Uma Sudhan Email and Phone Number

• Currently working as Payments Innovation Lead responsible for implementing digitization & STP projects for Operations through technology lead transformations, powered by ideation and design thinking mindset.• Responsible for overall design and delivery of Payment Innovation agenda through thought leadership, people power and technology lead transformation changes. • Play a pivotal role in implementing the strategy of digitizing at scale within Payment Business services. Build, leverage and deploy tools that can be scaled up in multiple markets to solve payment repair problems.Key Accomplishment:• Payments Idea Tree: Played a pivotal role in taking the power of people to next level by running multiple ideation campaigns and inspire sessions to train and encourage larger teams to think self-serve solution. Rallied the teams to contribute to over 1600+ ideas, 260 of which are already implemented as part of the campaign. o Season 1 (2019) was focused on improving the culture of ideation.o Season 2 (2020) aimed at bringing tools & technology closer to the staff for self-serving solutions.o Season 3 (2021) aims at going beyond boundaries and spreading the success outside of Payments.

• Lead a large team (~100 staff) supporting complex multi-geographic operations for Global Liquidity Products, primarily offered to top-end Corporate and NBFI clients in 50+ countries.• Manage cross functional teams in delivering effective services ranging from Liquidity SME support, User Acceptance Testing through to commercialisation, client setup, inquiry & incident management.• Key responsibilities include operating model design, compliance due diligence, team setup, people and performance management.• Key strength - consistent record of working with business in delivering on time and meeting financial targets.

Act as a catalyst to drive change and champion continuous process improvement across HSBC UK Supplied Services. Act in the capacity of trusted advisor to lines of business & senior management in support of delivering large scale headcount reduction project (~ 100 headcount). Understand business requirements and designing leading class solution whilst ensuring optimum strategic alignment and benefit realisation.

• Responsible for overall management of the Liquidity Services team, ensuring effective delivery of the Global Liquidity Solutions covering (a) Global Liquidity Engine (b) Cross Bank Cash Concentration (c) Legacy Pooling & Cash Management (d) Managed Rates (e) Rules Based Investment• Responsible for planning, execution and sign-off of User Acceptance and Production verification Testing covering testing of new Liquidity / Cash Management products and deployment to 50 plus HSBC markets• Overall management of operational framework for Liquidity CoE including setup of procedures, quality checking model, management information reporting requirements, system setup and contingency preparedness• Responsible for building and maintaining effective relationships with the multiple Business and IT Stakeholders (including software provider Polaris)• Effective management and leadership of staff, including recruitment, training, development, motivation, succession planning and appraisal• Manage Production incidents caused by external factors through co-ordination and timely communication to Senior Stakeholders• Own financials across the functional line and drive cost transparency and economies of scale through deployment of standard TOM• Liaise proactively with relevant stakeholders and Compliance teams to identify and facilitate adherence to Compliance requirements

Global Test Manager for Global Liquidity Engine - a global liquidity management proposition offered by HSBC for Global Banking & Markets and Leading Commercial Banking Customers. Manage the User Acceptance Testing of Liquidity application in 50 plus countries across the globe. Responsible for the management of different facets of UAT within Global Liquidity Center of Excellence based out of Hyderabad and providing support to various teams involved in the deployment project including Development team, System testing team, Global projects team, Regional and Country teams, ensuring effective delivery of Liquidity Management products thus helping the Bank to remain competitive in the field of Cash Management.