Ensuring excellent care and service to patients, co-ordinating with doctor in patient care whenever required, complaints rederessal, feedback, maintaining & updating patient details and follow up with them as necessary.

Worked with The Mission Hospital, Durgapur as a Floor Co-coordinator (CRA) in Pediatric department, NICU & Dialysis department and handling “Smile Train” program.Significant Highlights:• Coordinating with patients, patient-relatives and doctors in the ward.• Handling all sorts of patient-related queries.• Ensuring the discharge process.• Handling VIP patients.• Taking consent.• Checking dialysis billing process.• Regular billing card updating.• Handling Cleft Lip and Cleft Palate patients (“Smile Train”).• Coordinating with other departments to ensure investigations are done appropriately.• Counseling patient’s relative and communicating with all sorts of related information.• Building a relationship with all our patients as they can feel free to share their smallest issues and we can help them out with our best.• Coordinating the entire 5th floor of the hospital.

Worked with the Medica Superspeciality Hospital, Kolkata as a Guest Relation Executive in Operation and Patient Service Department.Significant Highlights:• Customer handling and billing of In Patient and Out Patient.• Counseling patient companion for outstanding payments.• Handling all discount matters given to the patient(s) by the hospitals or doctors.• Regular billing card updating.• Coordinating the entire 6th floor (VIP Floor) of the hospital.