Sudipta Sengupta Email & Phone Number

Kolkata, West Bengal, India

Core Activities:• Handling Business Operation for entire Eastern Region States and Union Territory of India. Including West Bengal, Odisha,Bihar, Jharkhand, Chhattisgarh, Assam, Meghalaya, Arunachal Pradesh, Manipur, Mizoram, Nagaland, Sikkim, Tripura andAndaman Nicobar Island.• Managing Branch Profit and Loss for the entire Region as PnL Head, Branch Head and Stake Holder for entire East RegionStates and Union Territory.• Conduct Site Survey for effective Business Proposal to Clients for New Business.• Coordination with Corporate Tender Team for – Tenders, RPF & RFQ.• Handling monthly revenue of INR. 7 Crore 50 Lacs for entire Eastern Region States and Union Territory.• Meeting Clients for Existing Contract Renewals & Coordination with HO Team for comprehensive FM deals.• Handling Payment Collection for all Eastern Region and Union Territory clients.• Managing Site Manpower Planning to reduce OT charges & Reliver Charges Billable to Clients to increase monthly revenue.• Planning business segmentation to develop New Wins & understanding clients’ requirements.• Handling LND for Site Employees with effective Training for effective service deliveries.• Handling Procurement, Logistics and Vendor Development for smooth site operation.• Handling Site SLA’s & SOP for East locations, Union Territory & providing functional support and direction to theteam.• Coordinating On-site training & guidance to the team for SOP & SLA’s for rendering effective and quality service.

Kolkata Area, India

Achievements:• Handled Business Development by 10% of FM Business and also handle the entire operation for Eastern Region locations.• Managing Branch Profit and Loss for the entire Region as PnL Account Head and Stake Holder for east Region.• Handled monthly revenue of INR. 1 Crore 50 Lacs for entire eastern region states.• Handled Payment Collection for all Eastern Region Clients.• Managed Site Manpower Planning to reduce OT charges & Reliver Charges Billable to Clients to increase monthly revenue.• Planned business segmentation to develop New Wins & understanding clients’ requirements.• Implemented LND for Site Employees with effective Training for effective service deliveries.• Developed Site SLA’s & SOP for clients for east locations & provide functional support and direction to the team.• Implemented On-site training & directed the team for SOP & SLA’s for rendering effective and quality service.

Kolkata, West Bengal, India

Achievements:• Managing all SM Zonal, Region offices for East and UP Region.• Creation of SLA and SOP for Integrated Facility Management Services for East and UP Region.• Reduced monthly Energy cost for East Region Branches to check on Connected Load and Consumption Load.• Developed & Managed Vendors on Cost Reduction to Maintain Customized SLA and SOP for East & UP Region locations.• Launched and Successfully managed Employee Engagement Activities.• Achieved Safety & Security measures by placing CCTV cameras & Implemented Daily Visitors Record Books for Region.• Created AMC, PPM for entire IFM services for East & UP Region SM offices.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata Area, India

Achievements:• Handled Branch Set-up Identifying New Properties, Rent Finalization, Property Papers Due Diligence.• Handled BOQ for Vendor Finalisation for Turnkey Project from 40 to 165 Branches in Eastern Region within TAT.• Achieved Legal Clearance of Properties and Coordination with the Legal Department to reduce Advocate fees.• Developed New Interior Vendors in East Region to minimise Transportation cost, Quality and Aesthetics.• Achieved branch Interior Audit, Snag Listing as per Work Order to maintain Quality & Quantity within the WO.• Handled inspection of MDF factories, sites for new empanelled Interior Vendors before Finalization.• Implemented Rental reduction of 5% from New, Relocation & Existing Branches during Agreement Renewal.• Reduced monthly Energy cost for East Region Branches to check on Connected Load and Consumption Load.• Handled PPM with Vendors to Identify Damages for carry out necessary Renovation work within Budget.• Managed Space Management to reduce Rental & Infrastructure cost to Increase Space within the branches in East Region.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata Area, India

