At Tuna Traffic, I play a multifaceted role that bridges strategic leadership, marketing strategy, and sales growth. I have successfully driven digital strategies that fuel brand visibility, customer engagement, and market expansion. My experience spans the full spectrum of brand development, from concept to launch, across diverse industries—each strategy crafted to address the unique challenges and opportunities within B2B and B2C landscapes.In managing Tuna Traffic, I lead strategic business decisions that drive growth, optimize resources, and ensure sustainable revenue. I also spearhead client sales and foster deep, long-term partnerships aligned with clients’ goals. By collaborating closely and applying data-driven insights, I help elevate our clients’ market presence and deliver measurable ROI.With a hands-on approach to sales, I leverage Tuna Traffic’s expertise to build robust client partnerships that yield transformative results, helping businesses not only meet their immediate goals but scale sustainably in competitive markets.

Tuna Traffic is 3Back's Digital Marketing Department. We provide strategy and support on 3Back's: Web Sites, SEO, Graphic Design, Search Engine Marketing, Event Promotion and more.

• Performed & managed Microsoft Dynamics CRM 4.0 installations• Supervised help desk procedures and staff • Worked closely with clients to support and enhance custom CRM instances• Migrated clients from on premise exchange to Microsoft Business Online Suite• Trained new employees as helpdesk consultants.• Responsible for detailed document procedures.

• Performed Blackberry conversion – Alltel to Verizon - 500+ devices• Provided support for and performed routine maintenance and support activities for desktop, voice, mid-tier, and network services• Updated Asset Management database with new hardware• Created documentation for Cisco switch and phone configurations• Installed disaster recovery remote site for 450 desktops and VOIP phones• Designed Field Wireless router setup scripts• Configured and setup new notebook roll out for 1500 users• Acquired Six Sigma White-Belt certification

• Administered Active Directory users and file security for over 400 users• Maintained a customer service oriented help desk function• Provided support for users worldwide – Desktop/Laptop/Mobile• Responsible for company wide IT equipment recycling• Utilized NBX software to create and maintain phone users/devices• Created an employee training computer lab• Used VMware ESXI for server implementation• Provided some support to Novell network• Setup and executed Windows 2008 Server test environment to replicate disaster recovery

• Maintained Active Directory users and file security for 70 users• Configured virtualization servers of many operating systems• Implemented full backup procedures on plant machine computers• Integrated Novell, Linux and Microsoft operating systems• Migrated email from Lotus Notes to Microsoft Exchange• Built and maintained servers, computers, and NAS devices• Provided help desk services for variety of programs & blackberry devices• Created image database for all the different computers, laptops, servers• Kept an inventory of all computer hardware, phones, printers, & scanners• Configured IP surveillance system• Consolidated servers using VMware

• Served in a technical support team with 9 other employees• Consistently troubleshoot, diagnose, and repair computer problems• Served as a sales associate for technical services and products• Trained two other new employees in best practices and policies• Prevent warranty fraud for all electronic equipment

• Setup and maintained computer labs• Fixed, built, updated computers• Helped staff with computer issues• Created backups and maintained school information