• Coached the delivery team to adopt an Agile methodology that emphasizes flexibility, collaboration, iterative development, and delivering on business value and customer expectations in a continuous manner.• Shared responsibility for Sprint delivery with the Product Owner and owned product delivery within the Scrum and Kanban framework, ensuring efficient and effective execution.• Collaborated with the Product Owner and Business/Product Management team to bridge the communication gap… Show more • Coached the delivery team to adopt an Agile methodology that emphasizes flexibility, collaboration, iterative development, and delivering on business value and customer expectations in a continuous manner.• Shared responsibility for Sprint delivery with the Product Owner and owned product delivery within the Scrum and Kanban framework, ensuring efficient and effective execution.• Collaborated with the Product Owner and Business/Product Management team to bridge the communication gap with Delivery Teams, ensuring alignment of expectations using OKR, KPI, and sprint metrics.• Coordinated with the Product Owner, Scrum Master, and Development team to manage the Product backlog grooming /prioritization, definitions of epics, user stories, and story point estimation.• Developed and executed robust release planning strategies to meet business needs and exceed expectations.• Actively participated in Sprint Planning, Sprint Review, and Sprint Retrospective ceremonies, fostering a sustainable pace and ensuring high-quality deliverables with a distributed team.• Train and mentor Business analysts, Product owners, and developers on how to prioritize, break down, and estimate requirements (User Story/Epic) • Proactively resolved conflicts and removed obstacles that arose during the Agile process, promoting smooth workflow and productivity. Show less

Coached the delivery team and managed project delivery with agile methodology (Scrum).o Developed and maintained relationships with Business and Delivery Teamso Coordinated with the Product Owner, RTE, Scrum Master, and Development team to manage Product backlog, user story, and Story point estimation.o With robust release planning, ensured release objectives and results are meeting business needs and expectations.o Participated in Sprint Planning, Sprint Review, and Sprint… Show more Coached the delivery team and managed project delivery with agile methodology (Scrum).o Developed and maintained relationships with Business and Delivery Teamso Coordinated with the Product Owner, RTE, Scrum Master, and Development team to manage Product backlog, user story, and Story point estimation.o With robust release planning, ensured release objectives and results are meeting business needs and expectations.o Participated in Sprint Planning, Sprint Review, and Sprint Retrospective ceremonies and ensured the Sprint cycle was moving at a sustainable pace with high levels of quality.o Resolved conflicts and removed obstacles that occurred.o Ensured deliverables were up to quality standards and meeting all Sprint Goalso Applied and interpreted metrics used to measure progress and effectiveness.o Performed IT Budgeting and Vendor management to ensure cost efficiency. Show less

● As an Agile coach, enriched teams' capabilities by seamlessly embedding Agile/Scrum/Kanban/SAFe methodologies, catalyzing a culture shift towards enhanced productivity and efficiency.● Spearheaded the implementation of robust processes, fortifying ongoing deliveries with unwavering adherence to industry benchmarks, and consistently delivering outcomes of exceptional quality that matches Customer need and Business Goal.● Strategically monitored and communicated enterprise-wide quality… Show more ● As an Agile coach, enriched teams' capabilities by seamlessly embedding Agile/Scrum/Kanban/SAFe methodologies, catalyzing a culture shift towards enhanced productivity and efficiency.● Spearheaded the implementation of robust processes, fortifying ongoing deliveries with unwavering adherence to industry benchmarks, and consistently delivering outcomes of exceptional quality that matches Customer need and Business Goal.● Strategically monitored and communicated enterprise-wide quality metrics, facilitating data-driven improvement initiatives to optimize performance, cost, and revenue.● Instrumental in orchestrating CMMI 5 compliance, harnessing industry best practices for continuous enhancement across the organization.● Prioritized customer satisfaction, strategizing and executing initiatives that tangibly elevated the Customer Satisfaction Index.● Crafted and delivered enterprise-level training programs that fostered individual growth, nurturing a culture of perpetual learning within the Delivery Centre.● Led impactful process enhancement initiatives, propelling the adoption of best practices, defect prevention strategies, and operational efficiency. Show less

