Sudipta Mitra Email & Phone Number

Bengaluru, Karnataka, India

IT Project Management Change Delivery Projects in the Website application Compliance and regulatory audit projects to ensure Application is compliant with respect to RBI and Bank guidelinesVendor reconciliation for Bancassurance portal ProjectCloud Infrastructure and Data flow documentations for applicationBuilding Data repository for applicationPolicies and Process set upTeam Resource and capacity management for Bancassurance portal application project - Automation

Bengaluru, Karnataka, India

Determining project agreements and requirements and framing project delivery planExecuted and completed over 35 projects successfully in a year while ensuring resource and cost optimizationPlayed key role in launching of 2 new products/services: Fellowships and Virtual conference setupsOperational Excellence ‑ Ensuring continuous process improvement and service delivery process streamliningHeading PMO ‑ Setting up team trackers and analysing data for further process improvementAssessing project risks and establishing check points to set quality standardsTimely Delivery ‑ Ensuring end to end delivery of projects while meeting deadlines. Brought down TAT by more than 50%Increased efficiency of multiple teams from 85% to 95% by continuous monitoring the Daily/Weekly/Monthly/Quarterly productivity of each team member on the basis of objective parametersDefining goals & improving functions utilization & performance of individual team member & functions on the basis of objective matrix & parametersLeading projects and directing project teams and giving operational guidanceInter departmental coordination and laying down SOPs for project delivery and executionMaking a roadmap to structurally enhance the quality of delivery of each team Onboarding global vendors and client deliveryHandling multilingual global clients and global projects

Bengaluru Area, India

Project mapping, planning and end to end project deliveriesDriving integration of improvements by introducing automation and six‑sigma methodology in the process to increase efficiencyExecuted and implemented sales support process from scratch reducing client onboarding TAT by more than 35%Handling a team size of 50 members and individual productivitySetting up project SOPs and inclusion within daily processesStrategically implementing improved process by assessing project risksReporting and documenting operationsOrganised more than 30 VVIP events in a quarter successfullyHandling and improving customer experience indexOptimisation of turnaround time for escalations and complaintsDocumenting and introducing data driven processInvolving in framing policies and regulations in the estateHandling event management and customer engagementExecuting more than 25 vendor onboarding process within a quarter following vendor compliance processes

Mumbai Area, India

Supporting strategic business initiatives under predefined developmental pathImproved customer satisfaction index from 3.0 to 4.5 within a yearReviewing and designing improvements to existing working structureAssisting in investor communicationHandled Site Operations Pan India with respect to process, automation and compliance documents reportingStrategized successfully and completed more than 5 annual projects Saving 2% operational cost per annumImproved established processes to increase accountability and efficiencyEnhanced process efficiency to ensure Service Level Agreement (SLA) is maintained in the campusCompilation of weekly, monthly and quarterly reports to maintain stakeholder compliance requirementsIncreased clientele by closing deal with a potential client in Bhubaneshwar and sale of productsPart of the management team to take strategic decisions with regards to operations and site managementMaintaining client relationship and handling escalationsCreated successfully the policy manual for the company and house rules for the pan India CampusesUpgrading the existing software to ensure complete automatization in the site operations and centralized monitoring – ensuring cost reduction in parallel

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

Master Of Business Administration (M.B.A.), Marketing And Operations Management

Activities and Societies: Coordinator at Marketing Forum, Member of Student Affairs Committee Dual specialized in Marketing and Operations.

Bachelor Of Technology (Btech), Electrical And Electronics Engineering

Higher Secondary, Science

Secondary