Saravanan "Sud" Shanmugabaskaran Email & Phone Number

Milwaukee, WI, US

Greater Milwaukee Area

At Tuna Traffic, I play a multifaceted role that bridges strategic leadership, marketing strategy, and sales growth. I have successfully driven digital strategies that fuel brand visibility, customer engagement, and market expansion. My experience spans the full spectrum of brand development, from concept to launch, across diverse industries—each strategy.

Tuna Traffic is 3Back's Digital Marketing Department. We provide strategy and support on 3Back's: Web Sites, SEO, Graphic Design, Search Engine Marketing, Event Promotion and more.

Appleton, Wisconsin

• Performed & managed Microsoft Dynamics CRM 4.0 installations
• Supervised help desk procedures and staff
• Worked closely with clients to support and enhance custom CRM instances
• Migrated clients from on premise exchange to Microsoft Business Online Suite
• Trained new employees as helpdesk consultants.
• Responsible for detailed document procedures.

Appleton, Wisconsin

• Performed Blackberry conversion – Alltel to Verizon - 500+ devices
• Provided support for and performed routine maintenance and support activities for desktop, voice, mid-tier, and network services
• Updated Asset Management database with new hardware
• Created documentation for Cisco switch and phone configurations
• Installed disaster recovery remote site for 450 desktops and VOIP phones
• Designed Field Wireless router setup scripts

Oshkosh, Wisconsin Area

• Administered Active Directory users and file security for over 400 users
• Maintained a customer service oriented help desk function
• Provided support for users worldwide – Desktop/Laptop/Mobile
• Responsible for company wide IT equipment recycling
• Utilized NBX software to create and maintain phone users/devices
• Created an employee training computer lab

Oshkosh, Wisconsin

• Maintained Active Directory users and file security for 70 users
• Configured virtualization servers of many operating systems
• Implemented full backup procedures on plant machine computers
• Integrated Novell, Linux and Microsoft operating systems
• Migrated email from Lotus Notes to Microsoft Exchange
• Built and maintained servers, computers, and NAS devices

Fond Du Lac, Wisconsin

• Served in a technical support team with 9 other employees
• Consistently troubleshoot, diagnose, and repair computer problems
• Served as a sales associate for technical services and products
• Trained two other new employees in best practices and policies
• Prevent warranty fraud for all electronic equipment

Lomira, Wisconsin

• Setup and maintained computer labs
• Fixed, built, updated computers
• Helped staff with computer issues
• Created backups and maintained school information