Sudipto Dutta Email and Phone Number

Heading Service and Collections of National Strategic Accounts for East and Rest Of North (Haryana, HP, J&K, Punab and UP). * Handling 13 National Account Service Managers across Kolkata, Bengal, Orissa, Bihar & Jharkhand , Assam & North East, UP East and West and Punjab Cluster and driving the various parameters – Overall responsible in Churn Management, Collections, Customer Engagement, CSAT Scores, Digitization and Upselling of various Enterprise B2B Products in terms of both Voice and Fixed Line* Regular Zonal, Customer visits with prior appointments and resolving customer issues within the committed TAT* Ensuring Ring Fencing Activities within the Large Corporate Houses and regular C Level Engagement* Driving Digitization and empowering Customers in terms of ViBM for Large Strategic Accounts * Cross Selling of different B2B products of Vi Services and carrying Incremental Revenue Target * Responsible for ensuring RNPS Scores to be No 1* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT* Ensuring Customer Satisfaction Scores are within the prescribed limits

* Handling 14 Regional Account Service Managers across Kolkata, Bengal, Orissa, Bihar & Jharkhand and Assam & North East and driving the various parameters – Overall responsible in Churn Management, Collections, Customer Engagement, CSAT Scores, Digitization and Upselling of various Enterprise B2B Products in terms of both Voice and Fixed Line* Part of the Vodafone Global Enterprise Business, Strategic Accounts, Government, SME and SOHO to enhance relationship of 2.69 Lakhs Enterprise customer base* Regular Zonal, Customer visits and Channel Management with prior appointments and resolving customer issues within the committed TAT* Ensuring Ring Fencing Activities within the Large Corporate Houses and regular C Level Engagement* Driving Digitization and empowering Customers in terms of both My Vodafone Application and My Vodafone for Business for Large Strategic Accounts * Cross Selling of different B2B products of Vodafone Idea Services and carrying Incremental Revenue Target * Responsible for ensuring RNPS Scores to be No 1* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT* Ensuring Customer Satisfaction Scores are within the prescribed limits

* Handling 10 Account Service Managers and drive the various parameters – Overall responsible in Churn Management, Customer Engagement, CSAT Scores and Upselling of various Enterprise Products in terms of both Voice and Fixed Line Products* Part of the Vodafone Global Enterprise Business / National Corporate and Government to enhance relationship of 2.80 Lakhs customer base with a monthly average revenue of Rs 14.15 Crores* Regular Zonal, Customer visits and Channel Management with prior appointments and resolving customer issues within the committed TAT* Aggressively selling different VAS products within the Large Corporate* Ensuring Road shows and Ring Fencing Activities within the Big Corporate Houses and promotion and upselling different Vodafone products* Cross Selling of different products of Vodafone Services and carrying incremental revenue target and cross selling of different Products in terms of both Voice and Fixed Line* Responsible for ensuring NPS Scores to be No 1* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT* Ensuring Customer Satisfaction Scores are within the prescribed limits* Maintaining Subscriber Churn and Revenue Churn

* Handling 5 Zonal Team Members and drive the various parameters – Overall responsible in Churn Management, Customer Engagement, CSAT Scores and Upselling of various Enterprise Products in terms of both Voice and Fixed Line Products* Part of the Vodafone Global Enterprise Business / National Corporate / Government and SME Business and maintain / enhance relationship of 1.25 Lakhs customer base* Regular Zonal, Customer visits and Channel Management with prior appointments and resolving customer issues within the committed TAT* Aggressively selling different VAS products within the Large Corporate* Ensuring Road shows and Ring Fencing Activities within the Big Corporate Houses and promotion and upselling different Vodafone products* Cross Selling of different products of Vodafone Services and carrying incremental revenue target and cross selling of different Products in terms of both Voice and Fixed Line* Responsible for ensuring NPS Scores to be No 1* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT* Ensuring Customer Satisfaction Scores are within the prescribed limits* Maintaining Churns and revenue Churns

