Sue Astorga

Sue Astorga Email and Phone Number

VIP Homeowner Experience Account Manager @ Vacasa
portland, oregon, united states
Sue Astorga's Location
San Antonio, Texas, United States, United States
About Sue Astorga

Focused Customer Service professional skilled in lead generation, customer retention, and sales. Accomplished in providing unsurpassed service and support to customers, and exceeding customer expectation's.

Sue Astorga's Current Company Details
Vacasa

Vacasa

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VIP Homeowner Experience Account Manager
portland, oregon, united states
Website:
vacasa.com
Employees:
1900
Sue Astorga Work Experience Details
  • Vacasa
    Vip Homeowner Experience Account Manager
    Vacasa Aug 2023 - Present
  • Vacasa
    Inside Sales Executive
    Vacasa Jan 2022 - Aug 2023
    Grow Vacasa’s presence in the short-term rental industry, and their inventory in the United States. Continuously fill pipeline through self-source prospecting, company marketing campaigns, and inbound inquiries.Guide homeowners through the sales and onboarding process, ending in a revenue generating property.Research competitors to know current market conditions in each major territory, as well as being knowledgeable about local, county and state regulations.Network with real estate professionals to grow referral base and grow Expert Agent Program.Meet monthly prospecting, created unit and live unit goals.Licensed in Wisconsin for real estate and property management transactions. (Through 12/2022)
  • Shopbop | East Dane
    Remote Customer Service Representative
    Shopbop | East Dane Jun 2021 - Jan 2022
    Remote
    Reply to customer questions about product fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.Work with customers regarding shipping, billing, and delivery issues.Utilize a variety of software programs to resolve customer inquiries.Work with external shipping contractors to assist customers with both domestic and international issues.Stay abreast of company promotions, news and policy updates.
  • Keller Williams Realty, Inc.
    Real Estate Agent
    Keller Williams Realty, Inc. Jan 2020 - Jan 2022
    Monona, Wi
    Assisting clients in selling and buying homes by using market trends and knowledge to ensure a maximum outcome for my clients.Maintain all certificates and licenses required to conduct business as a Realtor in Wisconsin, and as outlined by Keller Williams Realty.For the selling process, complete a customer presentation to gain insight on customers expectations, and what to expect in the selling process. For the buying process, complete a buyers presentation to gain insight on what customer is looking for, what market trends are, and what services I can offer as a realtor.Collaborate with fellow agents in buying and selling opportunities.Participate in local volunteering efforts supported through Keller Williams.
  • The Madison Concourse Hotel And Governor'S Club
    Business Development Sales Manager
    The Madison Concourse Hotel And Governor'S Club Oct 2018 - Nov 2019
    Downtown Madison
  • North Central Group
    Regional Sales Manager
    North Central Group Apr 2016 - Sep 2018
    Madison, Wisconsin Area
    Supporting NCG Hotels three eastside properties in the Madison area, as well as the new AC Hotel Madison Downtown, by Marriott. Brands represented are Hampton by Hilton, Courtyard by Marriott, Fairfield Inn & Suites Marriott - and soon coming the AC Hotel Madison. Work with clients with both Business Travel as well as Groups and Meetings.Responsibilities:o Work in Regional Sales office for NCG Hotels Madison market. o Support Sales efforts for four of the eleven Madison properties to include both Hilton and Marriott brands.o Manage both local and national accounts for Business Travel and Group Sales segments.o Build and maintain relationships with new and existing clients, as well as internal associates with NCG Hotels.o Part of opening team for new AC Hotel Madison Downtown, with focus on prospecting, and confirming sound base of business prior to May 1, 2017 opening.o Focus on new business development, while constantly cultivating existing accounts.o Utilizing online tools (Hotelligence, Zoom Info, Hoovers, and others) to identify potential prospects, and stay informed on current trends in business that effect client base.o Focus on reaching end users to identify and prospect project business in Madison area.o Work within guidelines established by corporate to increase revenues through growth in rates, and room nights. o Entertain current and prospective clients through special events and onsite venues.o Serve as an Ambassador for Greater Madison Chamber of Commerce. o Complete all RFPs for four properties in Madison, as well as building business cases for those target account.
  • The Edgewater Madison
    Director, Corporate Accounts
    The Edgewater Madison Aug 2014 - Apr 2016
    Madison, Wisconsin Area
    o Part of opening sales team that reopened the iconic Edgewater, which originally opened in 1948, after a $100M expansion/renovation.o Actively solicit and maintain corporate transient and group relationships.o Operate under TAM (Total Account Management) – booking both Group Business and signing all Corporate Preferred Agreements. Have closed over $1M in Group Sales to date.o Create value and interest for clients through promotion of all services the hotel has to offer – meeting space, catering, full service spa, multiple food & beverage outlets, boat excursions, special events, etc.o Acquire and maintain a profitable base of airline crew as determined by hotel management.o Utilize Hotelligence and STAR reporting to determine if revenue strategies are appropriate in relation to the comp set, as well as being profitable for the hotel. Also, use reporting to identify new account potential, and gauge production into the comp sets.o Main contact for all third party RFP tools – Cvent, Starcite, CVB and Lanyon.o Part of local trade organizations such as Greater Madison Convention & Visitors Bureau and Wisconsin Business Travel Association.o Entertain current and prospective clients through special events and onsite venues.o Attend trade shows, plan and execute all sales missions.
  • Swissotel Chicago
    Director, Business Travel Sales
    Swissotel Chicago Mar 2013 - Aug 2014
