Sudin Thapa Email & Phone Number

Australia

Bengalla, New South Wales, Australia

Sydney, New South Wales, Australia

• Providing the level 1 technical support via Telephone, email, in-person and ticketing system.• Installation of the Windows, Windows Server, Mac OS, Office 365.• Performing basic administration task like User Creation, Password reset, restoring deleted account.• Windows troubleshooting like blue screen of death, password recovery system backup and recovery.• Resetting the Windows, forgotten passwords and backup of the device using Hirenboot CD.• Windows 10 performance monitoring through Task Manager• Assist and troubleshoot network problems, system issues.• Computer setup, printer setup, software installation and applications for new starter.• Installation and removal of hardware and software, data transfer and fault diagnosis.• Data Recovery and restoration of the data using HBCD Menue (Hirenboot CD).• Antivirus Installation and renewal like Trend Micro, Avast.• Troubleshoot windows 10 issues and collecting relevant information.

Kingsford, New South Wales, Australia

• Handling the customer providing the excellent customer service.• Guide the customer to discover their requirement and offer the best solution to meet their needs.• Discussed promotions, products and anything pertaining to better and more satisfactory service.• Involved in training the newly hired staff and helping the coworkers to achieve company goals.• Dealing with various customer complain and coming up with required solution.• Familiar with POS service and cash handling.• Taking the orders over the phone and ensuring the order accuracy.• Have an experience of working under the pressurize situation.

Bachelor'S Degree, Information Technology

Higher Secondary, Science