● Conducted in-depth assessments of SAFe methodology to gauge team agility, identify tailored needs, and evaluate change impact and readiness.● Spearheaded successful SAFe practices implementation, ensuring seamless alignment with organizational objectives, even with minimal oversight. Implemented best practices from other Spotify framework.● Optimized Scrum/KANBAN processes using tools like JIRA and Confluence to amplify product release efficiency and effectiveness.● Provided… Show more ● Conducted in-depth assessments of SAFe methodology to gauge team agility, identify tailored needs, and evaluate change impact and readiness.● Spearheaded successful SAFe practices implementation, ensuring seamless alignment with organizational objectives, even with minimal oversight. Implemented best practices from other Spotify framework.● Optimized Scrum/KANBAN processes using tools like JIRA and Confluence to amplify product release efficiency and effectiveness.● Provided comprehensive Agile leadership coaching and training across stakeholders, fostering alignment and expertise from product owners to executives.● Planned, documented, and executed Agile initiatives in line with methodology strategy and overarching goals.● Equipped teams with quantitative techniques for backlog prioritization, enabling informed decisions based on value.● Collaborated closely with Product Owners, ensuring alignment with vision and sprint goals for shared understanding and collective ownership.● Supported Scrum Masters in overcoming impediments, liaising with external stakeholders for streamlined operations. Show less

• Managed delivery engagement in an Agile Methodology (SCRUM) for 2 Scrum Teams for 2 weeks Scrum and 4 weeks Release cycle• Worked with Product Owners and Program Managers in refinement and prioritization of User Stories to ensure a healthy product backlog• Assisted Scrum Masters in removing roadblocks, mentoring them, and assisting them in making good utilization of organizational resources to improve capacity for project work• Continuously monitored the Scrum metrics and… Show more • Managed delivery engagement in an Agile Methodology (SCRUM) for 2 Scrum Teams for 2 weeks Scrum and 4 weeks Release cycle• Worked with Product Owners and Program Managers in refinement and prioritization of User Stories to ensure a healthy product backlog• Assisted Scrum Masters in removing roadblocks, mentoring them, and assisting them in making good utilization of organizational resources to improve capacity for project work• Continuously monitored the Scrum metrics and participated in deriving corrective /preventive actions and ensured the teams are empowered and fully engaged in the project with a meaningful contribution• Participated in Sprint Planning, Sprint Review, and Sprint Retrospective ceremonies and ensured the Sprint cycle are moving at a sustainable pace with high levels of quality.• Assisted Scrum Masters in removing team impediments, mainly related to external Stakeholders like Release Managers, Architecture Leads, RTE, DevOps Managers, and Business Managers• Reported Agile metrics and action items on weekly basis to internal and external stakeholders and ensured transparency and minimal communication gaps• Used metrics effectively to motivate teams to continuously increase their performance and act as a safeguard for the team from external interference and over-commitment Show less

Quality Analyst/Agile Coach for Cigna (Healthcare) – Hartford, USA Feb 2014 - Feb 2015• Conducted workshop with Application Owners to identify the list of metrics and approach to collect them• Provided and implemented the innovative idea to measure Post Delivery and Post Production delivery quality• Designed and developed Enterprise Quality Metrics framework using Scrum methodology• Effectively implemented Enterprise Quality Metrics framework• Identified root causes for… Show more Quality Analyst/Agile Coach for Cigna (Healthcare) – Hartford, USA Feb 2014 - Feb 2015• Conducted workshop with Application Owners to identify the list of metrics and approach to collect them• Provided and implemented the innovative idea to measure Post Delivery and Post Production delivery quality• Designed and developed Enterprise Quality Metrics framework using Scrum methodology• Effectively implemented Enterprise Quality Metrics framework• Identified root causes for improvement and led process improvement initiatives• Proposed and implemented KANBAN methodology to streamline production incidence management process using JIRA Show less

• Lead the transformation of the development units delivery model to Agile (SAFe) framework from Waterfall (CMMI) model.• Defined, Documented, and Implemented Scaled Agile Framework (SAFe) across development units.• Conducted workshops to influence executives, leaders, business units owners, and technology teams on Agile principles, values, and how to build, grow and maintain a thriving Agile organization at scale • Conducted assessments (as needed) to determine a team's level of… Show more • Lead the transformation of the development units delivery model to Agile (SAFe) framework from Waterfall (CMMI) model.• Defined, Documented, and Implemented Scaled Agile Framework (SAFe) across development units.• Conducted workshops to influence executives, leaders, business units owners, and technology teams on Agile principles, values, and how to build, grow and maintain a thriving Agile organization at scale • Conducted assessments (as needed) to determine a team's level of agility, understand its needs, analyze the impact of and readiness for change, measure outcomes, etc. • Created and delivered customized Agile leadership coaching and training to Product Owners, RTE, Scrum Masters, developers, testers and functional managers and executives • Streamlined Scrum/KANBAN processes for effective product releases using RALLY• Delivered hands-on coaching to individual Scrum teams in all aspects of Scrum processes – daily meetings, planning, self-organization, collaboration, iterative development, etc. • Facilitated the planning, documentation, and implementation of Agile transformation initiatives that capture the overall strategy and objectives of the methodology• Identified continuous improvement initiative through Sprint review and Sprint retrospective that helps to reduce waste and improves throughput• Promoted continuous learning and improvement framework by promoting contribution and usage for Best Practice and Lesson Learned repository Show less