    o Responsible for the Corporate Preferred, Corporate Volume, Consortia, Government and Wholesale Markets.o Work with clients to create value in yearly rate agreements, and also ensure financial success for Swissotel Chicago.o Support Fairmont Raffles Hotels International (FRHI) Global Sales Managers and its global preferred partners.o Acquire and maintain a profitable base of airline crew as determined by hotel management.o Negotiate and complete all Request For Proposal (RFP’s) both globally and locally.o Actively seek new accounts to penetrate for corporate transient travel, wholesale travel, corporate meetings, and local catering.o Ensure proper loading of all negotiated rates and audit quarterly to track production.o Utilize Hotelligence reporting tool thru TravelClick to identify new account potential, and gauge how production is to your multiple comp sets.o Attend and participate in corporate sponsored tradeshow and sales missions.o Organize and facilitate FAM trips for FRHI, Choose Chicago and other hotel partners.o Participating member of hotel revenue team that analyzes revenue mix, determines pricing strategies and marketing efforts that assist in attaining budgets set by ownership.o Part of local trade organizations such as Chicago Business Travel Association, North Michigan Avenue Chamber of Commerce.
  • Swissotel Chicago
    Business Travel Sales Manager
    Swissotel Chicago Sep 2012 - Mar 2013
    Swissotel Chicago
  • Sheraton Suites Houston
    Director Of Business Travel
    Sheraton Suites Houston Aug 2004 - Sep 2012
    Actively solicit and maintain corporate transient negotiated partnerships.Support Global Sales Managers with Starwood Hotels & Resorts global preferred partners.Negotiate and complete all Request For Proposal both globally and locally.Actively seek new markets to penetrate for corporate transient travel and meetings.Ensure proper loading of all negotiated rates and audit quarterly to track production.Review and analyze specific reporting for market activity on new account potential.Travel to major feeder markets and major feeder agencies for agent familiarization.Part of Revenue Team that determines revenue mix the hotel will take in pricing strategies and marketing efforts.Until July of 2006, was responsible for both Group and Transient sales for the last half of the alphabet (M-Z).Attend tradeshows on local, regional and national level.Create and attend client events for existing and targeted prospect accounts.
  • The Alden Hotel (Formerly The Sam Houston Hotel)
    Sr. Sales Manager
    The Alden Hotel (Formerly The Sam Houston Hotel) Jun 2003 - Aug 2004
    Sign and develop corporate accounts that produce both corporate travel and meetings.Conduct site inspections and informational sessions for meeting and travel planners to highlight hotel, meeting facilities, outlets and services.Primary markets: Legal, Sports, High-Tech, Telecommunications and Pharmaceutical.Ensure proper rate loading guidelines are adhered to in the various GDS systems through Synxis.Participate in sales and marketing efforts to promote hotel and restaurant.Develop and train Sales and Reservation Coordinator.Member of Yield Management Team - analyze market mix and decide on rate strategies for the hotel.Key Administrator for Hotelligence reporting. Review monthly reports and compare results to our competitive set, searching for new account activity or opportunities.Attend tradeshows on local, regional and national level.Created and responsible for weekly and monthly reporting of room night production used in monthly bonus plan.
  • Four Seasons Houston
    Corporate Travel Sales Manager
    Four Seasons Houston Aug 2001 - Jun 2003
    Actively solicit and maintain corporate partnerships.Support World Wide Sales offices and Four Seasons multi-user accounts.Primary market segments: Accounting, Consulting, Legal, Consortia and Energy.Maintain National Account Planner.Submit and confirm new accounts through annual RFP process.Ensure proper rate loading guidelines are adhered to in the various GDS systems.Produce quarterly corporate newsletter to corporate partners.Monitor quarterly production for top twenty accounts and renegotiate if necessary.Actively promote all phases of hotel operation to include Quattro, Catering and Group Sales.Participate in bi-weekly Yield Strategy meetings to determine yielding and pricing strategies for upcoming months.
  • Sheraton North Houston
    Business Travel Sales Manager
    Sheraton North Houston Oct 1999 - Aug 2001
    Actively solicit and maintain corporate partnerships.Support Global Sales Offices with Starwood Hotels & Resorts multi-user accounts.Developed and maintain over 125 individual accounts (both local and global) for 420-room hotel.Responsible for daily and monthly reporting of all transient room night production for corporate offices.Submit and confirm new accounts through annual RFP process.Ensure proper rate loading guidelines are adhered to in the various GDS systems.Monitor quarterly production of top twenty accounts and renegotiate if necessary.Actively promote all phases of hotel operation to include Catering and Group Sales.
  • Sheraton North Houston
    Senior Catering Sales Manager
    Sheraton North Houston Sep 1998 - Oct 1999
    Actively solicit and maintain corporate and social catering clients.Served as Conference Services Manager for all Group Sales business.Detailed all phases of meetings to include rooming lists, meeting room set-up and food and beverage requirements.Solicit upcoming wedding receptions through connections with local churches and monthly weeding publications.Client entertainment and local tradeshows.
  • Sheraton Biscayne Bay
    Catering Sales Manager
    Sheraton Biscayne Bay 1997 - 1998
    Actively solicit and maintain corporate and social catering clients.Served as Conference Services Manager for all Group Sales business.Detailed all phases of meetings to include rooming lists, meeting room set-up and food and beverage requirements.Solicit upcoming wedding receptions through connections with local churches and monthly weeding publications.Client entertainment and local tradeshows.
  • The Alexander Hotel And Sheraton Biscayne Bay
    Catering Manager
    The Alexander Hotel And Sheraton Biscayne Bay 1992 - 1998
    Actively solicit and maintain corporate and social catering clients.Served as Conference Services Manager for all Group Sales business.Detailed all phases of meetings to include rooming lists, meeting room set-up and food and beverage requirements.Solicit upcoming wedding receptions through connections with local churches and monthly weeding publications.Client entertainment and local tradeshows.
  • The Alexander Hotel
    Emm/Catering Manager
    The Alexander Hotel 1992 - 1995
    Served as Conference Services Manager for all Group Sales business.Detailed all phases of meetings to include rooming lists, meeting room set-up and food and beverage requirements.Client entertainment and local tradeshows.

