Sudipta Saha Email & Phone Number

New York, NY, US

New York, New York, US

• Built 2024 product roadmap, documented PRD’s, prioritized & maintained product backlog, analyzed 1.5M sessions to monitor business & new features performance, user conversion funnel, site health metrics regularly.
• Developed AI powered personalized product recommendation strategies across site driving 7% of total revenue.
• Conducted A/B testing, guided UX audits, market research to identify user pain points to inform product decisions.
• Designed 8 customizable reusable sections for crafting tailored landing pages reducing operational costs by 20%.
• Spearheaded website compliance improvements implementing cookie consent experience, live chat consent, privacy, supply chain disclosures, do not sell consent & improving site accessibility following WCAG 2.0 standards.

• Created and studied A/B tests, defined metrics, prepared reports, and prioritized features based on its results further assisting to create product roadmaps
• Analyzed digital purchase behavior of 100,000+ shoppers, user complaints, and A/B test results to propose suggestions resulting in increasing website traffic by 10% and conversion rate by 15%
• Enhanced UI for item recommendation from discovery to planning phase with the goal of user engagement by coordinating with the user experience team, writing user stories for the engineering team, and formulating edge.
• Prioritized bug fixes backlog with steps to reproduce, expected workflow by documenting in Jira stories.
• Cross-functional collaboration with designers, developers, and product managers to improve search type ahead increasing add-to-cart rate by 40%

Boston, Massachusetts, US

1. Leading a process improvement project to reduce time to resolve complaints by identifying problems, making recommendations on daily operations, implementing solutions2. Supervise and administer 70+ ITS staff collaborating with cross-functional teams 3. Manage daily operations of AV Support center both on-site and remote, prioritizing support based on.

Boston, Massachusetts, US

• Setup bootcamp sessions, maintaining classroom hardware equipment, troubleshoot software issues for students and faculty of university
• Resolved 80% dispatches singlehandedly leading to recognition in top 1% performers among 180 employees

New York, NY, US

• Led Chase homebuyer grants online mortgage banking agile project defining the product vision, backlog, stakeholder requirements overseeing end-to-end product development cycle resulting in 90% customer satisfaction
• Mentored team of 5 manual Quality assurance engineers to upgrade technical skills to achieve team goals
• Owned copy credit report features from ideation to launch to lessen loan application time for returning customers by 10%
• Worked as a BA on requirement gathering, analysis, and refinements, giving 20 demos, 5 technical design documents involving cross-functional communication between stakeholders, business, and technical teams

New York, NY, US

1. Engineered efficient source code to translate business needs into application features playing roles of Quality assurance engineer, Developer, and Business Analyst in different projects following SDLC and Agile methodology2. Initiated automation testing in the team. Migrated manual scripts of regression suite to automated test scripts in turn reducing.

Navi Mumbai, Maharashtra, IN

1. Collaborated on custom database designing for effective utilization of 3 layer and 2-layer relational databases devising online training quizzes for employees using MySQL on SSMS 2. Revamped UI for better user experience

Master Of Science - Ms, Information Systems

Bachelor Of Technology (Btech), Computer Science & Technology