Sue Bradley Email and Phone Number

Created, managed and revised a multi-million dollar budget annually.Led a staff of 5 coordinating a state-wide tutoring program for economically disadvantaged students and provided information and resources to internal staff and eligible families.Ensured grant and operating funds were spent in accordance with state and federal guidelines, working with the Ohio Department of Education and the U.S. Department of Education.Managed relationships between educators and the school finance group to ensure cohesiveness between ‘the accountants and the creatives’.Actively participated as a strategic team member responsible for developing the school’s annual continuous improvement plan for the Ohio Department of Education. Key Achievements at ECOT• Created a statewide student testing program to ensure compliance with state achievement and graduation testing requirements.• Pristine audit record – exemplary attention to detail yielded zero state or federal audit findings during my tenure.• Implemented a cheaper and faster method for creating and distributing student report cards.• Received the highest company commendation - ECOT’S ‘STAR Award’ for contribution to increasing student engagement.

Spearheaded successful implementation of broadband communication solutions at client sites throughout Southeastern and Midwestern United States in compliance with corporate standards.; Trained, coached, mentored and managed personnel, consistently emphasizing first-rate customer service.Fostered, nurtured and maintained cooperative relationships with large telecommunications suppliers, and proactively developed internal and external processes for suppliers and customer support groups to ensure consistent performance and results. Increased customer satisfaction and revenue by analyzing and enhancing customer services strategies.

Directed, motivated and supervised 30 help desk technicians in supporting more than 10,000 global Microsoft employees on all Microsoft products.Overhauled help desk department and procedures to meet required productivity standards.Seamlessly liaised between Microsoft and Entex, critically analyzing support issues, identifying each party’s business needs, and implementing rapid solutions.

Maintained highly responsive relationships with vendors to ensure superior support to all subscribers of Disney’s Daily Blast, an online Internet service for children. Provided comprehensive training to customer service agents and monitored performance. Prepared and analyzed regular vendor productivity reports to ensure adherence to corporate and regulatory criteria.