Sue Astorga Skills

Hospitality Industry Hotels Trade Shows Customer Service Resorts Yield Management Customer Satisfaction Contract Negotiation Hospitality Management Hotel Management Customer Retention Revenue Analysis Food And Beverage Sales Rfp Catering Customer Acquisition Client Development Travel Delphi Customer Relations Business Travel Front Office Leisure Guest Service Client Acquisition Leisure Industry Manage Client Expectations Opera Revenue Forecasting Convention Services Reservation New Business Development Onq Corporate Relations

Sue Astorga Education Details

Frequently Asked Questions about Sue Astorga

What company does Sue Astorga work for?

Sue Astorga works for Vacasa

What is Sue Astorga's role at the current company?

Sue Astorga's current role is VIP Homeowner Experience Account Manager.

What is Sue Astorga's email address?

Sue Astorga's email address is sa****@****els.com

What is Sue Astorga's direct phone number?

Sue Astorga's direct phone number is +160883*****

What schools did Sue Astorga attend?

Sue Astorga attended Arkansas Tech University, Arkansas Tech University.

What are some of Sue Astorga's interests?

Sue Astorga has interest in Gardening, Cars, Education, Animal Welfare, Travel, Arts And Culture.

What skills is Sue Astorga known for?

Sue Astorga has skills like Hospitality Industry, Hotels, Trade Shows, Customer Service, Resorts, Yield Management, Customer Satisfaction, Contract Negotiation, Hospitality Management, Hotel Management, Customer Retention, Revenue Analysis.

Who are Sue Astorga's colleagues?

Sue Astorga's colleagues are Mike Handleman, Andrew Blais, Leslie Ann Shipman, Julie Weber, Laura Wildeman, Tc Crow, Becca George.

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