macau Jun 2010 - Jul 2010Taught an MBA level course, "Selected Topics in Gaming Management." Also condcucted an in-company training program on Casino Marketing for executives and managers at MELCO. -
DirectorKale Consultants 1996 - 2005Saw the evolution of the comany from a garage-based operation to one of the leading providers of software solutions to the banking, hospitality, and airlines indiustry. -
Director, Phd ProgramSchool Of Business, Bond University Sep 1999 - Oct 2000
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Department HeadBond University, Dept. Of Marketing Sep 1999 - Oct 2000
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Visiting ProfessorUniversity Of South Carolina Jan 1994 - May 1995Columbia, South Carolina AreaTaught Advanced Topics in International Marketing and International Marketing in the Master of International Business Studies (MIBS) Program and a Ph.D. seminar in International Marketing. Conducted research in the area of international marketing. -
Senior LecturerNational University Of Singapore May 1991 - Jan 1994Taught Marketing Communications, Principles of Marketing, Marketing Management, and International Marketing at the undergraduate and MBA levels. Research involved assessing distribution channel relationships in Singapore. -
Assistant ProfessorArizona State University Jul 1984 - May 1991Taught International Marketing and Marketing Communications both at the senior undergraduate and at the MBA level. Also offered several independent study courses to MBA and Ph.D. students. Conducted research in the areas of distribution channels, macromarketing and international marketing.
Sudhir Kalé Skills
Sudhir Kalé Education Details
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Business Administration; Marketing -
International Business
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Management Studies -
Chemistry
Frequently Asked Questions about Sudhir Kalé
What company does Sudhir Kalé work for?
Sudhir Kalé works for Gameplan Consultants
What is Sudhir Kalé's role at the current company?
Sudhir Kalé's current role is Founder and Principal.
What is Sudhir Kalé's email address?
Sudhir Kalé's email address is sk****@****.edu.au
What is Sudhir Kalé's direct phone number?
Sudhir Kalé's direct phone number is +614067*****
What schools did Sudhir Kalé attend?
Sudhir Kalé attended University Of Illinois At Urbana-Champaign, University Of Illinois At Urbana-Champaign, Jamnalal Bajaj Institute Of Management Studies, Savitribai Phule Pune University.
What are some of Sudhir Kalé's interests?
Sudhir Kalé has interest in Economic Empowerment, Education, Environment, Human Rights, Animal Welfare.
What skills is Sudhir Kalé known for?
Sudhir Kalé has skills like Market Research, Customer Relationship Management, Service Quality, Customer Service, Marketing Strategy, Business Strategy, Strategic Planning, Marketing Communications, Marketing Research, Marketing, Research, Data Analysis.
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Sudhir Kale
Project Manager, Vehicle Integration, Hydraulic System Design, New Product Design And DevelopmentPune2johndeere.com, yahoo.com -
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1tataelxsi.com -
Sudhir Kale
Lead Consultant And Hod Radiology Aster Cmi Hospital, Vice President Iria Karnataka State Chapter, National Core Committee Member Preventive Radiology, Academic Co-Ordinator Iria Karnataka, Academic Co-Ordinator SoiiBengaluru
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