Achievements:• Achieved & Designed SOP, SLA, Vendor Agreement and AMC with reducing cot of 2% from approved Budget annually.• Achieved Stationary & Printing Vendor on Quality Parameters to reduce earlier cost from 5%.• Handled CAPEX and OPEX in coordinating with HO Administration team thru SAP.• Handled Region Budget vs. Actual with Provision Booking for Cost Reduction of 3% from agreed Budget.• Managed Safety & Security measures by placing CCTV cameras & maintaining daily Visitors Record Books for the Unit.• Liaison with Municipal & State Government Authorities for Statutory Compliance maintaining.• Created Vendors for all type of Procurement through SAP on Quality Checking and Cost Comparison.• Managed Corporate Events and Employee Engagement activities thru negotiated Vendors.• Managed logistics for Timely Dispatching of Commercial & Content Tapes thru Constant Monitoring with the Vendors.• Handled PPM for empanelled Vendors for Repair & Maintenance, Checking of FAS system for the entire Facility.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata, West Bengal, India

Achievements:• Managed the infrastructure set-up to ensure timely delivery of New Branches in East for approx. 1.2 Lac sqft. Area.• Handled Branch Set-up Identifying New Properties, Rent Finalization, Legal Due Diligence.• Achieved Legal Clearance of Properties and coordination with the legal department to reduce Advocate fees.• Managed branch Interior Audit, Snag Listing as per Work Order to maintain Quality & Quantity within the budget.• Managed Cash Management System thru empanelled vendors to minimise Risk and ensure Safety for the branches’.• Managed Burglary &Theft Management installing CCTV cameras & Upkeep of Hardcopies of Cash Registers for branches’.• Implemented schedule Repair & Maintenance, Health & Hygienic Lead to the Cost Savings & Service Improvement.• Implemented Regional Policies for Audit on Internal Management Systems for Quality Assurance.• Managed Stationary, Pantry and Logistics Vendors to maintain Quality & Standard and reduce Cost Mechanism System.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata Area, India

Achievements:• Managed the entire Facility & Maintenance activities for IBM Kolkata Unit of 1.70 Lac Sqft.• Created PO & MPO process for Procurement & Purchase process on reduced price from 2% to 3%.• Managed AMC Contract with reducing cost of 2% as per Agreed TAT and designed SLA & SOP for the Facility.• Handled Sudden Break Down & Planned Maintenance without Impacting Business Operation with stringent TAT.• Managed Disaster Recovery, BCP Planning for smooth Business Operation as per agreed SLA & SOP.• Managed Waste Management System’ & ‘Critical Environment Management System’ for the Facility.• Managed HVAC, Chillers, and STP Plants Schedule Maintenance to Save Energy and Reduce Monthly Electrical Cost by 2%.• Managed Fire Drill, Safety Evacuation, and Emergency Response Procedure for the Internal Stake Holders to ensure Safety.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata Area, India

Aug’07-Oct’08 with ISS Integrated Facility Services Pvt. Ltd., Kolkata as Assistant Manager Operation – East (Promoted to Regional & Branch Head)Sep’06-July’07 with ISS Integrated Facility Services Pvt. Ltd., Kolkata as Zonal Manager – East (Account Related)Achievements:• Achieved Sales Growth of FM Business by 85% and also handle the entire operation for Eastern Region locations.• Achieved Operation, Administration, and Office Automation to ensure Optimisation of Resources within Budget.• Managed Housekeeping and Security Vendors to reduce OT charges implementing Rotations to increase revenue by 12%.• Increase Business growth of GH Boarding by 25% in line with Budgetary Control and Quality Deliverables.• Developed the QSS & Audit department to ensure quality, hygienic, cost effective solution for the clients.• Reduced monthly Energy cost for the Clients implementing Scheduling of Electromechanical Equipment’s as required.• Achieved all statutory requirements for trade license, shop & establishment and all HR compliance requirements.• Implemented new process and technique on Training for the filed staffs for effective and fast deliveries to clients.• Designed SLA’s & SOP for clients spread within the east locations & provide functional support and direction to the team.• Conducted training & directed the team for SOP & SLA’s for rendering effective and quality service accomplishment.• Received Award for maintaining of Quality & Hospitality for an International esteemed client by ISS Integrated Facility Services.

