Sudhir Kumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Design, Supply, Installation and maintenance of Cold Rooms - walk-in freezers, chillers, reefer containers, transport refrigeration, compressor overhauling, motor winding, display freezers and chillers, kitchen equipment - projects across UAE, Qatar and Oman

Dubai

 Playing the dual role of 1. Managing both sides of the project implementation as a client representative of Al Futtaim Engineering & Technologies (AFET) for all projects driven by our Enterprise IT team2. Managing teams delivering projects to external clients on Genesys, Microsoft, Tableau and ServiceMax  Successfully implemented the mega transformation.

Dubai

 Heading the techno commercial operations of the security systems division for UAE.  The project and product range comprises of state of the art IP CCTV systems, Access Control systems, Intruder Alarm Systems, Face recognition, Number plate recognition etc.  Top customers included Mashreq Bank, ADIB, RAK Bank, UAE Exchange and Dubai Festival City, AUH.

Cairo, Egypt & Dubai, UAE

 Ownership and management of the ISOP proposal for Cairo Festival City. Implemented the massive project in about 2 years 2012-14. The early completions have helped the client in enhancing the customer experience which directly impacts their business. o ISOP includes the service desk for customer service, job card system for FM and integration of disparate.

 Handled the task of bringing together all the project related businesses of Jumbo Electronics under one umbrella. Identified the synergies and streamlining all the processes accordingly. Formulate all aspects of the business - company formation, look and feel, logos, manpower, organization structure, recruit, GTM, Business Plan, Sales Allocation.

Al Futtaim Panatech (AFP) - Panasonic distribution arm of the Al Futtaim Group in UAE.  Successfully completed the uphill task of Telecom Business revival of AFP in 6 months 0 to 2M AED per month Established Enterprise Sales Team integrating the erstwhile telecom, OA, IT teams Successfully transformed sales processes from being product specific to.

Al Futtaim Technologies (AFT) - IT and Telecom arm of the Al Futtaim Group in UAE. Building and launching Etisalat Kiosk business in UAE managing a team of over 10 executives. Responsible for establishing Retail Outlets, opened 10 since March 2005. Successfully recruited inducted and trained all executives responsible for business. Established all.

Heading the operations of Reliance Webworld - the retail wing of Reliance Infocomm. Headed operations in TN working with a team of 10 ASMs and over 200 retail staff – recruited and trained by me. Responsible for establishing Retail Outlets called “WebWorlds”, 27 stores opened 2003-2004. Each stores varied from 1000 sft to 5000 sft comprising of mobile.

The company offers the most comprehensive range of CAD products and services catering to Design, Drafting, Engineering, Manufacturing & Consultancy organizations. Lead the franchisee development/ support operations for CAD&Grafx training in India, Sri Lanka, Bangladesh, Nepal, Singapore, and Malaysia. Established 50 franchisees across SAARC region..

Sterling is a pioneer in the timeshare industry in India. Managed Customer Service operations for a base of 70,000 customers with a team of 40 executives. Pivotal in implementing the Customer Oriented Processing System (Sybase/ Power Builder Platform) across the country in 1998 and training of all Service executives on the same. Holds the distinction of.

Network - an office automation industry leader and engaged in manufacture of electronic typewriters, consumables, fax machines etc. Fire brand in aggressive sales handled almost all customer categories - SOHO, SME, Key Accounts, Government and Dealer Channel management. Key clients handled included large corporates like Indian Bank, SBI, Customs, TI Group.