• Charted out Digital Process Transformation journey of Purchasing Process of a global Telco for their UK market• Part of Insolvency Resolution process of a telecom company undergoing restructuring - led the enterprise operations • Customer Value Management of Postpaid and Fixed Line customers of a leading Indian telcom operator• Drove Business Process Transformation of the order to cash process for a leading Swiss Pharma company

Responsible for End-To-End Customer Journey of Postpaid portfolio in Kerala (Revenue: 150 Cr, Base: 2.5 Lakh) to achieve top-line and bottom-line targets.Key Tasks: Base and churn management, product and price mix delivery, Promotion planning, development and execution, market insights generation• Revenue enhancement- Targeted up-selling activities through modelling and mapping of appropriate product mix• Build strong Customer value proposition - Consumer and Market insights, need gap analysis and competition bench-marking for Product/Process improvements• Churn Management: Customer retention through suitable activities for customer satisfaction enhancement and frontline empowerment for faster retention• Integrated Marketing mix- Designed unified and timely communication for customer touch points for promotional and informational activities