• Performed Pre-audit analysis and audit planning• Designed audit checklist and conducted data analysis for audit finding• Consolidated all non-conformances/observations in official audit reports• Reviewed and finalized audit reports with relevant stakeholders• Finalized the required preventive and corrective measures• Applied the conflict resolution skill for agreement on audit finding and finalizing prompt closure action

• Influenced the delivery head and led to transforming the existing project delivery model into a Product delivery model. • Authored and implemented the Product Development Procedural Guide which follows the feature-driven Agile framework• With the new model, the defect containment and density have improved by 30% and 40% respectively. The Customer Satisfaction Index has increased by 20%• Created and implemented the Effort estimation tool for feature development which helped to… Show more • Influenced the delivery head and led to transforming the existing project delivery model into a Product delivery model. • Authored and implemented the Product Development Procedural Guide which follows the feature-driven Agile framework• With the new model, the defect containment and density have improved by 30% and 40% respectively. The Customer Satisfaction Index has increased by 20%• Created and implemented the Effort estimation tool for feature development which helped to improve effort slippage by 55%.• Managed and maintained the internal audit Quality program and assessed improvement initiatives resulting from all Audits.• Defined target values for quality metrics and tracked and reported to executive managers every month• Worked closely with clients to facilitate improvements to the Project Management processes and conduct Post-Project Reviews to identify the areas for improvement.• Analyzed project metrics and reported early warnings on project costs, schedules, and delivery to Management and clients• Lead the Process Improvement initiatives and dynamically adapt to implement the necessary changes • Completed the CMMI re-certification process (2007)• Conducted training and workshops on Project Management and other soft skill areas• Promoted continuous learning and improvement framework by promoting contribution and usage of Best Practice and Lesson Learned repository Show less

• Conducted Risk Management with account managers to provide early warnings on project costs, schedules, and delivery times• Lead the Project Management Review for accounts at the Mid-West region to ensure compliance to all quality parameters of the delivery • Conducted project audits for strategic accounts• Conducted metric analyses and defined organizational process capability baselines• Conducted improvement initiatives to progress customer satisfaction• Analyzed client… Show more • Conducted Risk Management with account managers to provide early warnings on project costs, schedules, and delivery times• Lead the Project Management Review for accounts at the Mid-West region to ensure compliance to all quality parameters of the delivery • Conducted project audits for strategic accounts• Conducted metric analyses and defined organizational process capability baselines• Conducted improvement initiatives to progress customer satisfaction• Analyzed client complaints and reinforced mitigation action• Designed and conducted telephonic training on Project Management and Quality Management Show less

• Deployed the CMMI and PCMM quality model for the projects executed from Melbourne GDC (14 projects with a GDC strength of 180)• Conducted metrics analyses and defined the process capability baseline metrics • Conducted regular reviews and audits of the projects to ensure compliance with all standards• Released and maintained GDC level quality documents• Conducted organization-wide training programs on new initiatives and processes such as Statistical Process Control (SPC)… Show more • Deployed the CMMI and PCMM quality model for the projects executed from Melbourne GDC (14 projects with a GDC strength of 180)• Conducted metrics analyses and defined the process capability baseline metrics • Conducted regular reviews and audits of the projects to ensure compliance with all standards• Released and maintained GDC level quality documents• Conducted organization-wide training programs on new initiatives and processes such as Statistical Process Control (SPC), CMMI, and Defect Prevention.• Completed CMMI certification process and represented GDC onsite as Quality Leader• Promoted continuous learning and improvement framework by promoting contribution and usage for Best Practice and Lesson Learned repository Show less

• Overlooked Defect Prevention and Process Improvement initiatives for product development groups• Assisted the deployment of improvement proposals and Process Improvement frameworks• Finalized Defect Prevention checklists, Design Standards, Documentation Standards, and Code Standards• Disseminated and institutionalized best practices and preventive actions based on analysis of defects• Promoted continuous learning and improvement framework by promoting contribution and usage… Show more • Overlooked Defect Prevention and Process Improvement initiatives for product development groups• Assisted the deployment of improvement proposals and Process Improvement frameworks• Finalized Defect Prevention checklists, Design Standards, Documentation Standards, and Code Standards• Disseminated and institutionalized best practices and preventive actions based on analysis of defects• Promoted continuous learning and improvement framework by promoting contribution and usage for Best Practice and Lesson Learned repository Show less

• Project management at quantum leap project

• Project management for Profitability Network Institutions project

• Project management for Integrated Material Management Online System project

• Design, Development, and Deployment