Sudipto is an experienced Delivery and Operations Manager in Travel & Hospitality, Life Science & Med Tech, Banking Domain. He is a highly experienced professional with 19+ years of expertise in various domains of IT and business management. He holds several prestigious certifications, including Microsoft Certified Professional (MCP), Certified SAFe 5 Scrum Master, and Salesforce Certifications. Sudipto's vast experience and technical acumen make him a valuable asset in any organization. His leadership and management skills, combined with his deep understanding of various technologies and business processes, have consistently contributed to the successful execution and delivery of complex projects across multiple geographies and industries.Previous ExperiencesSalesforce Delivery & Operations Manager for LSMT customer.Sudipto has successfully managed the Delivery & Operations for two prominent Life Science and Med Tech clients under Accenture's North America Salesforce Business Group (NASFBG). In this role, he oversees projects involving Configure, Price, Quote (CPQ) systems, Lightning Web Components (LWC), iCertis Contract Lifecycle Management (CLM), Oracle E-Business Suite (EBS) for fulfillment, and RevPro for subscription-based pricing modelsService Delivery Manager for Global Managed ServicesSudipto successfully held the role of Service Delivery Manager for a global Managed Services project, which included over 120 applications spanning the US, EMEA, and APAC regions on a 16x5 operational model. Alongside this, he also served as the Transition Manager for a critical KA initiative in APAC, where he efficiently completed the Knowledge Transfer (KT) process and transitioned the project to a steady state.Delivery Manager for Large Transformation ProgramIn a pivotal role, Sudipto managed a Large Transformation Program for a leading US airline. This Infrastructure as a Service (IaaS) initiative involved transitioning the airline's Baggage system from on-premise infrastructure to AWS. The transformation leveraged technologies such as Kafka, DynamoDB, Kubernetes, S3, and Lambda services to modernize and streamline the business processes.Sudipto is a highly effective People Manager with a proven track record of managing over 100+ resources. His leadership and organizational skills have been instrumental in ensuring smooth operations and achieving project goals. Sudipto has extensive experience in Pre-sales activities including Sales Origination (SO), Business Development (BD), and Account Mining (AM).