Sudipta Halder Email & Phone Number

Kolkata, Wb, In

Kolkata

Learning is a never-ending process and I am committed to give my best.Adaptability - Determines how change impacts others; displays flexibility in adjusting priorities; & communicates both the reasons for change and how it impacts the workplace. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying & evaluating alternatives & their implications before making decisions.Leads & participates as a member of a team to move the team toward the completion of common goals while fostering cohesion & collaboration among team members. Driving for Results - Sets high standards of performance for others; assumes responsibility for work objectives; initiates, focuses, & monitors the efforts of others toward the accomplishment goals proactively.Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; & ensures employees are given the opportunity to contribute to their full potential.Talent Management - Provides guidance and feedback to help individuals develop & strengthen skills & abilities needed to accomplish work objectives.Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.Personnel & Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training & development, compensation & benefits, labor relations and negotiation.Compensation and Benefits - The knowledge of principles, regulatory laws, & application of human resources compensation & benefit methods, including workers compensation.EEO - ability to administer diversity reports. Recruitment and Hiring - Ability to recruit, interview, & hire qualified candidates.Payroll - Knowledge of payroll methods and practices.

Gujarat, India

Learning is a never-ending process and I am committed to give my best.Adaptability - Determines how change impacts others; displays flexibility in adjusting priorities; & communicates both the reasons for change and how it impacts the workplace. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying & evaluating alternatives & their implications before making decisions.Leads & participates as a member of a team to move the team toward the completion of common goals while fostering cohesion & collaboration among team members. Driving for Results - Sets high standards of performance for others; assumes responsibility for work objectives; initiates, focuses, & monitors the efforts of others toward the accomplishment goals proactively.Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; & ensures employees are given the opportunity to contribute to their full potential.Talent Management - Provides guidance and feedback to help individuals develop & strengthen skills & abilities needed to accomplish work objectives.Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.Personnel & Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training & development, compensation & benefits, labor relations and negotiation.Compensation and Benefits - The knowledge of principles, regulatory laws, & application of human resources compensation & benefit methods, including workers compensation.EEO - ability to administer diversity reports. Recruitment and Hiring - Ability to recruit, interview, & hire qualified candidates.Payroll - Knowledge of payroll methods and practices.

Central India, India

Analyzing and understanding data in relation to the guest needs / emotions and anticipating the future trends for all our 13 Hotels in Central India

Chennai

We care for people so they can be their best

Western India

Managing all the IBIS Hotels - Western India interms of Training & Setting up the Learning Culture.

Bangalore

My learning along with my previous vivid experience along with my MBA in HR gives me an edge & confidence to infuse & inculcate a sense of perfection with fun at the workplace.My forte has always been changing or rather infusing the culture where the employees are happy so that they deliver their best, regular counselling & understanding the human behaviour is also important.My exposure in NLP gives me an edge in understanding human psychology.With the opportunity to experience various brands, designing and evaluating the various process of measuring guest satisfaction index and training the team accordingly keeps me motivated to explore more.In today's world of technology and the various methods of capturing the guest information/preference it becomes even more interesting and complex what we do with the data after we receive it. That is where I come into the picture of analysing those data and designing various selected service or train/tune the team to ensure the highest level of guest satisfaction.The most important is the implementation stage but the most challenging is the post evaluation and then linking it with performance management at the same time we have to motivate the team to be the part of the driving concept. I have a hands-on experience on setting the Performance Management with the format of (MBO - Management By Objective & SMART Goal) & then directly linking with the performance bonus /appraisal system.With my recent participation for a certification course on TQM (Six Sigma Green Belt by KPMG results awaited) even drives me to explore more on the same.

Previously worked as a Training Manager for The Lalit Great Eastern, one of the best Luxury Hotel in the 5 Star Deluxe category, Kolkata and solely responsible for the entire functioning of the Learning & Development for the unit. Key responsible areas include, setting-up of the Training Structure at the unit level, Designing & Delivering of Training Modules across all levels. Identifying TNA, Ensuring Quality Management & linking it with the Employee Performance Management System and correlating with the appraisal system along with process audits. Well versed with the software’s like OPERA, TRITON, QMS, Reviewpro and on all the QMS software. Analysis of the various guest feedback's and designing of the training needs for imparting training & corrective actions. Spearheading the Employee Engagement, Team Building, creating the buddy to the developing of the Dept. Trainers, conducting session on Managerial Excellence is my forte. I am also the part of the implementation of the Online SOP Certification drive at the corporate level. Maintaining liaison with various Institutions, for Conducting Campus Interviews, for the purpose of Recruitment & Training is one of my prime duty.

04 Properties Of Peerless Group Of Hotels

Previous assignment had been as a Training Manager for the Peerless Hotels Ltd (for all their 04 properties) operated by Sarovar Hotels & Resorts from Dec'11 till Oct’14 and solely responsible for the entire functioning of the department. My job included Induction of new joinees,Chairperson in terms of Employee Engagement &Games, Employee Counseling & Retention, Fire and Safety practices in the hotel. It also included Identifying Training Need Analysis (TNA) & Developing Talent Assessments Metric for all employees, Designing of Competency Mapping & the Employee Appraisal system with the help of KRA & MBO. Trainer for soft skills, was responsible for imparting training on Standard Operating Procedure or when it comes to setting of new standards as laid down by the Organization. I was also the Process Auditor for the organization. Designing & delivering of Corporate Training Programs like Certified Departmental Trainer, Managerial Excellence for the HOD’S & Manager’s, Style & Smile Training Program for the front line Employees related to Customer Services,Supervisory Development Programs. Departmental Proficiency Program related to the F&B Service, Front Office & Housekeeping. Sessions & Activities on Team Building and Workshops on soft skills in collaboration with British Council. As an HOD of the department, formulation of the budget and adhering to it is also the prime part of my job. I was the Management Representative for the hotel when it comes to “Hotel Classification & for the ISO 9001: 2008. Maintaining liaison with various Institutions, for Conducting Campus Interviews, for the purpose of Recruitment & Training. Trained & successfully conducted the "Hunar Sey Rozgar” & “Skill Certification Program” which is been organized by Ministry of Tourism in collaboration with the Hotel. Recently I have been awarded as one of the top three Best Trainer among the Sarovar Group Of Hotels for the year 2013-14.

Worked as a Training & Placement Officer for 4 years and headed the Placement Cell at Pailan School Of International Studies where I was also a lecturer in Hospitality Division. I used to coordinate and maintain liaison with the various companies and arrange the Campus Interviews for the students. I had to do the initial screening and gradation test for students before we could send them to various corporate, according to the Industry requirements. As an additional responsibility I use to groom & train the Management students to pursue their career in the path of academic and professional excellence to become the future professionals of the industry. As a Trainer I have also imparted training to various corporate clients, and worked on setting Standard Operating Procedures for smaller hotels around Kolkata.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General, First Class

Activities and Societies: Project on "Comparative study on recruitment policy and practice"​ from Exide Industries Ltd.

Bachelor Of Science (Bsc), Hospitality Administration/Management, First Class

Activities and Societies: Active member of National Entrepreneur Network