Sue Bourner Email & Phone Number

Bristol, GB

Bristol is one of the most popular and successful universities in the UK, and ranked within the top 5% of universities in the world.Responsible for planning and managing the delivery of complex IT projects to meet the business needs within agreed parameters of cost, timescale and quality.Providing supplier management, establishing aims and objectives.

Bristol, United Kingdom

Worked across all faculties & divisions in the University as part of a change programme to introduce Microsoft Office 365 tools and apps, and decommission older systems.Responsibilities included analysis of processes, systems and data; working with developers, external suppliers and business users to plan, organise and test the work; meeting with users to.

Bristol, United Kingdom

• IOP Publishing is the publishing company of the Institute of Physics. It produces academic journals, books and conference series through which scientific research is distributed worldwide.
• Developed and managed two business-critical content management & tracking systems, which robustly handled activity increases of 15% to ~40,000 new article records p.a. and a doubling of the user/contacts database to.
• Worked directly with customers/system users, other demanding stakeholders and with developers worldwide to gather & prioritise new requirements, and then plan, configure, test & release system changes using Agile and.
• Led implementation projects to successfully move from end-of-life in-house platforms to externally managed market-leading systems; led RFP project to review & select systems, resulting in $1,000,000 contract; led move.
• Designed workflows, agreed best practise for use of new systems, managed accurate transfer of contact & other data, and guided user training for all systems
• Speaker platforms: peer-review system user conference, Madrid, 2017; production system industry event, London, 2014

Bristol, United Kingdom

• Travel & environmental company representing places to stay from tree-houses to chateaux to cottages.
• Led team of 10 editorial / customer support staff
• Ensured data for approx. 5,500 Special Places to Stay was accurate and consistent, and owners of those places were happy with the service provided
• Acted as the link with the IT department, to test and introduce new systems and data structures
• Streamlined systems, developed more consistent workflows, and encouraged a team-based approach to projects, for greater flexibility and to improve staff development & retention

Cardiff, United Kingdom

• For over 50 years, the International Baccalaureate Organisation has supported students aged 3 to 19 to think critically and independently, and to inquire with care and logic. The IB’s curriculum is used in almost 5,000.
• Responsible for the efficient and cost-effective publication of print and electronic titles in several different languages
• Created and developed a department of 12 people to provide project management, editorial, design, and production services to the rest of the organisation
• Led research into workflows to improve the efficiency of the publishing process, and guided the development of an XML-based single-source solution for the creation of both print and online outputs
• Set up systems for the advance planning and costing of projects, to ensure the best use of limited resources and the delivery of value-for-money publications to schools

London, United Kingdom

Managed 60+ staff across 3 different UK locations. Planned and controlled the processing of approx. 10,000 patent documents per week, from more than 40 different patent-issuing authorities.

Bicester

Set up and ran a publishing solutions company, offering project management, copy-editing & proofreading, and website design & maintenance.

Oxford, United Kingdom

Various editorial & production roles, initially a sub-editor responsible for copy-editing & proofreading on assigned scientific journals, eventually managing a team responsible for over 40 titles.

London, United Kingdom

Abstracting & indexing scientific patents.