* As a National Account Manager, responsible for driving end to end relationship and business opportunities from chosen set of Vodafone’s Head Quartered Account* Responsible for acquisition & retention of mobile subscribers and selling enterprise solutions in India.* Consultative selling to the customer on various matters pertaining to mobile/ telecom spends, application mobilization as well as other enterprise solutions in order to increase Vodafone’s penetration/ coverage in the account* Responsible for driving sales of mobility driven products & services including Mobile voice, Mail & Messaging solutions, M2M solutions, Voice & non Voice applications including IVR, Client applications, SFAs and Fixed Line Business* Build a referral and lead generation network, which helps Vodafone get into long term contracts with customers- leading to sustained revenue generation and leads to Vodafone being the partner of choice for National customers in India.* Monitoring operations and performance of the account in all circles in India on a regular basis* Daily customer visits with prior appointments and resolving customer issues within the committed TAT* Ensuring Road shows within the Big Corporate Houses and branding of different Vodafone products* Cross Selling of different products of Vodafone Services and carrying revenue target and cross selling of different Value Added Services* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT

* Am a part of the Vodafone Global Enterprise Business and maintain / enhance relationship of 35000 customer base* Daily customer visits with prior appointments and resolving customer issues within the committed TAT* Handling Daily acquisition Targets of new connections and meeting the target* Aggressively selling different VAS products within the Large Corporate* Ensuring Road shows within the Big Corporate Houses and branding of different Vodafone products* Cross Selling of different products of Vodafone Services and carrying revenue target and cross selling of different Value Added Services* Handled Customer complaints regularly and resolving with 100% efficiency within the prescribed TAT* Maintaining Churns of the Vodafone Global Enterprise Base and Customer Retention

* Handling 7 Team Leaders wherein approx 100 agents report to their respective Team Leaders.* Driving Cross Sales across various Liabilities and Asset Products of the Bank and constantly monitor the same. Field sales, meeting up with customers for Sales and generating business for the Bank across various products. Ensuring the fungibility across various Liabilities and Asset products are considered and to focus more on the revenue generation product within the Bank. Proper Planning and implementation of meeting the Sales Target for the month and ensuring the target is met by covering various products* Manage the Department. Develop, observe, monitor, model, and reinforce use of service standards in interactions between PhoneBankers & the customers. Planning to improve the productivity, service and quality of the unit through training / motivation / integral development /counseling and effective supervision. Has good understanding on call arrival patterns, ACD statistics, ACD functioning. Organise / conduct on-the-job / self-study / service excellence trainings, mock call sessions required by PhoneBankers. Ensure that the team meets/exceeds client satisfaction goals based on mystery shop scores, new account surveys and other customer research activities.* Introduce reward and recognition programs. Ensure employee satisfaction and operating efficiency. Empower staff to take ownership in decisions whenever possible. Monthly evaluation and performance appraisals of the executives. Acute Monitoring of the daily performance to ensure adherence to client’s service standards in terms of service level agreements and other activities of PhoneBanking staff to ensure branch adherence to regulatory compliance requirements and operating procedures. Prepares the MIS for the department which helps to know the activities as well as judge the productivity of the department.

* Handling 8 Team Leaders wherein 94 agents in an Inbound Hardware Technical Process reporting to their respective Team Leaders.* Giving constant feedback to the Team Leaders on a weekly basis and be responsible for their performance* Drive Cross Sales parameters and ensure that the Sales are met month on month across products* Setting of Targets and Goals to the Team Leaders on a regular basis and ensure that the targets are been met monthly.* Analyze Data, study Trends and Crunching of Call Numbers, productivity and delivering SIR on an interval basis.* Attending Conference Calls with client and discussing different strategies for the betterment of the process and sharing Best Practices.* Taking charge of the process as a whole in the absence of Manager/Senior Group Lead.* Driving different Client CPMs on a regular basis.

• Developed and maintained the website of Contemporary Targett Prafull. Pvt. Ltd • Designed maintained the software of the Stock Position Of Tea • Local Area Maintenance of the Network

• Handling independent audits of major industries • Designing Costing Pattern of Small Industries • Finalisation of Accounts of major industries