Service Management: Overseeing service delivery for Professional Services - Global Competency Center team (India) with 35+ architects, SME & consultants the Networking, Hybrid Workplace & sustainable data center modernization team. These teams execute large scale design and deployment projects to meet the customer requirement.Team Leadership: Leading project teams, managing budgets, and tracking KPIs to ensure the smooth delivery of services. Defining the roadmap for the team. Guiding and motivating team members, delegating tasks, and inspiring collaboration.Continuous Improvement: Analyzing internal processes & foster innovation to create strategies for service delivery optimization.Relationship Management: Building and maintaining excellent relationships with WW & Geo and other stakeholders to align the remote delivery strategy in line with the organization goals & roadmap. Liaison with the Country delivery teams to thrust the business growth for the Global Competency Center. Escalation Management: Taking ownership of critical escalations, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.Project Management: Planning, organizing, and coordinating resources, timelines, and deliverables.Problem-Solving: Analyzing complex situations, identifying problems, and proposing effective solutions.Financial Management: Budgeting, cost management, and financial planning to ensure service delivery stays within budget.

- Technical delivery Lead, Solution Architect, Network consultant for Network Consulting for 8 years.- As a solution architect, responsible for - Technical Solution design - Deal shaping, Pursuit - Cost estimation, Resource planning - Delivery assurance - Project kick-start - Escalation handling - Resource hiring- As devilery consultant delivered multiple Network projects involving design, implementation, migration, assessment, recommendation, on the below technologies - Data Center (Products: Cisco/Arista/HPE/Palo Alto/F5) - Campus LAN/WAN (Products: Cisco/HPE/H3C/Aruba) - Wireless LAN (Products: Aruba) - Security (Products: Palo Alto)- Technical Lead HPE TAC (Level 2) and worked in the Support role for 8 years.

- Network IT support Wipro campus in Kolkata

- Network admin for 3 major sites in Kolkata region( two in Kolkata & one in Jamshedpur) having 3000+ user base.- Member of the IBM Network Security Team responsible for Network Compliance Audits.- Troubleshooting Network issue & remediation & E2E coordination during all kinds of project boarding- Team Lead for operations & escalation handling for support services at one site in Kolkata having 800+ users.