As a Client Success Leader, I specialize in developing and executing strategic plans to enhance client engagement,satisfaction, and retention. I oversee the onboarding process to ensure a smooth transition, implement success strategies todrive client satisfaction, and monitor key performance metrics to proactively address concerns. My role involves providingregular updates to senior leadership, handling priority customer queries and escalations, and resolving personnelchallenges… Show more As a Client Success Leader, I specialize in developing and executing strategic plans to enhance client engagement,satisfaction, and retention. I oversee the onboarding process to ensure a smooth transition, implement success strategies todrive client satisfaction, and monitor key performance metrics to proactively address concerns. My role involves providingregular updates to senior leadership, handling priority customer queries and escalations, and resolving personnelchallenges to minimize attrition. I support senior management in designing KPIs, conducting business reviews, andidentifying upselling opportunities. By driving initiatives to boost retention and customer lifetime value, I strive to positionmyself and my team as indispensable, trusted advisors to our clients.�� Key Skills: Customer Success – Strategic Planning – Team Building and Leadership – CSAT - Escalation Management– Value Delivery – Churn Reduction - Advisory Show less

• Managing a team of 15 CSMs• Drive operational excellence in the areas of onboarding, adoption, usage, churn reduction & renewal.• Voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks by conducting QSR.• Lead, Develop & Mentor a high-performing team and culture of customer delight• Develop and Monitor success metrics for organizing & measuring performance• Ensure resolution of… Show more • Managing a team of 15 CSMs• Drive operational excellence in the areas of onboarding, adoption, usage, churn reduction & renewal.• Voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks by conducting QSR.• Lead, Develop & Mentor a high-performing team and culture of customer delight• Develop and Monitor success metrics for organizing & measuring performance• Ensure resolution of all customer issues and acts as a point of contact for escalations for both internal/external stakeholders as and when needed• Work closely with Solution Engineering teams to help resolve customer issues within the SLAs.•Serve as the internal voice of the customer and advocate for your client's needs (services, support, product management, executive alignment)• Manage and track key performance indicators (KPIs) including consumption, adoption and expansion commitments to ensure exceptional, predictable results•Maximize portfolio expansion while minimizing churn, contraction & driving NPS.•Measure and report the effectiveness of Customer Success Managers, defining operational metrics for team. . Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks• Create repeatable and scalable processes to enable high-paced growth• Manage team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores.• Liaise with other team leaders to make sure that Clear’s clients are getting the best service possible• Responsible for ensuring customer success and delight for a $ 100 million portfolio. Show less

As a seasoned Client Success Leader, I excel in collaborating with enterprise clients to craft tailored solutions, leading two cross-functional teams, and managing a team of 5 Customer Success Managers to consistently meet KPIs. I facilitate effective cross-selling and upselling strategies alongside the Sales Team and provide coaching and mentorship to enhance team performance. I compile and present detailed performance data to the CEO, conduct Quality Service Reviews with highARR accounts,… Show more As a seasoned Client Success Leader, I excel in collaborating with enterprise clients to craft tailored solutions, leading two cross-functional teams, and managing a team of 5 Customer Success Managers to consistently meet KPIs. I facilitate effective cross-selling and upselling strategies alongside the Sales Team and provide coaching and mentorship to enhance team performance. I compile and present detailed performance data to the CEO, conduct Quality Service Reviews with highARR accounts, and have demonstrated rapid progression from an Individual Contributor to a Team Lead at Knowlarity. My experience includes transitioning from SME to enterprise account management, ensuring impactful project delivery and client satisfaction.�� Key Skills: Customer Success – Project Management – Team Leadership – Cross-selling/Up-selling Show less

Penetrate all targeted accounts and radiate sales from within client base.Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches. Create and deliver qualified opportunities to Account Managers where appropriate.Maintain and expand the company’s database of prospects. Ensure follow-up is done, calls-to-action, dates, complete profile information, sources, and so on are captured in CRM.Set up and deliver sales presentations… Show more Penetrate all targeted accounts and radiate sales from within client base.Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches. Create and deliver qualified opportunities to Account Managers where appropriate.Maintain and expand the company’s database of prospects. Ensure follow-up is done, calls-to-action, dates, complete profile information, sources, and so on are captured in CRM.Set up and deliver sales presentations, product/service demonstrations, and other sales actions. Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.Overcome objections of prospective customers. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.Coordinate customer training as necessary.Enter new customer data and update changes to existing accounts in the corporate database.Investigate and troubleshoot customer service issues. Show less

Look into both sales & operations of the branch.Cross sales & upsales of all financial productsRevenue generation.CRM entryReporting to Territory ManagerMaintaing Branch ProfitabiltyPreparing MIS of Day to day business

Project: Marketing Stratgey For its Product P.E.N(Personal emergency notification)and finding new ways of reaching the consumer