Kolkata Area, India

Achievements:• Managed the FM Operation for East region located at West Bengal, Bihar, Jharkhand, Orissa, entire upper & Lower Assam.• Managed Safety, Security, and Health and Fire Policy Implementation across all the branches.• Managed the Petty Cash Expenses for East Locations by Reducing 5% from Accrual Budget.• Achieved Procurement of Office Supplies Pantry Items and Stationeries by cost reduction from 1% to 1.5%.• Achieved Housekeeping & Security Vendors to reduce OT charges Implementing Rotation of Shits reducing cost 5%.• Coordinate with the IS dept. to build third party agreement and AMC for east locations.• Managed the new rate contracts with third party agency & setup the safety methods.• Managed CAPEX and OPEX in coordinating with HO Facilities team.• Implemented BCP for the PAN East locations sites along with process In-charge and all empanelled vendors.• Achieved Internal Customer Feedback to Improve Service & Quality thru empanelled Vendors.

Kolkata Area, India

Achievements:• Handled Infrastructure set-up to ensure timely delivery of New Branches in East for approx. 1.90 Lac sqft. Area.• Achieved Internal Customer Feedback to Improve Service & Quality thru empanelled Vendors.• Handled Branch Set-up Identifying New Properties, Rent Finalization, Legal Due Diligence from 20 to 150 Branches.• Handled Safety & Security measures by checking the FAS periodically thru empanelled vendors.• Managed Logistics for timely Dispatching of Business Commercial Materials thru Constant Monitoring with the Vendors.• Implemented schedule Repair & Maintenance, Health & Hygienic Lead to the Cost Savings & Service Improvement.• Handled Branch Interior Audit, Snag Listing as per Work Order to maintain Quality & Quantity within the budget.• Conducted Fire & Safety, Health & Hygienic Training, FAS checking within all the East Region Branches Thru Vendors.• Managed Space Management to reduce Rental & Infrastructure cost to Increase Space within the branches in East Region.• Resolved Internal Stake Holders’ Conflict of Interest amicably without any confrontation to maintain Process & Policies.

Kolkata Area, India

Achievements:• Managed the complete Administration Set Up & Developed New Vendors.• Managed In-House Sales & Marketing Promotions for an esteemed client “Hewlett–Packard”.• Created the team of Sales Executive for effective Marketing and Sales Promotion thru Dealer & Distributor Network.• Created new method to increase Local Client for Prospective Buyers by Actively involved in “Cold Calling”.• Handled IT shows and set-up CAMP for Sales Promotion for HP All-In-One Product.• Achieved Large Recruitment Event for an esteemed client “Intel Corporation” at IIT Kharagpur Campus.• Achieved Large Road Shows and Corporate Event for esteemed clients in East Region Locations.• Achieved Event Setup – Banner, Screen Masking, Front & Back Projection, Crowd Control, Resource Planning & Dry Run.• Managed all statutory requirements for trade licence, shops & establishment and all HR compliance requirements.• Served as the member of ‘National Administration Committee’.

Post Graduate Diploma In Infrastructure Management, Infrastructure Management, Post Graduate Diploma In Infrastructure Management

Activities and Societies: Infrastructure Developments, Infrastructure Projects. Post Graduation Diploma in Infrastructure Management.

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Activities and Societies: B. Com, graduation Accounts, maths, Costing, Tax

Higher Secondary, Accounting And Business/Management

Activities and Societies: Higher Secondary, Class 12 Accountancy, Advance Accountancy