Sudipta Dutta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

JOB RESPONSIBILTIES: Work on Incidents related to Mobile issue while assigned by the SD (Service Desk). Work on SCCM related pc services and software center related issue. Work on remote installation and removal of requested software asked by the user. Work on task related to provide access right to user requested software Work on pc services and software center repair and uninstall and reinstall from the backend. Sole responsible for AirID related issues Sole responsible for performing internal audits. Sole responsible for new remote application tool testing and training. Responsible for DSAT analysis. Responsible for creating SOP. Responsible for checking if process is being followed by teammates or not and if SLA is breached or not. Provide training to new joiners in the team Monitoring queue and distribute incidents and task among teammates equally.

Kolkata, West Bengal, India

JOB RESPONSIBILTIES: Maintain Quality parameters. Trying to improve call quality for Advisors and drive performance. Sharing best practice within process to achieve good sale-number satisfaction and meet all quality parameters. Monitoring & sharing observations on calls agent wise. Sharing best practice &feedback with Advisors to improve sale count. Auditing certification call of new agent. Providing QA session to new Hires. Conducting Dip check and publishing performance reports of the agents. Participating and conducting call calibration. Highlighting product and process gap to client. Conducting morning briefing and publishing its report. Sharing feedback report of the customer to their respective TL.

Noida, Uttar Pradesh, India

JOB RESPONSIBILTIES: Maintain Quality parameters. Auditing emails and chat of Advisor and Nodal. Doing RCA & sharing feedback for repeat Chats & emails. Auditing calls in multiple languages (English, Hindi, Bengali, Oriya & Assamese). Trying to improve call quality for Advisors & drive performance. Sharing best practice within process to achieve good Customer satisfaction & meet all Quality parameters. Monitoring & sharing observations on calls center wise and partner wise. Performing multiple audits for TNPS, up-selling & high level issues. Sharing best practice & feedback with Advisors to improve AHT. Auditing certification call. Providing QA session to new hires. Publishing reports & performing DIP check within the team. Participating and conducting call calibration. Highlighting product and process gap to the client. To publish Bottom Quintile (BQ) management report. Conducting ATA (Audit to Auditors). Closing Rebuttals raised by Partners.

Noida

Greet Customers for taking and renewing their car insurance from Maruti. Solving Customers queries. Taking complain regarding customer’s issues regarding insurance & service related.

Kolkata, West Bengal, India

Provide support to customers on call. Provide on call solutions as per problem. Taking Service Request as per Customer Problem. Meeting Targets as One Team

Ccna, Networking Certification, Globally Certified

Activities and Societies: CCNA

Master Of Computer Applications (Mca), Computer And Information Sciences And Support Services, 1St Class

Activities and Societies: Selected as the Class Representative.MCA

Pgdca, Advanced Software Technology, A

Activities and Societies: Have done projects as the coder in a Team.PGDCA

Bachelor Of Arts (B.A.), Arts With English, 2Nd

Activities and Societies: Active Member as a Designer of a Workshop on the English Literature.B.A.

Nawabganj Sridhar Bansidhar Higher Secondary School,Ichapore, Science, 2Nd

Activities and Societies: Member of class & School Football Team. Member of School Cultural & Magazine Team.class 10 & 10+2

Secondary, General, 1St

Activities and Societies: Member of Class Football & Cricket Team.class 10