Sudhir Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Design, Supply, Installation and maintenance of Cold Rooms - walk-in freezers, chillers, reefer containers, transport refrigeration, compressor overhauling, motor winding, display freezers and chillers, kitchen equipment - projects across UAE, Qatar and Oman

Dubai

 Playing the dual role of 1. Managing both sides of the project implementation as a client representative of Al Futtaim Engineering & Technologies (AFET) for all projects driven by our Enterprise IT team2. Managing teams delivering projects to external clients on Genesys, Microsoft, Tableau and ServiceMax  Successfully implemented the mega transformation project – Operational Efficiency by ServiceMax from GE Digital across 4 business units covering about 300 mobile and desktop users across AFET Managed the implementation of the Lead Management system using SAP Hybris C4C across all sales teams of AFET in UAE, Qatar and KSA Managed the implementation of Avontus – the design and inventory management software for Scaffolding division of AF Engineering Currently managing the implementation of SAP ECC 6.0 enhancement project across AFET – Itemization, Management and Operational reports, Additional Feature Enhancements Successfully implemented Genesys Pure-Cloud for customers like Fly Dubai and Dubai Property Call Centers Manages the team delivering ERP and Tableau projects to customers like Abu Dhabi Aviation and Oumolat Heading the formation of the first ever PMO for Digital Transformation Team

Dubai

 Heading the techno commercial operations of the security systems division for UAE.  The project and product range comprises of state of the art IP CCTV systems, Access Control systems, Intruder Alarm Systems, Face recognition, Number plate recognition etc.  Top customers included Mashreq Bank, ADIB, RAK Bank, UAE Exchange and Dubai Festival City, AUH Police  Rolling out customer friendly processes to improve customer satisfaction and retention strategy Certified as Lean Six Sigma Greenbelt by creating a significant improvement in the commercial process

Cairo, Egypt & Dubai, Uae

 Ownership and management of the ISOP proposal for Cairo Festival City. Implemented the massive project in about 2 years 2012-14. The early completions have helped the client in enhancing the customer experience which directly impacts their business. o ISOP includes the service desk for customer service, job card system for FM and integration of disparate systems like BMS, CCTV, Access Control etc to control and monitor the city from anywhere anytime. o Involved right through conceptualization, proposal, customer requirement gathering, implementation and handover to the stakeholders including the fully operational command and control center. o The highlight of the project is bringing together of various system vendors, high level of customer focus and timely delivery Business Development and Product management of the BMS portfolio of AFT in Egypt Complete account management of DFC and CFC accounts and program management of CFC Program Management of all energy management initiatives in UAE 2014-16 Electrical and HVAC energy saving project for Intercontinental and Crowne Plaza Hotels in DFC Implementation of paid POC energy conservation project for Emirates Driving Institute

 Handled the task of bringing together all the project related businesses of Jumbo Electronics under one umbrella. Identified the synergies and streamlining all the processes accordingly. Formulate all aspects of the business - company formation, look and feel, logos, manpower, organization structure, recruit, GTM, Business Plan, Sales Allocation, Marketing strategy Rolled out Jumbo Technologies - a 250 Million QR (US $ 70M) company in 2010 Also headed 4 business units of the company – ELV, Fire, Power Tools, and Q Tel reselling

Al Futtaim Panatech (AFP) - Panasonic distribution arm of the Al Futtaim Group in UAE.  Successfully completed the uphill task of Telecom Business revival of AFP in 6 months 0 to 2M AED per month Established Enterprise Sales Team integrating the erstwhile telecom, OA, IT teams Successfully transformed sales processes from being product specific to customer centric Business responsibility for entire Panasonic range (PABX, OA, IT, Plasma & LCD screens and Home Appliances) to end users – enterprises and projects – Value 70 Million AED in 2009 Sales support and quality maintenance for Value Added Resellers Responsible for cross promotions for banks – gifts for credit cards, personal loan, reward points etc and institutional sales like staff accommodation, furnished apartments etc

Al Futtaim Technologies (AFT) - IT and Telecom arm of the Al Futtaim Group in UAE. Building and launching Etisalat Kiosk business in UAE managing a team of over 10 executives. Responsible for establishing Retail Outlets, opened 10 since March 2005. Successfully recruited inducted and trained all executives responsible for business. Established all processes related to sales, operations, commercial and after salesAlso handled responsibilities as Business Development Manager – Technology (Dec’06 to Jun’07) for Dubai Festival City’s AFT team. Helped Dubai Festival City identify and implement pioneering technologies like City Management System – processes and systems to manage the city – Phase 1 successfully implemented.

Heading the operations of Reliance Webworld - the retail wing of Reliance Infocomm. Headed operations in TN working with a team of 10 ASMs and over 200 retail staff – recruited and trained by me. Responsible for establishing Retail Outlets called “WebWorlds”, 27 stores opened 2003-2004. Each stores varied from 1000 sft to 5000 sft comprising of mobile retailing, broad band applications - video chat, multi location online gaming, high speed internet, video conferencing, digital news gathering, also the food and beverage counter. The above responsibility includes identification of location, signing up the lease, supervising the construction and fit-out, on-boarding of franchisees, recruitment of staff, training  Managing the pre launch activities, soft launch, test run leading to public launch, operations support post launch Implemented Online Application Management System generating business for stores pan India Distinction of championing the OJT module team at the reputed “Retail Leadership Program” for franchisees at Mumbai - 2003. Nominated Mentor for the first set of Franchisees in Tamil Nadu

The company offers the most comprehensive range of CAD products and services catering to Design, Drafting, Engineering, Manufacturing & Consultancy organizations. Lead the franchisee development/ support operations for CAD&Grafx training in India, Sri Lanka, Bangladesh, Nepal, Singapore, and Malaysia. Established 50 franchisees across SAARC region. Designed, developed and conducted training programs about CAD/ Grafx products for employees / franchisee and staff. Launched new courses in GIS and Project Management - 2002. Successfully established a Master Franchise in Bangladesh within a short span of 90 days against a usual lead time is one year.

Sterling is a pioneer in the timeshare industry in India. Managed Customer Service operations for a base of 70,000 customers with a team of 40 executives. Pivotal in implementing the Customer Oriented Processing System (Sybase/ Power Builder Platform) across the country in 1998 and training of all Service executives on the same. Holds the distinction of achieving the 100% Feedback/ Zero Complaint Zone -1995. This became the bench mark of customer care activities pan India and was practised by all customer service teams across the board

Network - an office automation industry leader and engaged in manufacture of electronic typewriters, consumables, fax machines etc. Fire brand in aggressive sales handled almost all customer categories - SOHO, SME, Key Accounts, Government and Dealer Channel management. Key clients handled included large corporates like Indian Bank, SBI, Customs, TI Group, TVS Group. Distinction receiving “Network Achiever Awards” - 1991 & 1992 as well as “Network Blue Awards”- 1993 & 1994 for exemplary sales performance and won international trips every year