Sudharsan Suresh Email & Phone Number

Charlotte, North Carolina, United States

Promoted within 6 months due to strong performance and organizational impact (one year ahead of schedule) in the Intake Agent role.Working in the Pineville Mega Hub Service Center, operating out of the largest volume service network in the company. Performing repairs from six different intake locations in the local area.Repair over 100 units per day, assisting with IT fixes for Windows devices as well as physical repair for iPhones, Samsung phones, and MacBooksCo-Authored an Intake Process guide now being used by corporate to doctor new SOP for Metro Service Networks.Certified Apple and Samsung Technician with knowledge on repairing iPhones, MacBooks, iMacs, Galaxy devices and more.

Charlotte, North Carolina, United States

Provided world class customer service checking in 50-75 devices for repair at the Pineville Mega Hub Service center.Diagnosed issues with Windows devices, MacBooks, iPads, iPhones, and various Android devices Received multiple emails from satisfied clients complimenting skill and technical ability in assisting with their issues.Ensured customer devices were repaired on time and maintained positive relationships during interactions.Operated POS systems with proficiency to sell Best Buy Totaltech memberships

Dallas-Fort Worth Metroplex & Charlotte, Nc

● Assisted Avionics Engineering team with ongoing projects: • Boeing 737-MAX8: Enhanced Angle of Attack - Congressionally mandated project to clean up flight display imagery pertaining to angle of attack status based on 2018 and 2019 crashes. Authored in depth work instructions based on Boeing service bulletin for wiring provisions that involved removal of a large percentage of the flight deck and the G1 Galley. Created and managed Bill of Materials and tracked part kits necessary for wiring. • Boeing 737 & 777: Glideslope Inhibit before Localizer Capture - Updated behavior of Instrument Landing System by inhibiting the capture of glide slope before localizer capture to prevent chance of missed approaches. Accomplished through software update to Autopilot Flight Director Computer on the Boeing 777 and a wiring change to program pins on Boeing 737. • Airbus A321T: Oasis Retrofit – HF and Satcom Mod - Aggregated and organized tooling for wiring enhancements required to retrofit HF and Satcom systems on A321 Transcon aircraft. • Boeing 737-NG: Rockwell Collins HGS-6000 Mod - Used Collins System Maintenance Manual to update schematic and procedural manuals to reflect configuration of new Heads Up Display System. ● Validated Cargo Trackers for use on all fleets based on RTCA DO-160G reports, UN 38.3 Battery reports, and other technical documentation.● Transitioned to part time during Spring 2024 semester assisting the A320F Fleet Engineering team in Charlotte. • ex-Alaska A321 Manual Harmonization - Revised over 1000 manual sections to update Aircraft Maintenance Manual and Aircraft Illustrated Parts Catalog to prepare for deployment of 10 A321-NX aircraft purchased from Alaska Airlines. • Extended Service Goal 2 - Authored instructions for structural inspection and modification of older Airbus A320 Family aircraft to strengthen aircraft to fly beyond design service goal.

Charlotte, North Carolina, United States

• Update and create engineering drawings and all related documentation on AutoCAD drafting software.• Duplicated and create archives for hardcopy bound DWGs for storage on CAD system.• Developed and corrected Computer Aided Design (CAD) drawings as required.• Took measurements of changes to site layout