Sudipta Samant Email & Phone Number

Bhubaneswar, Od, In

Bhubaneswar, Od, In

Bhubaneshwar Area, India

• In coordination with the Technology Department at NeGD, assist the State Government in defining the standards for application architecture, database design, development and infrastructure deployment.• End to end solutioning ownership for all proactive and reactive opportunities (Process, solution strategy, technical solutioning, estimation, engagement model, commercial model & pricing and contracting)• Proactive opportunity creation and solutioning from prospect customer base and current accounts• Interact with clients team, sales teams, client partners to understand requirements, identify the current pain points, transformation areas, and design solutions to address the same. • Prepare, present and defend the solution & business case with client • Respond to RFI/RFPs, and manage the opportunity till closure • Develop SOW and drive the SOW discussions with customer along with sales & delivery teams • Strong ability to work with cross-functional teams and individuals at various levels across sales, industry & technology practice teams, delivery, finance, legal and other support functions • Proactively develop a business case to expand business in existing accounts or break into new accounts. • Reusable artifacts creation based on the experience from pursuit solutioning to standardize and accelerate the future solutioning needs.

Bangalore, Gurgaon,Pune

• Managed multiple projects from conception to completion in a fast-paced acquisition environment and ensured that all projects were delivered on-time and within budget.• Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments.• Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, and this tool provided senior management reporting.• Handled recruiting, hiring, training, and personnel actions for delivery team with up to 100 team members.• Achieved a customer satisfaction score of 97.9%, well above standard of 96%, • Drove creation of an Operational Readiness process leading to lower defect introduction, decreased resolution time of severity issues, increased vendor relationships, and overall system confidence.• Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance.• Manage quality and application of effective change management skills, tools and techniques• Responsible for leading the operational readiness testing and design for operations efforts to ensure smooth transition to operations during and post deployment• Demonstrated ability to apply project management and IT delivery principles while maintaining appropriate situational flexibility and pragmatism• Excellent relationship management skills including Steering Committee and Stakeholder management (especially managing expectations)• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding

Noida

• Responsible for handling an offshore & onshore team, creates a flexible, manageable environment for consolidation and better operation.• Maintain continuous continuous alignment of projects scope with strategic business objective.• Coach, Mentor and lead personnel within a technical team environment, present periodic dashboard reports on the current program, future opportunities and client issues.• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems. • Evaluates network hardware and software requirements and capabilities and makes recommendations. • Checks systems in order to optimize performance and to initiate recovery action after system failures.• Ensure that standards and procedures are in place for the work of the team. Technology infrastructure complexity is best mitigated by establishing standard ways of work that ensures the technical teams work together in a consistent manner.• Responsible for establishing strong partnerships with those vendors to set clear expectations. This includes negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team.• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.• Understand and drive Profit & Loss on an engagement level• Managed an ever-changing, cross-functional, 70-member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers.• Developed organizational-level strategy towards meeting customer goals and aligned staffing models and project priorities towards meeting these

Bhubaneswar

• Responsible for handling an offshore team, creates a flexible, manageable environment for consolidation and better operation.• Maintain continuous continuous alignment of projects scope with strategic business objective.• Coach, Mentor and lead personnel within a technical team environment, present periodic dashboard reports on the current program, future opportunities and client issues.• Direct the coordination of all implementation task involving third party vendors as well as provide consultation to clients on system implementation.• Managing the transition of client from Server Implementation to Client Support. Manage the development and maintenance of implementation portion of project.• Responsible to Migrate the Sun Servers ( Sun Solaris V880 to zone of 25 k).• Responsible for installation and configuration of Solaris OS through Jumpstart• Develops & consistently applies Quality & Continuous Improvement Plans• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication• Drove creation of an Operational Readiness process leading to decreased resolution time of severity issues, increased vendor relationships, and overall system confidence.

New Delhi Area, India

Performed Techno Delivery Manager role in Indian Air Force for more than 10 years, which involved the following activities:- Solution Architect Support ActivitiesMigration of Servers Automation of processesConsolidation of InfrastructureImprovement of ProcessesVendor ManagementPeople Management

Bachelor Of Engineering (Be), Electronic And Communication, A

Master'S Degree, English Language And Literature, General, A

Hsc, Pcm, A

Education record