✓Sales processes ✓Cold calling ✓Sales operations ✓Managing car dealers(used and new)✓Co ordination with branches to serve branch customers ✓Direct Marketing & Sales

*Worked in Pre-Insurance medical services .*Managing SBI GIC,TATA AIG,Aditya Birla Health Insurance,Aviva Life Insurance,Star Union Diachi,Bajaj Life Insurance, Bajaj General Insurance,SBI LIFE also.

Operations and Customer service Relationship * Supervised data entry of incoming mails such as fresh claim application and resolution of discrepant claims.*Handled inbound calls of members whose claim status and details query of the hold reasons,resolution guidance,payment status of the claim.*As CRM taken care of corporate namely Alsthom,Khadim and Jet Airways.From claim login,process followup with internal doctors team movement of claim application till disburse of the payment as per benefit chart of insurance company.*In corporates coordinating with HRD for getting the claims paid to the employees in a better way.*Making cold calls for business development

*Do Recon of Apps with covernote of forms log in from amsure process of form manually ,checking data with INGENIUM it is data of all MNYL POLICIES (i.e dedupe of form )checking of old forms relating to get of medical and financial clarification.*Validating the dob proof with proposal form if it is unclear ,adds proof validation with adds given on form,simultaneously cross checking with medical report tracker whether report has been received at our end. ( for medical cases).*New Business Updating MIS.*Manage the forms that are then put for scan in OMNI FLOW APPLICATION ,here the data is captured for further process at our level and HO level /at underwriter desk also.*Banking Recon of these amsure /insurance agency business.*Manage the cases which are reprocessed at HO level ,if disc found the said cases (fail)held at cops stage( they are known as FOPS DEPT ) Pre that clarificatory mail stage is there ,which need to be clarified from our end.If not clarified with 1 day they are put onto hold at cops as discp. cases.*After data entry in OMNI FLOW APPLICATION ,there is inbuilt system (software called RMS)it automatically generate covernote for the processed cases at OMNI FLOW APPLICATION .Then they are dispatched to HO(COPS)where hard copy of forms are kept with outsource vendor (they are for only record management).*Manage /follow up of high ageing cases and also the go actionable cases which are failed (hold )at our end.*Managed front end in branch ,collecting premiums,giving receipts to the customer.*Sourcing lead for sales team at branch level.*Training agent with process and how the service level can be improved.Training agents how fill the proposal form which can reduce hold case at FOPS Level.*Interacting with customer who are connected through phone calls and emails for renewal of the polcies.*Managing the payrolls advice for the sweepers and peons with outsourcing agencies.

*Managed the review process for completion of auto loans application income proof ,id proof that moves from sourcing dealer /direct sales associates of CITI BANK and resolving discrepancies to log into credit department of and there after transmission of status (reject/approve/hold)to sourcing dealer /dma.*Co-ordination Process Management of verification reports from agency and updating in system.*Data capturing the information of loan application in ATS ( Applicition Tracking System).This system helps in tracking the status of files from application stage to disbursal stage and feed back to the dealer /dma and bank.*Review of legal documents ,post dated cheques ,IRR,Insurance Cover Notes and validate the signatures and addresses documents there after.*Manage the preparation of loan disbursal ticket /advice .Process provided and developed operational floor management by monitoring service levels ,made appropriate decisions to manage manual process.

*Initiation of verification Process for prospective customer with Verification Agency of the Bank.Co-ordination with Central Processing Agency (CPA) for the status.*Screening & Validation of Application ,Income Proof and ID Proof of prospective.*Customers for sending to CPA for Pre-Credit approval process.Co-ordinate with Bank Credit Department for approval /decline/hold.*Resolve the hold files with additional documents as per requirement.Decline files /Case are taken up with Relationship Manager of Bank for perusal/appeal.Approved case are communicated to client and delivering of vehicles are arranged from the paneled Manufacturing dealer of Maruti ,Hyundai,Daewoo and Honda etc.*Customer Legal Kits,Post Dated Cheques,arrangement for Insurance Cover Notes are prepared after signing off by Customer .The Kits are then dispatched to CPA for processing.*Co-ordination with CPA for resolution of hold/discrepant files with additional docs and make ready to be dispatched to bank for disbursement,*MIS maintenance & Reconciliation of disbursement amount with subvention/discount and Advance Equated Instalment .These reports are given on weekly basis to Sales Manager.*Mis maintenance & Reconciliation of Invoice submission to Bank and R.C. copy submission as these are related to payout.*Training & support of Product Knowledge to DSA,new Sales Executive and Telecaller of 5 more centers.*Training & Supporting Executive In JAGUAR (web based system).Application Tracking system Connecting Verification Agency ,CPA,BANK and our offices.*Handling DSA applications ,discounts ,payout.*Process/Managed 400 Applications and 350 disbursement a month on an average.

*Processing and Validation of Auto Loan Application ,income proof and ID proof.*Updation in Web based software.*Collation of Verification Agency Report with applications and forward to credit Department of Bank.*Handling Call Center for dealer response for giving status of files to dealer and DSA.*Processing of loan Docmentation ,PDC ,Insurance cover note as per guidance & process note given by Bank.*Preparation of disbursement Ticket /Advice.*Post dated cheque management and reconciliation of existing loans of the location and sending MIS to centralized operation of ABN AMRO BANK,New Delhi.

Managed Business from retail visit ,merchandising,booking, sales and maintaining records of stocks .Co ordinting with HLL officials .Booking for stock with CFA for sales .