Sudipta Sarkar Email and Phone Number
• Strategic Advisor with 22+ years of B2B/B2C Sales, Service & Marketing - Digital Transformation expertise at Fortune 100 enterprises strategizing, designing, and delivering capabilities that enabled the enterprise's customer experience appreciation by an average of ~ 20% and lowered the enterprise' customer lifecycle cost by an average of ~ 15%• 7+ years with Salesforce as a strategic advisor and a product/platform expert to Salesforce’s largest enterprise customers.• 15+ years of go-to-market pre-sales expertise across multiple verticals (HLS/ Finance/ Consumer Goods) helped generate/close opportunities pipeline valued at > $500M.• 10+ years of C-Level advisory experience.• As a Career Manager / People Manager / Consulting Mentor, guided a team of experienced Enterprise Architects and Consultants in the Professional Services organization at Salesforce and at the Consulting Services divisions of global consulting firms like Accenture and IBM.• Certifications- Salesforce System & Application Architect, Salesforce Health Cloud Professional, MuleSoft Consultant, IBM Certified Consultant.
Salesforce
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- salesforce.com
- Employees:
- 1
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Director, Technical ConsultingSalesforce Feb 2022 - PresentSan Francisco, California, UsStrategic advisor at the U.S.’ largest healthcare organization on a multi-year $100M+ cloud transformation project across its 4 Business Units, that digitized their customer B2B and B2C sales & and service engagement processes for their business domains (pharma /insurance/provider/ clinical). Capabilities delivered have achieved annual EBIT savings of> 10% during the fiscal 2018-2022. Planned capabilities deployment will unlock projected continual Opex savings of> 15% per year.
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Senior Program ArchitectSalesforce Aug 2018 - Jan 2022San Francisco, California, UsDirected a 5-person advisory team at the U.S.’ 6th largest mortgage originator, who assessed & and proposed a digital transformation architecture framework to the CTO team, for the bank’s multi-cloud based mortgage sales, and service marketing channels. Improved CSAT by>20%, Retail Lead Conversion capability by>15%, and decreased Mortgage Servicing complexity by 3x.
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Program ArchitectSalesforce Nov 2016 - Jul 2018San Francisco, California, Us
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Business And Technology Integration ManagerAccenture Apr 2016 - Nov 2016Dublin 2, IeDirected 8 consultants to assist the client CIO’s team in performing value analysis for an enterprise process automation framework for the retail banking domain of Canada’ 3rd largest bank.The framework enabled 360 views of customer relationship insights with a bank that led to a ~18% increase in sales conversion.Digitized service engagement processes enabled a ~20% increase in CSAT and a 2x improvement in process efficiency/ cost. -
Managing ConsultantIbm Aug 2010 - Nov 2015Armonk, New York, Ny, UsAssessed the product lifecycle management processes of IBM Europe and China; provided hypothesis for cost reduction in their inventory management & and vendor/warranty management processes, delivered solution resulted in annual cost savings of >20%. -
Advisory System AnalystIbm Jul 2009 - Aug 2010Armonk, New York, Ny, UsOptimized order to cash processes utilizing SAP by working in a team of 8 to conduct research/process gap analysis for PC maker- Lenovo; proposed system optimization framework to Retail Service VP, plan resulting in average YoY TCO reduction of 10%.
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Senior ManagerPrudential Assurance Jan 2008 - Jul 2009Fenchurch Street, England, GbManaged a team of 12 consultants and collaborated with the CEO of Prudential Singapore (C-level sponsor) in a value analysis for a global sales automation solution for Prudential’s mutual-fund sales unit, the solution resulted in a>20% increase in customer sales.The sales automation solution was rolled out to country subsidiaries of Prudential (UAE, Hongkong, India) with similar success. -
Advisory ConsultantIbm India Ltd May 2007 - Jan 2008Armonk, New York, Ny, Us
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Development SpecialistSap Mar 2005 - May 2007Walldorf, Bw, De -
Business AnalystTata Consultancy Services Aug 2004 - Feb 2005Mumbai, Maharashtra, In -
Business AnalystTech Mahindra (Formerly Mahindra Satyam) Jul 2004 - Aug 2004Pune, Maharashtra, In -
Business AnalystReliance Communications Dec 2003 - Jul 2004Navi Mumbai, Maharashtra, In -
Software EngineerSoffront Corporation Jun 2000 - Nov 2003Las Vegas, Nv, Us
Sudipta Sarkar Education Details
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University Of KalyaniComputer Engineering
Frequently Asked Questions about Sudipta Sarkar
What company does Sudipta Sarkar work for?
Sudipta Sarkar works for Salesforce
What is Sudipta Sarkar's role at the current company?
Sudipta Sarkar's current role is Director, Technical Consulting | Salesforce | Advise organizations on Digital Transformation Strategies that continually improves customer experiences & optimizes customer lifecycle cost.
What schools did Sudipta Sarkar attend?
Sudipta Sarkar attended University Of Kalyani.
Who are Sudipta Sarkar's colleagues?
Sudipta Sarkar's colleagues are Sandeep Malavathu, David Kirk Ii, Blaithin Flanagan, Michael Caisse, Paul Maina, Jorge Collado Mendiola, Krystal Pomerville-Meek.
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