► Effectively support customers via our Instant Messaging and helpdesk software, ensuring a seamless experience and successful resolution of issues.► Maintain an up-to-date database and effectively manage and organize customer subscriptions to promote a seamless customer experience.► Establish effective collaboration with the complaint management team to promptly escalate customer complaints to relevant stakeholders, enabling swift resolution.► Compile detailed reports on refund activities, which can help identify opportunities for enhancing processes.► Develop comprehensive reports on Trustpilot reviews and share constructive feedback with team members.► Consistently follow up on escalated issues and communicate feedback to clients promptly, fostering an exceptional client experience.► Works with the Marketing and Development team to convey customer feedback and strategies.

► Ensure dissemination of awareness among the Rohinga community.► Conducting monthly meetings with Rohinga community leaders (Imam & Majhi) ► Selecting employees who have the necessary skills and qualifications to fill spots on cross-functional teams.► Provide guidance and maintain frequent communications with the program.► Develop best practices to improve overall program performance.► Plan and execute program activities in a timely and accurate manner.► Conducting Training with my CMM & CMV for a better understanding of project goals & and finding way to achieve them.

►Coordinating with a different team of Grameenphone to address customer complaints and enhance customer satisfaction.► Delivering training to new team members to ensure a smooth onboarding process and promote effective team performance.► Managing the equitable distribution of complaint data to team members to support a collective approach to addressing customer issues and promoting customer satisfaction.► Compiling daily reports on quality measurement to track progress and identify areas for improvement.► Coordinating email communication and response to other divisions of Grameenphone to support cross-functional collaboration and seamless operations.

► Strategically manage resources within the Grameenphone Customer Service division to promote agility and maximize performance.► Deliver comprehensive weekly reports on system and service interruptions to facilitate proactive management and resolution of issues.► Ensure the uninterrupted operation of all software-based systems used by Grameenphone by implementing robust maintenance and support processes.► Respond promptly to emails and maintain professional communication with other departments for efficient collaboration.► Performing UAT.► Organize training sessions.

► Play a team captain role within a large team by promoting a culture of excellence, innovation, and collaboration.► Provide excellent customer service over the phone, ensuring that customers' needs are addressed promptly and professionally.► Implement best practices for customer care activities within the call center to improve service quality and efficiency.