Sue Benson, Ms Email & Phone Number

Newton Centre, Massachusetts, Us

Design & develop live, virtual training and interactive eLearning courseware for a wide range of industries and roles.

> Dycom Industries - Developed training and materials for new Field Operations, Construction Project Management software (Agile) for the Telecommunications industry. Designed Onboarding program for new users (Market Directors, Project Managers, Operations Managers). Created marketing videos, online Help Center tours and microvideos. > Shire/Takeda Pharmaceuticals – Partnered with Medical authors, reviewers and IT technical team in the design and development of a comprehensive, role-based (Clinical, Quality, Safety, Non-Clinical, Regulatory) eLearning program for a document management system used in the global regulatory submission process.> RMR Group - Designed and developed HR Performance Improvement programs focused on employee engagement for Asset Management company. Created online training (Continuous Feedback for Managers). New Hire Orientation program consisting of IT Tools Overview (eLearning in Camtasia), System Setup guide, Quick TIps for new hires as well as follow up survey and reporting. > American Tower - Designed and developed eLearning (Articulate 360) and ILT training courses for: Career Development Coaching for Managers, New Manager Orientation, New Hire Onboarding, Social Engineering Awareness for Finance, Managing Projects, Public Affairs training and Policy Certification. Created interactive, blended learning with assessments and supporting materials (workbooks, job aids).

Burlington, Ma, Us

● President’s Award for outstanding work in managing, developing & delivering Global Sales Training ● Developed and delivered global sales training and field communications including forums and webinars on new products, selling skills, sales tools (ex., Prospecting with LinkedIn, Salesforce CPQ Quoting Tool) and best practices; delivery mechanisms included blended eLearning, virtual webinars and classroom workshops; leveraged LMS (NetDimensions) to enroll, track and provide management reports● Designed and developed Blended Learning Curriculum for onboarding global Sales, Senior Executives, Marketing, and Global Partner Managers, created and managed global training schedule● Created ”Customer Spotlight” library of >70 success stories (30 videos) profiling key customer wins in a variety of industries (e.g., Communications, Utilities, Manufacturing, Retail, Services); focused on successful Sales strategies, key value messages, competitive approaches, ROI, and best practices

Lowell, Ma, Us

● Awarded “Exceptional Expert“ by Executive Management for “advancing a clear and achievable vision, balancing teamwork, cultivating a customer focus, exemplifying a can-do attitude, pursuing and promoting learning and innovation, balancing effectiveness with humor and creativity”● Awarded “Trailblazer of the Year” by Industry Management for “creativity, leadership and passion and for continuously improving sales programs, tools and training. Sue continuously blazes new trails in sales effectiveness across verticals and market segments.”● Collaborated with industry experts to design, build, and deliver Sales programs for Healthcare, Life Sciences/Pharmaceuticals, Manufacturing, Retail, and Financial Services Sales teams● Created and managed the Sales Management Council, a consortium of Sales leaders whose goals were to drive organizational change and performance improvement, develop management Best Practices and Sales Leadership development● Launched new Sales Tools to improve sales productivity: Eloqua, CRM Quoting and Service tools● Defined & lead initial rollout of “Challenger Sales Model” to key stakeholders and Sales Management ● Developed online Sales Assessment (Qualtrics) to identify and report on individual and team competency gaps -100% org-wide participation; coached Sales Managers in creating individual development plans

Lowell, Ma, Us

• Awarded “Spirit of Excellence” for Organizational Achievement• Managed the design, development, and delivery of an org-wide, Oracle eBusiness Suite training program which included a Blended curriculum of 30 courses (delivered in instructor-led, web-based, and self-paced modalities)• Deployed to 700 employees at 28 locations in 3 months; adherence to SOX compliancy standards; detailed tracking via custom LMS; weekly project reporting to CFO● Designed, developed, and managed blended curriculum (In-person delivery, virtual classroom, and self-paced eLearning) comprising more than 45 courses for 6 software product lines targeting Customers and Partners; included New Hire Program for all Corporate and Field Consultants● Managed staff of 11 curriculum developers (instructional designers, eLearning experts, trainers, 2 remote) as well as external consultants and global vendors; responsible for all hiring, development, and budget● Performed detailed Skills Gap Analysis and created online Professional Development & Certification program for all Project Managers which included a blend of product knowledge, skills, and competencies

Lowell, Ma, Us

● Awards Received: - Silver Medal, Brandon Hall of Fame - Multimedia and Internet Training Award - Silver Medal, World Fest - Interactive Educational Division - Bronze Medal, World Fest - Business Interactive Division● Developed state-of-the-art, award winning, interactive multimedia and web-based courses, tutorials, Marketing Product Tours, and customer-focused demos● Created Kronos’ Global Customer Education business from the ground up – included courseware development, design, branding, and Marketing rollout - grew to $12M business● Evaluated, purchased, and rolled out Oracle-based LMS to all 26 Kronos regional offices

Us

Designed and delivered 10-month technology training program for global software company.

Boston, Ma, Us

Master Of Science - Ms, Computer Science

Master'S Certificate, Business

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies