Sudipta Chandra Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Responsible for content planning, e-learning module designing and deliver process knowledge and V&A training for the recruitment staff of a renowned logistics based business operating actoss USA.In addition also in charge of the quality improvement of staffs in process abd communication with end to end monitoring, coaching and feedback mechanism designed and implemented successfully. Results have shown higher level of working ethics in the business improvement plan of existing and new hire… Show more Responsible for content planning, e-learning module designing and deliver process knowledge and V&A training for the recruitment staff of a renowned logistics based business operating actoss USA.In addition also in charge of the quality improvement of staffs in process abd communication with end to end monitoring, coaching and feedback mechanism designed and implemented successfully. Results have shown higher level of working ethics in the business improvement plan of existing and new hire staffs. Show less

Chakdaha, West Bengal, India

End to end management and development of a rural based nursing home in West Bengal. Have focused on the growth and strong branding in the local and neighbouring areas, developed the OPD and doctor practice platform on variable and specialized stream of medicine. Liasoning done with the Swasthya Sathi, RSBY programes and Rohini registration for the nursing home. Increased footfalls and scope of surgeries within the nursing home.

Kolkata Area, India

Manage the hospital end to end operations for OPD and IPD on daily basis.Strategically manage the patient need satisfaction and safety measures in the hospital premises.Manage the administration and update the senior management about any fallouts and early prevention.Handle emergency situations, business continuity under severe COVID-19 pandemic, maintain coherence.Coordinating escalations, critical situations, customer conflicts, medical review boards based on… Show more Manage the hospital end to end operations for OPD and IPD on daily basis.Strategically manage the patient need satisfaction and safety measures in the hospital premises.Manage the administration and update the senior management about any fallouts and early prevention.Handle emergency situations, business continuity under severe COVID-19 pandemic, maintain coherence.Coordinating escalations, critical situations, customer conflicts, medical review boards based on situations.Ensure standard quality protocols are followed within the hospital premises as per NABH guidelines.Maintain safety standards, hygiene followup for the patients and training for the operations staffs. Manage the brand development, media publications and special client group tieups viz ESIC, Swasta Sathi. Show less

India

Manage the Outdoor and Indoor Patient business and operations on daily basis.Create patient satisfaction analysis and prepare several standard operating procedures for customer engagement. Deliver training to the PRO staffs and front line managers for improving quality of working standards.Created Online Portal for outdoor doctors booking and streamlined the appointment process.Developed constructive ideas to increase the self / cash patient pull by initiating several event… Show more Manage the Outdoor and Indoor Patient business and operations on daily basis.Create patient satisfaction analysis and prepare several standard operating procedures for customer engagement. Deliver training to the PRO staffs and front line managers for improving quality of working standards.Created Online Portal for outdoor doctors booking and streamlined the appointment process.Developed constructive ideas to increase the self / cash patient pull by initiating several event activities for the hospital.Organize monthly review with consultants and share the OPD performance, discuss new strategies for OPD development.Liaison with health consultants for business growth - diagnostic, radiology and pharmaceutical business.Handle customer escalations grievance and manage for solution building, focused for better relationship.Campaigning for various clinic launches and new concepts to strengthen the customer base.Projects Engagement:Creative camps designed for Gastro, Cardio, Ortho units with logistics leaflets, standees and banner designing.Same Day Outdoor for OPD business generation leaflets, standees, online promotionOnline appointment system for OPD bookings conceptualized and launchedIntegration of the SAP billing software with the Online Booking SystemNeighborhood card for the vicinity locationsPrivilege membership scheme cards for senior citizensConceptualized healthcheck packages for respective departments Cardio, Respiratory and OrthopedicTieup with Bajaj Finserv for simplifying healthcare bill payments for admissions, procedures and OPD bills. Show less

Kolkata Area, India

Business Development – Creating a need for primary health-check in and around Kolkata and rural areas. Branding with creative promotional campaigns and designed concepts of preventive wellness and lifestyle improvement. Recruited and developed an effective team of marketing and sales professionals, set business targets and focused on increased revenue and footfalls. Built strong corporate network in Kolkata and North East region for staff health checks. Focused on referral business with… Show more Business Development – Creating a need for primary health-check in and around Kolkata and rural areas. Branding with creative promotional campaigns and designed concepts of preventive wellness and lifestyle improvement. Recruited and developed an effective team of marketing and sales professionals, set business targets and focused on increased revenue and footfalls. Built strong corporate network in Kolkata and North East region for staff health checks. Focused on referral business with renowned physicians, partner with labs, hospital and nursing homes for pathology and radiology verticals. Innovative programs initiated ‘Point of Care boosted customer footfalls, strengthened relationship with corporate houses generated additional business for the centre.Operations Management - Monitor and supervise daily operational activities, resolving conflicts within departments. Experienced in large team handling and created a healthy working culture by constantly driving motivation binding the organizational values. Improved healthcare experience with innovative feedback mechanism resulted in positive brand image and goodwill of the organization. Projects Engagement:Point of Care & Express Healthchecks conceptualized for promotion of preventive healthcare awarenessSeasonal programs and schemes for BTL campaigns in South Kolkata and SiliguriWalkathon campaigns in association with Karma Gym in South Kolkata.Season based customized healthcheck camps in association with Metro Cash & Carry MukundapurBranding promotion banner and leaflet creative work designingConceptualized and Designed Patient feedback and pre healthcheck questionnaire forms. Show less

Mumbai, Maharashtra, India

Managed end to end business development activities for centres in Thane and Navi Mumbai regions in Maharashtra.Constantly worked for scaling up the business of centres with aggresive customer outreach campaigns, setting targets and achieve on month on month basis.Created a cohesive working culture conducive to the organization goals and objectives. Ensure meeting of SLA and increase referral business and goodwill of the centres in the market.Constantly monitored, trained… Show more Managed end to end business development activities for centres in Thane and Navi Mumbai regions in Maharashtra.Constantly worked for scaling up the business of centres with aggresive customer outreach campaigns, setting targets and achieve on month on month basis.Created a cohesive working culture conducive to the organization goals and objectives. Ensure meeting of SLA and increase referral business and goodwill of the centres in the market.Constantly monitored, trained and upskilled the centre teams on improved customer handling skills, upgrade existing customers by offering new products and services and increase the customer loyalty. Show less

Mumbai Area, India

Interaction with Human Resource Professionals assisting in background checks, take hiring decisions,account management and profile update. Coordination with the internal teams and monitoring real time completion of background checks. Resolve service issues by investigating customer complaints and providing solutions. Deliver top notch customer service through the execution of responsiveness, accuracy, reliability, assurance, confidence, empathy, and professionalism.

Kolkata Area, India

Classroom delivery on process related subject matter, module creation, developing e-learning modules, team handling and grievance resolution.

Isc, Commerce

Studied till ISC

Bachelor Of Commerce - Bcom, Commerce, 1

Mba - Master Of Business Administration, Marketing/Marketing Management, General

Pursuing